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December 2023 by Steve S.
Slow leak in my tire, turned out to be a nail. My dealership wanted to charge me $120 for a patch but American Tire did it for free! Awesome service
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November 2023 by Gregg B.
I had a nail in a tire and first called big brand tire ,who I frequent in Bakersfield ,but being in Newport Beach they said I should go to American tire company who is now affiliated with big brand tire.I went to American tire depot on harbor blvd , they fixed the tire ( for free) , I was in and out in 15 minutes. Thank you Big Brand Tire and American Tire Depot
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November 2023 by Gustavo V.
Worst shop I have ever been to, they did a break job 5 months ago they claimed to of resurfaced the rotors and installed "OEM" parts like I was told by the owner in the initial quote turns out they never resurfaced the rotors and installed the new pads on these rotors who ended up killing the pads fast and ruined my rotors. I took it into the dealer who advised that they also installed aftermarket breaks not "OEM" like I was promised. After almost two months of try to reach out to the shop I still to this day have not been called back by the regional manager that was supposed to call me, do your self a favor and your wallet and stay away from these crooks!! I ended up having to change the breaks and rotors five months later after paying these guys!
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November 2023 by taylor thorne
Great service. Fast and efficient. Knowledgeable staff and they didn’t try to upsell me on anything. Good prices too.
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November 2023 by Salima A.
I took my vehicle there, was greeted promptly. They quickly fixed the nail in my tire and were super nice!100% coming back here when I need new tires. Great and quick service.
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November 2023 by Cyrus Ghahreman
Terrible Experience at American Tire DepotRating: ★☆☆☆☆ (1/5)I recently had an incredibly disappointing and frustrating experience at American Tire Depot. From start to finish, the level of service and professionalism was abysmal. It's safe to say that this establishment is not deserving of its reputation.I initially contacted Chris, who pleasantly surprised me by offering to patch my tire for free. This gesture impressed me and led me to choose American Tire Depot for the repair. However, upon arriving at the location and speaking to Christ, I was informed that the tire couldn't be patched until the following day due to their busy schedule. While inconvenient, I understood the situation and agreed to return the next day.To my dismay, when I returned as planned, Chris was nowhere to be found. Instead, I was met by another individual who flatly stated that they couldn't patch my tire. This blatant lie left me feeling deceived and frustrated. The inconsistency in their statements and lack of communication is simply unacceptable.To make matters worse, it seems that each employee at this location runs their own program. There is no consistency or standardization in their services. As a customer, I expect professionalism and adherence to company policies, but it appears that American Tire Depot fails to provide this basic level of service.I had every intention of paying the technician for the repair, along with a tip at the standard rate. However, the lack of integrity and honesty displayed by the staff has left a sour taste in my mouth. I would strongly advise against relying on this establishment for any tire-related services.Finally, as a note to the management, I arrived at the store at 8:50 AM on November 8, 2023. I hope my feedback serves as a wake-up call to address the serious issues with customer service and honesty at American Tire Depot.
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November 2023 by Cyrus G.
Terrible Experience at American Tire DepotRating: (1/5)I recently had an incredibly disappointing and frustrating experience at American Tire Depot. From start to finish, the level of service and professionalism was abysmal. It's safe to say that this establishment is not deserving of its reputation.I initially contacted Chris, who pleasantly surprised me by offering to patch my tire for free. This gesture impressed me and led me to choose American Tire Depot for the repair. However, upon arriving at the location and speaking to Christ, I was informed that the tire couldn't be patched until the following day due to their busy schedule. While inconvenient, I understood the situation and agreed to return the next day.To my dismay, when I returned as planned, Chris was nowhere to be found. Instead, I was met by another individual who flatly stated that they couldn't patch my tire. This blatant lie left me feeling deceived and frustrated. The inconsistency in their statements and lack of communication is simply unacceptable.To make matters worse, it seems that each employee at this location runs their own program. There is no consistency or standardization in their services. As a customer, I expect professionalism and adherence to company policies, but it appears that American Tire Depot fails to provide this basic level of service.I had every intention of paying the technician for the repair, along with a tip at the standard rate. However, the lack of integrity and honesty displayed by the staff has left a sour taste in my mouth. I would strongly advise against relying on this establishment for any tire-related services.Finally, as a note to the management, I arrived at the store at 8:50 AM on November 8, 2023. I hope my feedback serves as a wake-up call to address the serious issues with customer service and honesty at American Tire Depot.
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November 2023 by Justin Woods
Great service all around. Fixed my tire in less than 15 mi it's, gave me a great deal, and I couldn't be happier with the place. I highly recommend these guys for your ture needs.
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October 2023 by Mark R.
good dudes, help you get a good deal and get it done quickly!! honored online deal and had tires delivered next day.
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October 2023 by Sheree King (Three4ONE365)
Such a great place, the staff is honest and helpful! As a single woman, often times auto mechanics want to over charge or upsell… they do what needs to be done! They communicate with you keeping you up to date on progress and don’t try to sell you anything, unless you ask! I bought my tires here for my EV a few years ago, do regular inspections and rotation but today had the pressure warning ⚠️ light come on and only had a few miles range!!! Stopped by to get it checked, no appointment and they took it right in, it did in fact have a screw imbedded, so they removed and repaired it! Quickly and with a smile! Thanks team for keeping me on the road! ??
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October 2023 by Diz Nerd
Even though they were busy, the gentleman at the counter was quick to get me helped out and situated. They got me set up with a free patch, and it was a huge stress relief. I'll definitely be back when I need new tires.
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September 2023 by Sheree K.
I bought my tires here for my EV and over the years, have had prompt service. Both scheduled appointments to rotate tires and check brakes as well as tire pressure warning lights... always helpful and polite. So many thanks! Especially on a day like today, 8 miles total range and a tire pressure light! ‼
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September 2023 by Britney M.
Not bad!!Found American Tire Depot on Yelp. I messaged for a quote via Yelp too. I got a response within an hour- super fast! And I was provided a quote right away. Great service and responsiveness! :) They guy I was messaging back and forth with ordered my tire. And then I booked the appointment to have them replace the spare. I recently got a flat tire and had to use a spare. I got Continental run flats this time. I showed up today for my 2:00pm appointment and an hour later my car was ready. I am happy with my new tire. The pricing seems very fair.
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August 2023 by Monie L.
Came is for a flat tire, and received the best customer service I have ever received at a tire shop. Even the sister store at Tustin where I purchased tires from did not have the customer service this location had.Israel was the gentleman that helped me. He was very informative and had an amazing attitude and attention to detail.Thank you for going above and beyond.
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August 2023 by Connor Longo
Be careful. We dropped off our Prius for a tire replacement, and the service was seemingly great. That was until, that very same night, the catalytic converter was stolen right off the Prius in our own driveway. The timing felt incredibly suspicious and we called American Tire Depot to give them a heads up that this happened and it could be linked to an employee. We left a message asking to speak to the manager and never received a call back. Hm.Since they never granted us the opportunity to resolve this with them, we feel obligated to share these words of caution before you entrust your vehicle and personal information with this location.