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January 2024 by Bob S.
this is the last place to put any of your assets. personnel turnover and incompetence are the main virtues, and these to the max.
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September 2023 by Mike S.
I opened my first WFB account at the Pacific Ave. branch in Stockton, CA in 1974. I have been with them ever since except for three years in the nineties when I lived in Missouri. I had two encounters at this branch last week that have caused me to take my personal savings elsewhere. The personal banker I dealt with was condescending, duplicitous, and manipulative. I was told over the phone that my request was "simple" and would take "10 minutes." I arrived with the information I was told was necessary to complete the transaction. Once that information was plugged into the system the goal posts quickly began to move. The banker expressed surprise that much more information was needed. Numerous questions were asked that had little or nothing to do with what I had been assured was a simple transaction. I was told these were due to "state and federal regulations." I refused to go any further and was told: "we'll complete this with what we have." And it was done. So much for "state and federal regulations." The manager of the branch also became involved. I fully agree with what Kelly L. says in her review of this same branch posted 8/4/23. This manager needs a major attitude adjustment. After 30 minutes I had had enough and ended the meeting. By the close of the next business day I had moved all of my savings to another institution and am in the process of closing the account. Earlier this month the WSJ had a front page article saying that of the country's four major banks, WFB is at the bottom in earnings. If these two employees are indicative of their branch managers and personal bankers their place at the bottom is well earned. As Theart P. wrote in his review of 12/22/17, I too will file a formal complaint with WFB HQ. I have avoided using their names in this review but won't hesitate to do so in my formal complaint. But realistically, I don't expect that anything will come of it. WFB has lost the business of the native Californian and long time customer forever.
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August 2023 by Kelly L.
The Manager at this branch is rude and defensive. She'd tell me how I have done things wrong in different visits to this bank. "You should have open the CD account at this branch" instead of doing it online. She spoke to the teller, "This customer does not provide us enough info..." when the teller cannot locate my CD account from my debit card. The two Wells Fargo branches in San Rafael provide better service and Citibank, N.A. offers better CD rates. Even after the credit fraud, I stayed with Wells Fargo. Not any more.
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April 2021 by David N.
Working remote requires me to make deposits on occasion. My commercial banker gave me a business ATM card. Thank goodness. Made my day job so much easier! You can deposit up to 50 checks with one transaction. Plenty of parking and no waiting in line! And, I feel much safer here!
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April 2019 by Susie S.
Irving rocks. The day after I went in to close a savings account, he called to check in and thank me. That's pretty remarkable. He is a knowledgeable and professional young man. Makes me want to open an account with Irving as my personal banker. I just may do that. Keep him!
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December 2018 by J B.
Worst branch ever. Long line, only one teller in training. Out of 5's at 3pm on a Wednesday. Customer service not good either....you could at least apologize to everyone for the wait, shortage or whatever the heck is going on?
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December 2017 by Theart P.
I had what was the most absolutely rude experience at bank in my life. Monica, a manager at the Corte Madera branch was unbelievably rude, condescending and extremely unprofessional. I almost can't believe it happened but it did. She offered zero customer service during my 25+minute wait and was only combative during our interaction. As a result of this experience with Monica, Wells Fargo lost me for a customer forever. I highly recommend those reading this to do business elsewhere if you're in the Town Center and avoid this horrible branch. This experience was unacceptable at every level. I sincerely hope Monica is reprimanded by her supervisor Zach for her unprofessional behavior. I've already filed a formal complaint with WF corporate about her unacceptable conduct on December 22nd. Avoid this branch altogether. I plan a follow up visit to this branch to meet with Zach to further discuss my experience in detail.
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November 2017 by Sashini W.
The worst WF branch I've ever been to. Customer service is terrible, long lines, unfriendly staff, and a complete lack of care for their work. I have numerous accounts with WF but this branch makes me hysterical. I will only use the ATM.
