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January 2024 by Summer A.
Is there a negative star here? I recently got into an accident over a week ago involving my Toyota and the adjuster that was assigned to my claim is Rachel Todd. She is shady as she only cares about her company's earnings. I am about to leave California and just fly home to my home state and she's still playing hide and seek; hard to get. She'll put words into people's minds and make up stories. She will tell you LIES after LIES. She'll tell you that the shop ain't reaching out to her calls and demands but when I called the shop, they said they've contacted her so many times and she never responded. Be very careful and make sure you watch your back if she's handling your claim. Take note of her name, RACHEL TODD.
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December 2023 by solomon mao
Shady people here. I needed to get insurance and at the time it was the "cheapest" for me at $330/m, I assume because of an accident on my motorcycle which I was not at fault for. I was in a rush and didn't care because I needed insurance. The man I spoke to asked me if I wanted the roadside assistant as well and agreed because why not? I've only ever heard great things about it.While signing me up the POS asked me if I had anyone I wanted to give free AAA roadside membership to as well. Thinking this is cool I said yes. Gave him my friends name and he told me all done. Thought nothing of it. I finished the paperwork signed and sent it back. Well apparently because I gave him my friends NAME he added him to the excluded list on my insurance without telling me that he was going to do it. Tried to call back couldn't get a hold of the POS that I spoke to.Whatever I thought that's that its my fault for not reading the contract. Well nope. I haven't had a single accident and only had one accident which was not my fault and over 2.5 years ago. SOMEHOW my insurance has increased from $330/m to $365/m after just 4 months with a renewal offer of $385/m.How in gods name does that make sense? I am almost 30 and I drive a freaking PRIUS FFS. I've tried calling to cancel and was told that it would be a 10% FEE for what is owed on the balance. Well I said ok lets do it and was told I would have to pay $480 on a total balance of $1000 how in the hell does that math add up? Never ever going to recommend their dog insurance to anyone. Go with Geico, Wawanesa, Mercury or ANYONE. You will get a much better quote and no shady business practices.
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October 2023 by CJ Mgmt
⚠️Warning⚠️ This location is EXTREMELY unorganized. NO ONE in claims answers their phone OR RETURNS CALLS. The supervisor Irene is absolutely horribly unprofessional and apparently the leader of DISORGANIZATION !!!! DO NOT GET AAA INSURANCE,,, their “legendary” service goal is exactly that, LEGENDARY HORRIBLE CUSTOMER SERVICE !!!! From their voicemails which are inaccurate as far as the days they are in, to the fact they DO NOT RETURN CALLS. This place is a JOKE. ???
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October 2023 by Chuck
This insurance company stinks. They tried to collect money from me for an accident I wasnt in. Someone gave them an incorrect plate number when they were in an accident and it happen to be my plate. I thought we cleared this up months ago with them and it was closed but last week a law firm started trying to collect from me. Someone there owes me an apology. I filed a complaint with the insurance commissioner of CA.
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October 2023 by Jose C.
If anyone has to interview for a position with AAA in Costa Mesa CA the manager is a upa lumpa. Worse interview I've ever had
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September 2023 by Christina Higuchi - Dezine Refined
Thank you AAA for the terrific and informative travel guidance from Ann Sims in your Costa Mesa office. We began our planning stage in Sept.& Oct. of 2022 for our travels this past June/July 2023. She assisted us in creating the best tour for Scandinavia, which included a few days ahead of time to visit with family in Sweden. It was decided to select the Tauck Tour since the main objectives was to see family, go to Denmark and visit the stunning fjords in Norway. The tour was a true success in every way: service, motor coach driver, weather (especially being able to see the glaciers & fjords), small tour group-great people, itinerary, hotels, food, tour guide and local tour guides, etc..We are now working with Ann on our travel plans for 2024. She is very professional, knowledgeable, patient, kind and enjoyable to talk with due to her travel experience. Thank you again!!G & C Higuchi
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September 2023 by Elaine Oblomov
Don't sign up with this comapny. After 25 years, they raised my car insurance rates 40% this year-- no accidents, no tickets, no claims, no reason.... just profit. I called, and someone tried to convince me it was "inflation." At it's worst, inflation was 7% last year. I'm just so tired, and I really don't feel like finding another insurance company... but the rates plus the condescending, pathetic explination makes me realize it's time to switch. I hope your shareholders are fat and happy.
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September 2023 by Chuyjesus Vejar
Why the wait if I see more costumers then employees helping the faster the better for u guys
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August 2023 by Nico M.
So I don't want to say anyone here was rude however the lack of knowledge or wanting to help is where my issue is I bought a 1967 car it is on current non operational use I applied for title only on the vehicle California DMV website clearly says a title only transfer or sale is not subject to tax I showed this to them and she said "well this is how I was trained and we can't do that here" I've done it before multiple times I showed her what I was reading on DMVs website and she didn't want to see if someone else could Help again not being rude about it but definitely wasn't helpful
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August 2023 by Gail M.
Shocked they charge $60, roughly double compared to other smog centers. Plus, the answer recording does not have a smog service option and the automatic phone tree transfers to Anaheim.
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August 2023 by Barbara H.
Signed up for AAA for peace of mind as I decided to do solo van camping. I had an issue in Prairie Du Chien, WI where the van shut off at the gas station and went dead. I called AAA. They had no towing or mechanics in that town of over 5000...but had two different ones 30 minutes away and since it was Saturday they wouldn't be open till Monday and they wanted me to 'drive' to some isolated area that showed up on their maps. After talking to several different operators and now I've sat at the gas station over 2 hours and very frustrated I called again. This person said I could call the 24 towing and repair there but they couldn't because they weren't in there program. I told her to call them as I paid AAA to do this for me. The towing owner was so nice and called and sent one of his mechanics and a tow to me. It was now going on over 3 hours. The mechanic said he had seen this before but not often and popped the hood and checked the positive connection to the battery. It was loose and he tightened and the car started up. He would not give me a bill so I gave him a tip...wanted to give more but he wouldn't take it. Nice people...there are really nice people still in the world....BUT NEVER EVER get AAA roadside service....they don't do it even though they are super nice when you want to sign up. After the fact I googled AAA and found tons of reviews stating exactly what happened to me. I will never renew with them.
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July 2023 by Vivek Punjabi
I came here to get my Real ID Driver's license. This process can be painful at the DMV, however it was much easier and seamless here. This is my first time going to an actual AAA location and it did not disappoint.Big shout out to *Amalia Alanis* for all her help! She was very polite and sincere. She went out of her way to help me with the process.
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July 2023 by Brianna B.
Thank you so much to Damien! His tow services were amazing, He helped my family and I immensely and I couldn't thank him enough.
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July 2023 by Samyog S.
So this AAA insurance is the worst of all the insurance in California, I discontinued the membership from October 30th of 2022 but they charged me for the month of July in 2023 for no damn reason, and they were denying to let me know the reason. This place is a fucking trash place and if there was the option of negative stars they will get 5 of them for sure, don't trust this place at all!!!
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July 2023 by Geo
Melissa R. was very helpful with my renters insurance claim. Made the process easy and stress free. If you need any help.. Ask for her... She will make it a smooth process and I highly recommend her.