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April 2023 by Chris T.
I can't hazard a meaningful star rating for a random shopping center Rite-Aid (take the three stars as a default), but back when this was still a Thrifty the ice cream was pretty good. Your mileage may vary, proceed with caution.
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April 2023 by Ashley C.
wish i could give this rite aid zero stars :( i've been needing to retake my passport photo for a while now and found out over the phone that they have that service. i called an hour before showing up, confirming my photo could be taken if u i showed up. when i arrive, they say the person in charge isn't in. i say that i called beforehand, and they say they can't help me, and the person hasn't been in all day. a couple weeks later, i call again to confirm an hour before showing up. i show up and they say the machine is broken. i say i just checked an hour ago with another representative over the phone, and they say they can't help but the machine has been down for two days. they really are struggling to do anything here, hope management can come in and fix things!
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April 2023 by Alex S.
I like that owner reads all the eve terrible customer service reviews. Too bad it's great on the inside service so bad they get 1 star. You had 6 people outside trying to get in at 8:45, check your cameras whoever works is costing you money.Won't be back. Ever.
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January 2023 by Todd Z.
Awful service. Pharmacy is understaffed and mis managed. Stay away. Lose prescriptions, order others without approval. Frequently out of stock
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December 2022 by Stephanie P.
Slow and rude. Example:I walk up to check in for my vaccine appointment. I'm standing there, without any acknowledgment from anyone, for 5-7 minutes as these three employees are gossiping together about someone who they claimed to be the cause of why the pharmacy isn't managed well. I certainly don't expect anyone to immediately stop what they're doing to attend to me, but at the very least, an acknowledgment of my existence ("hello, we'll be with you shortly") is what I call basic social skills. The irony is that, as their talking crap about this other employee, it's actually those 3 individuals who are creating a negative customer experience (not to mention it's a really bad look to be gossiping in front of customers). After 5-7 minutes, I politely ask if I'm the correct line (bc I'm seriously confused why no one is acknowledging me), and the woman has the nerve to get sassy with me before returning to her vent sesh with her co-workers. Unbelievable.
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June 2022 by Bob P.
I live fairly close to this Rite Aid and have used the pharmacy for years. There are some nice people who work there but the current pharmacist does not have a clue. My doctor prescribed warfarin but the pharmacist refused to fill it (after Rite Aid messaging service said it was ready) because he thought my prior prescription should be enough for now. He didn't seem to understand my dosing schedule. I guess he thought I was abusing the warfarin. How do you abuse warfarin? In big doses it's rat poison. I'm using CVS in Mill Valley now. A longer drive but the service has to be better.
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March 2022 by Amy K.
I shop here once a week and every single time the cashiers are extremely rude. The rudeness of your staff is why I wont be shopping here or using your pharmacy anymore. Hire better people please.
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February 2022 by Paul G.
I've been using Rite Aid pharmacy as my go to pharmacy for years but may now have to reconsider my choice. Usually they get you your meds in a timely manner, but today was a different matter. Had knee replacement surgery 1 week ago. Ran out of pain meds, so I requested UCSF to write up another prescription. They readily agreed after I told them pain level was high up there. Prescription sent over yesterday. Wife goes in to pick it up, is informed that it can't be filled until Tuesday. "Can he wait till Tuesday?" Wait, what? Can he wait till Tuesday for his pain meds? After my wife says that is unacceptable, pharmacist gets on the phone, and finally says ok it can be picked up in the Mill Valley Rite Aid this afternoon. Pretty sure the whole purpose of pain meds is to relieve surgery pain being felt now, not in 5 days. Time to find another Pharmacy.
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October 2021 by Gill P.
if you are trying to do a walk-in vaccination, don't bother. You will be told by the pharmacy staff that they DO NOT take walk-ins and you need to schedule an appointment on the website. I feel like Rite Aid should actually pay you $5 if you manage to find your way through the website to setting up the appointment. Others in the reviews have pointed out the pretty crap service overall and the oddly empty shelves. I was pretty sure they must be closing the location, but I guess it will just not have all of the stuff you want. Marin doesn't have a lot of choices, but I would skip this one.
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May 2021 by Sarah E.
Definitely really shitty customer service. The Asian lady with black hair at the pharmacy on Tuesday around 10:30am gave me nothing but attitude when I asked where I could find a simple medication on the sales floor. I asked for a specific medication but was open to alternatives. I was told it was not available and questioned if I "just" needed an aspirin. If I were a pharmacist I would not be asking for assistance, but I'm not, I am a customer so maybe do your job and give me a simple answer ? All I needed to know was if they had it or not. The answer finally was "no" and I went back wandering around the store with no alternative suggestions. I then went to the front and Karina (I think that was her name. Latina woman in a blue shirt and ponytail) easily directed me to the exact medication I needed in less than 30 seconds. So it turns out they did have what I needed but the pharmacy didn't get the memo I guess. Anyway shitty customer service from the pharmacy but thank you to Karina for doing both her job and the pharm's job!
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March 2021 by Gerard C.
This Rite Aid has been so great throughout COVID. I hope we can all appreciate the men and women who have kept this place going through the last year. Shelley, Anna, Lucy, Hank and everyone. Bringing meds outside. Vaccine chaos. Keeping supplies together. Thank you thank you.
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July 2020 by Al E.
Terrible customer service at this location; Although I believe they can use additional customer service training at all Rite Aid locations in Marin County. Having said that, I have found employees at the Corte Madera store to be particularly rude and impolite, to put it nicely. Ride Aid management has a long way to go to get things up to par, so better to get started as soon as possible.
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April 2020 by Kevin B.
In this crazy Coronovirus age that we're living in, I now find myself looking and shopping outside of the supermarket box. Thankfully, stores like Rite Aid are just a hop, jump and a skip away from the long check-out lines of Safeway and Whole Foods Market. Seriously - if you don't need fresh produce or specialty food items, Rite Aid has pretty much all the basics you'll need for your self-quarantine/Shelter-In-Place-ment. Everything from shaving gear, tooth paste, cleaning products, frozen/canned foods, booze, house appliances, etc. (sadly, there's still no toilet paper or paper towels here). What always amazes me about this store is how empty it is - like all the time. Not sure how they're staying business. But then again, that's not my problem. So long story short - if you know what you're shopping for, you can be in and out of here in 10 minutes or less. Plus, there's plenty of free parking outside in the mall. Best of all, the prices are always ridiculously reasonable (especially if you have a Rite Aid card). As I've said before, this place puts the "convenience" back in convenience store.
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February 2020 by David N.
Stopped in to use the convenient Amazon Locker. It's a nicely laid out store. Checkout is on the west side (parking lot). I did pick out a couple of needed items. I'm sure I'll be back, so I guess I'll sign up for the rewards program.
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September 2019 by William B.
This is regarding the pharmacy at Rite Aid. I have always used CVS Bon Air but yesterday I went to this Rite Aid for a prescription. They were prompt, professional, and courteous. They treated me with respect, not at all condescending. It was like a breath of fresh air.
