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October 2022 by Ryan J. Negri
Update: The two parts to repair the fridge cost $212 and I installed them myself. Saved over $500 by doing so. Do not hire this company!Absolute scammers! Avoid at all costs!I called them and told them my model number, serial number, and the problem with my refrigerator - the lights don’t work.They sent some 70 year old man out to do a $75 service call. He writes down the model and serial number and tells me my lights are out. But it’s ok because “the $75 goes toward the service repair”.I waited 3 days because I didn’t hear from anyone - the lady lies to me and says she just received the estimate so she sent it via text. $727 to replace two lights in my refrigerator!!! Seven hundred dollars!!!I immediately tell them I’m not paying this and I showed them the parts, which were 70% less than what they were charging. She says “that might not be the right part”. But it is, I called Whirlpool.They wanted $250 just in service to replace the lights!! I am able to pop them in and out myself - it takes 30 seconds.I asked them to refund my $75 because I was scammed and at that moment SHE CHARGED MY CARD!! She knew I wasn’t moving forward so they got any money they could from me.I’ll be charging back the $75 on my credit card and leaving reviews on every single review site they have an account with.Terrible people, terrible company, and even worse service.
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March 2021 by Benny I.
Really fast, honest and friendly service! I have used Appliance Repair Service for a while now and they are very dependable. Highly recommend them!
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January 2021 by Jennifer de Caussin
Excellent service. Nice program they use that sends reminders and updates.
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June 2020 by Gwen Lyle
I called for a microwave repair and had an appointment for the technician to come out. He did not come at all, but came the next day. He ended up charging me $338 to replace two door switches. He left the package for one on the counter and I looked it up. It was $4 retail, but he charged me $70 each. When I called to complain they denied he used that switch, but said he used a $40 switch but I had to pay the markup. Wow.
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September 2019 by margarita mclaughlin
The office service staff was very helpful and quick to setup appointments.
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August 2019 by Margarita M.
The office service staff was very helpful and quick to setup appointments. EVERYTHING ELSE IS TERRIBLE AND UNPROFESSIONAL!!! The service technician that was sent out to see why my washer was leaking was WORTHLESS. He spent 10 minutes inspecting the machine from the periphery, didn't bother to pull it out. He was told there was a small leak at the end of the cycle. He reported the tub was unbalanced and would charge me $125. per hour labor to level it. That would entail turning the knobs on the bottom of the washer. HE NEVER TURNED THE MACHINE ON! When I called to report my dissatisfaction I was told, he didn't turn it on because of the possible water the damage to my property. When the neighbor turned the machine on and noticed a water leak in the drain line we shut the machine off. TERRIBLE CUSTOMER SERVICE!
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April 2019 by Claudia Kirk
very pleasant over the phone, didn't use their services, but was so appreciative of their help!
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March 2019 by Mike E.
Explained in detail what was needed for the job. Response was a generic "will come out and look at it for $55". Called and noted that no I don't want somebody to come out and look at it I want someone to replace the pump, the replacement for which I have already. They said they don't do that. Then why bother to respond to the request if the job that was described is not one you're willing to do? Big waste of time.