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August 2024 by Chandler Mar
Today I had the pleasure of working with Cathy at Wells Fargo, and I have to say, she really exceeded my expectations.She took the time to listen to what I needed and gave me some great advice that helped me figure out my financial options without any stress. She is an absolute asset to Wells Fargo, and I do believe Cathy really deserves a raise for her incredible service. If you want somebody knowledgeable and really caring about helping you out, then nobody can match Cathy. Thanks, Cathy, for making everything so easy!
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March 2024 by Leigha D.
Excellent Service. Cathy Cole helped me with my account. Very personal service. Outstanding.
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January 2024 by Bob S.
this is the last place to put any of your assets. personnel turnover and incompetence are the main virtues, and these to the max.
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December 2023 by scottbro05
What started out as good turned out to be bad.The branch manager and banker that opened my account was very thorough and did an excellent job.However after using my account for a month they didn't like it and they ended up closing my account without any explanation at all.Everything you hear about Wells Fargo in the news is true. They are a terrible bank and they have all these lawsuits against them and federal regulation issues for a reason.Stay away from Wells Fargo.
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September 2023 by Mike S.
I opened my first WFB account at the Pacific Ave. branch in Stockton, CA in 1974. I have been with them ever since except for three years in the nineties when I lived in Missouri. I had two encounters at this branch last week that have caused me to take my personal savings elsewhere. The personal banker I dealt with was condescending, duplicitous, and manipulative. I was told over the phone that my request was "simple" and would take "10 minutes." I arrived with the information I was told was necessary to complete the transaction. Once that information was plugged into the system the goal posts quickly began to move. The banker expressed surprise that much more information was needed. Numerous questions were asked that had little or nothing to do with what I had been assured was a simple transaction. I was told these were due to "state and federal regulations." I refused to go any further and was told: "we'll complete this with what we have." And it was done. So much for "state and federal regulations." The manager of the branch also became involved. I fully agree with what Kelly L. says in her review of this same branch posted 8/4/23. This manager needs a major attitude adjustment. After 30 minutes I had had enough and ended the meeting. By the close of the next business day I had moved all of my savings to another institution and am in the process of closing the account. Earlier this month the WSJ had a front page article saying that of the country's four major banks, WFB is at the bottom in earnings. If these two employees are indicative of their branch managers and personal bankers their place at the bottom is well earned. As Theart P. wrote in his review of 12/22/17, I too will file a formal complaint with WFB HQ. I have avoided using their names in this review but won't hesitate to do so in my formal complaint. But realistically, I don't expect that anything will come of it. WFB has lost the business of the native Californian and long time customer forever.
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August 2023 by Kelly L.
The Manager at this branch is rude and defensive. She'd tell me how I have done things wrong in different visits to this bank. "You should have open the CD account at this branch" instead of doing it online. She spoke to the teller, "This customer does not provide us enough info..." when the teller cannot locate my CD account from my debit card. The two Wells Fargo branches in San Rafael provide better service and Citibank, N.A. offers better CD rates. Even after the credit fraud, I stayed with Wells Fargo. Not any more.
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December 2022 by Alan Is
Only an outside ATM works. Drive thru is not in service and no people work there.
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September 2022 by Alanis True
Only an outside ATM works. Drive thru is not in service and no people work there.
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July 2022 by Shauna Murray
Always friendly and very helpful!
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December 2021 by Flavio martins
terrible attendance!
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November 2021 by Matt Hoover
This location never has any bankers available, and it’s like a ghost town. Two separate times I have stopped in to try to send a large wire transfer….and not a single banker available to help. The one banker that was there was “too busy” talking on the phone, and the rest of the place was empty. Avoid this place like the plague.I’m planning on switching to a bank that actually has bankers that are both present and helpful, and doesn’t try to offload everyone onto their web site.
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November 2021 by Salama Fayyad
Very Rude teller I’ll never go there even though we were waiting so long he’s giving us very Bad attitude.
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April 2021 by David N.
Working remote requires me to make deposits on occasion. My commercial banker gave me a business ATM card. Thank goodness. Made my day job so much easier! You can deposit up to 50 checks with one transaction. Plenty of parking and no waiting in line! And, I feel much safer here!
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March 2020 by Mohammad E.
I swear it's the most bad Experience I got in my life Unprofessional banked they don't know anything I did teach him and tell him what he need to do !!!!!!!!!!!!!!!!! He made me think 100 time to stop working with this bank I don't want to work with Wells Fargo bank anymore doneeee .
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March 2020 by Mei L.
I am incredibly grateful to Ilario Gallo for helping me with my account. He went above and beyond, providing me with the information and guidance I needed. He showed expertise and thoughtfulness and clearly cares about his clients. Thank you!
