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December 2023 by Walt Bilofsky
We Deliver for You - not! I hate to post a bad review because the staff was friendly, courteous, and spent a lot of time looking for my package, but it's lost. It was reported ready for pickup at my P.O. box, but in three trips to the post office no one could find it. I was told to submit a missing mail request online, and spent another half hour filling out all the boxes until the form was happy, clicked Submit, and got an unhelpful error message. So the shipper will have to give me a refund because it won't be worth their time to try to submit a claim. Post office? Pissed office.
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October 2023 by Rosalynn Bourgeois
THINK TWICE BEFORE YOU SEND ANYTHING. This place couldn't care any less if you get your package. I mailed my sister a wedding gift and it was lost. Post man scans it near his truck and that is supposed to be acceptable for me to know it made it to the right condo. They don't use common sense like amazon and take a picture at the door so there is no question. The $100 insurance is an absolute LIE! Josefina, the manager I guess, has the nerve to say well it is scanned is your word against his. WHAT?? Scanned a couple hundred yards aways tells us both NOTHING! Then she says try to file another claim like the hours Ive spent mean nothing. This place is an absolute disaster. Then corporate asked me via email how the claim went numerous times and they do nothing after numerous complaints. Do yourself a favor and go to UPS and get a signature request if you care about your package getting to where you intended.
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October 2023 by Lena Molina
I popped in to get my passport, since this was the only spot with a free slot. Managed to whisk up a money order right away for my application. A little tip? Be an early bird for your appointment! The vibes weren't all rainbows and butterflies, but I fluttered through without a hitch!
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August 2023 by Al
The place will ruin your good mood... and any plans of a quick post office errand run.Long lines from employees not working and bickering in the back room. The customers can all hear you...There is no self-service kiosk, so you can't even help yourself...Attempted to buy 1 stamp.. charged for a whole sheet.Attempted to get prepaid label printed. Won't print it unless I buy a roll of tape to close off small portion of my package first. Wanted the label... go home, get tape, and just drop off next time so I don't have to wait... nope.I saw passport folks just standing and waiting forever.Bad representation of usps.I could not have left a review, but this place just piss me off and wastes everyone's time.
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July 2023 by Linda C.
My bf and I had to drive to Corte Madera, because this was the only place near our area that had the soonest available appointment for passport. We had an 11:30am appointment, we had most of our documents, but had to go to a UPS store to print out additional items. In the beginning the service was a little weird, because we had multiple people help us. Due to breaks or something. This one guy Tim, who I think may have been the manager, was slightly rude. After talking to us and discovering that we needed additional paperwork, he gave a suggestion to who to call and where to go. He then asked us if we were in a hurry to get back, when we said no... he said "go take care of this and have some lunch. Come back around 2. I need to eat lunch too because I am very hangry right now" he wasn't totally lying! The best part was that the fact that he admitted to it, I wasn't so annoyed anymore. Also he was an elderly kind of man, so him saying "hangry" made me laugh. When we got back around 2. The vibe was definitely different. It was more cheerful... he saw us and shouted "oooooh there you guys are ! I thought you weren't coming back" he cracked a few jokes, so did some of his co workers... it was definitely a different vibe. Just a suggestion, don't noon appointments around the lunch hour .... They get hangry LoL
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June 2023 by M E.
good space to get my mail delivered to c/o general delivery. just like the olden days.
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January 2023 by Janet Jacobson
We put in a mail forwarding order and have not received our mail in one month!! We get one piece, rarely two three days a week. We are missing all utility bills, most credit card bills and important insurance and Medicare statements! We have complained to Postmaster general who just passed on to station. They keep saying “it takes time.” Ridiculous operation!
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August 2022 by Matthew Walsh
Adding to the rest here to emphasize the constant delay and loss of mail from this particular location. Does the USPS track site specific metrics on mail loss? I have had more mail never show up while living here than all other places I have ever lived combined. (a lot).
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July 2022 by k me
A bunch of mail to people on our hillside was not delivered the other day and there is NO way to even contact the post office. They never answer their phone --just disconnect it after a few rings.
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May 2022 by Meg T
Absolutely awful place to get your passport. They literally have you taking your oath right in the door way. They would not accept my passport photos that were taken at Costco, so another $15. After telling me it would take 12 weeks twice and saying fine, they asked are you sure, we can speed it up for additional fees. No thank you, I already paid $180. They were rude and curt until a tall slender, long haired blond woman walked in with a package and they were all over helping her. It's run down as well. Avoid. Would have given zero stars.
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May 2022 by Evangeline Wolfe
I highly recommend avoiding this location for passport applications. The manager, Mary, was rude, misunderstood the application procedure, and refused to process my application. Thankfully, the third time I went in, Tim and Jay were very helpful and kind and processed my application.
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April 2022 by Evangeline W.
I highly recommend avoiding this location for passport applications. The manager, Mary, was rude, misunderstood the application procedure, and refused to process my application. I spent over an hour making multiple calls to passport processing agencies to confirm that an expired passport can be used instead of a birth certificate to prove citizenship, but still she insisted I couldn't apply without a birth certificate. Thankfully, the third time I went in, Tim and Jay were very helpful and kind and processed my application.
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March 2022 by Irina Tsvetkov
Terrible, terrible experience today with my son's passport renewal application.It took us 1h and 15 min even though we had an appointment and we had everything filled out and ready.Will not recommend this location for passport renewals.
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March 2022 by vivian ordonez
Had an appointment at 1pm and they wanted me to come back in 20I literally request 1 hour off from work and I couldn’t get do anything for my passport
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February 2022 by Janet Adamson
We put in a mail forwarding order and have not received our mail in one month!! We get one piece, rarely two three days a week. We are missing all utility bills, most credit card bills and important insurance and Medicare statements! We have complained to Postmaster general who just passed on to station. They keep saying “it takes time.” Ridiculous operation!
