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January 2024 by Adnan R.
Avoid this dealer. Sleazy sales practices, deceptive marketing and non-existent customer service. They want to give you the impression they care about you, but they don't. I've begged for a manager to call me to address my concerns but apparently a customer that has purchased two vehicles is 6 months isn't worthy. To give you some context, I purchased a total of 5 Audi vehicles in my life (two from FJ). I regret buying anything from Fletcher Jones and will never do business with any of their dealerships ever again.
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January 2024 by Boi S.
As a first time Audi buyer I felt very welcomed and treated very well. The entire staff is very responsive, friendly and professional. I already decided that I will stay with the Audi family!
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January 2024 by Maxine B.
Ivan and Amjad were incredible, sincere, and honest. Got me in and out with a great price. I love my new Audi thanks to them!
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December 2023 by Anthony C.
My online salesperson, Adrian was extremely consistent with his email and text responses over a two month period as I was deciding between a Audi and a Mercedes. This is what ultimately got me to visit and purchase an Audi for my wife. He was miles ahead of the Fletcher Jones Mercedes online salesperson who was condescending, slow to respond and overall a very poor representation for that dealership.I am a consumer who does his homework on any car purchase and someone who throughly enjoys the sales process. My deal was vety satisfactory in the end and would return in the future to Audi Fletcher Jones when the time comes.
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December 2023 by Brett L.
I walked into Audi Fletcher Jones to look at a car I saw online. Kate M. was waiting at the door ready to help customers and was happy to help me. I look young so lots of dealerships don't take me seriously. She helped me look at the car, let me do all of my personal checks, and was never pushy about purchasing the car. It felt like she really wanted to help me get in the right car. I ended up leaving with the car I came to see and am very happy with my purchase. The service was above and beyond and it was an excellent car buying experience. I'm happy to be a customer of Audi Fletcher Jones and am so happy that Kate is the one who helped me.
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December 2023 by Kumi A.
I purchased my first vehicle from this dealership a few weeks ago - a brand new 2024 Audi A4. Shoutout to my two favorite sales consultants, Kate Makitra and Chris White, who both went above and beyond to make my purchasing experience easy and enjoyable.I was first greeted by Kate when I walked into the dealership building. She is one of the nicest and sweetest sales consultants I've ever met. She walked my family and I to the upstairs of the dealership building where all their cars were displayed. I had a lot of questions as this was my first "big girl" purchase, but she was patient and kind and helped me answer all of my questions. I test drove the A4 and fell in love with the feel of the car. We went over to her desk afterwards and she brought in Chris, another exceptional sales consultant. He helped put together some options and estimates for the car. He spent several hours thoroughly going over all the information with me and he even stayed after closing hours. He was really friendly and easy to talk to and I didn't feel pressured to purchase anything like how some sales consultants from other dealerships have made me feel like in the past. He genuinely wanted to make sure that I would be completely happy and satisfied if I decided to purchase the car.Kate and Chris worked hard to put together a great deal for me and I ended up making the purchase. I am so extremely happy with my decision - I love my new car! I highly recommend going to Kate and Chris here if you're interested in checking out an Audi vehicle.
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December 2023 by Kiet T.
excellent service with routine car check for my audi. from the mechanic who sent me a video of his recommendations to the person greeting me, and the service from David. cant recommend enough if someone is in for a luxury car.
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December 2023 by Ken C.
Talk about the absolute worst service department around. First and foremost, I came in for a simple oil change for my Audi S3. This should have been an easy painless process. It was not. They made me wait almost 6 hours for my oil change to be finished. ONTOP OF THAT when I got my car, the check engine light was on. I asked why that was, to which they said "they don't know let us look." 10 minutes later they give my car back clearing the warning without even checking the code.3 days later, check engine light turns back on.I go to another shop and they scan the code and said it was a vacuum leak. Little did I know that these unprofessional service people at Audi Fletcher jones purposefully didn't screw in my oil cap correctly. Leading to the engine light turning on.Can you believe that? AUDI SERVICE PEOPLE not screwing in the oil cap correctly for an oil change.Unbelievable. Stay clear, honestly.
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November 2023 by Sanaz Sa
I have been taking my cars to different Audi service centers over the past 6 years and I am glad that I tried Fletcher Jones this time around .What a great costumer service! I was very impressed how professional and ethical all the staffs are. Every single person I met was amazing and they took care of my car in the best possible way.I would like to thank Andrey for his hard work and prompt responses .I would definitely take my car back anytime I need a service .
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October 2023 by Joanna V.
Thank you Leo for hooking me up because now I can go out in these streets and go vroom vroom and look like the coolest girl ever. Ain't nothing but a g thing baby. Thank you for making this the easiest and fastest transaction ever. The interior is perfect thank you Leo from fletcher Jones. Xoxo Gossip girl
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October 2023 by Enrique V.
Awesome car buying experience. Our family left extremely happy with the service and treatment. Left the lot with a brand new A4 and couldn't have asked for a better car. Stacy Gordon was exceptional and was very thorough with the car buying experience. Highly recommend if you're in the need for a great luxury vehicle. Garrett Poole was los exceptional in helping finish everything out and getting us in our way.
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October 2023 by Thomas Perry
These guys have service down to an exact science. Both friendly and professional.Services: Air & cabin filter replacement
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September 2023 by Don Beal
I had an appointment for my 30k service at 7:40, was back in Aliso by 8:05 with my loaner. Can you do much better? After my service was done, one of the salesmen helped me re-link my car with my phone and made sure to take his time so that I could do it myself later if needed. They were great.Services: Auto engine diagnostic
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January 2023 by Dzmitry Mik
Definitely, one of the most professional Audi Service in the South California.Friendly and courteous staff!Experienced technicians.Good location
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January 2023 by John Matthews
The service team is friendly, they value my time, and I feel like my car is a priority at Audi Fletcher Jones. They are high tech and have features to view repair estimates, check the status, or pay an invoice online or via text. Definitely a 5 Star operation!
