-
November 2023 by Kristen Araujo
STELLAR Customer service from checking in to checking out. Rooms are always super clean! Beds and pillows are extremely comfy!!! Food and cocktails are always delish !!!!! Centrally located (Costa Mesa/ Newport Beach.) only 10 mins away from Newport, 20 mins from HB, super amazing restaurants within in 5 to 10 mins from stellar restaurants. The grounds are pretty….the Atrium has lights draped from trees, outdoor dining, beautiful fountain. The pool and cabanas are super nice!!!I’ve stayed here 5 or 6 times and each stay has been above and beyond. The price point is right on or less than other hotels in the area….
-
November 2023 by Maryjane Ramsey
My boyfriend and I really enjoyed this hotel. It was beautiful inside and the rooms were comfortable and clean. Front desk staff had outstanding customer service which is something very important to me since I also work in customer service. Conveniently located as well. Planning to come back again.
-
November 2023 by michael perelli-minetti
This is our go-to hotel in Newport Beach. The rooms are very clean and very well maintained. The staff is always friendly and professional. No wonder the airlines have their crews stay here too. Plenty of parking too.
-
November 2023 by M L
Charming hotel with model ships scattered throughout the hotel. You can do a self guided tour with the pamphlet they provide. Staff are friendly and very helpful. Marcy helped with checkin and was very professional. The shuttle drivers are friendly and cheery. Enjoyed the two courtyards. One for dining and the other for swimming pool. Spacious fitness facility.
-
November 2023 by Susie Duane
This hotel has the nicest/friendliest staff. The rooms are nice sized, clean and the restaurant has pretty decent food with reasonable prices. Also, a pool and hot tub. Great for events or for travel. Relatively close to great shopping and restaurants.Nearby activities: South Coast Plaza and other great shopping is close by. There are plenty of great restaurants in the area as well. Right by John Wayne Airport
-
November 2023 by enika franco
The front desk agents were friendly however, not very informative. I was asked if I'd stayed at their hotel before, which I hadn't. I found my room after some time but also helped another hotel guest trying to find her room..I wasn't even directed to the the dining area which could have been helpful for getting coffee and breakfast upon check out.The rooms were spacious and the buildingitself is nice. The signage needs updating.
-
November 2023 by Bella
We stayed here for our wedding anniversary, and this Ayres Hotel is great!.Parking is easy.The moment you walk in the staff greets you immediately.Check in, was super fast. Took less than 10min.This is one of the biggest Ayres locations, and you can tell.The patio where the restaurant is, amazing!My husband and I went down to the patio at about 11pm to drink coffee. It was very romantic and peaceful.I highly recommend.And also, the beds are really comfortable. Slept like a baby.
-
November 2023 by Michelle G.
Amazing, phenomenal service from the security guard who very kindly and without prompt opened a side door to make access to the lobby easier to the most amazing front desk personnel with emphasis on Marci (I'm so very sorry if I'm misspelling that). I have been in the transition of moving and decided ro stay at a horrible hotel nearby that was nightmare inducing, filthy mattress, AC not working, very sketchy environment, unhelpful front desk staff. My family and I were beyond stressed out and exhausted, Marci changed that all for me tonight. He went over and beyond, he truly made my whole week. I am forever grateful for his kind gestures that meant everything to us after having such a bad experience at the other hotel. Grade A customer service, so beyond impressed! To top it off, the Ayres hotel is clean, comforting, beautiful, quaint, and charming. It truly is a hidden gem. The rooms are very clean and tidy, spacious, and the AC works phenomenally. The courtyard and the pool that we overlooked while making our way to our room is so beautiful and really just transports you elsewhere. It's safe to say this will be our home away from home moving forward when we're seeking a nice little staycation. So so so happy we found this hidden gem.
-
November 2023 by Laryssa Steinke
This hotel was very nice for the price. The only complaint I would have it that it’s located close to the airport so loud planes fly overhead during the day. But it is quiet at night.My dog was welcomed and had a nice grassy area for him to potty.Very nice hotelNearby activities: I brought my corgi and there is a nice dog park only a 5 minute drive away
-
November 2023 by Mehrnaz R.
This hotel offers a cozy and beautiful environment. The staff is exceptionally nice, polite, and courteous. The front desk team is always ready to greet and assist with any questions. I enjoyed a satisfying breakfast, and the room was warm and comfortable. Access to numerous electrical outlets allowed me to charge my mobile and laptop conveniently. Overall, my experience at this hotel was wonderful. Additionally, its proximity to the mall, markets, and grocery stores, all within a 10-minute reach, made it very convenient.
-
November 2023 by Terry Martin
The hotel was easy to book direct. I asked for a spa tub and was pleased with the size and depth of the tub the jets were, unfortunately, not adjustable which meant either off or BLAST was the only choice. The water does get so hot that care had to be taken not to boil myself.
-
November 2023 by Nicole Gabbard
Check in was easy and staff were friendly. Room was good and bed was comfortable. There are planes that fly by but that was not an issue throughout the night. We checked out early so didn’t have trouble with planes in the morning. Overall great stay, would stay again.Rooms: Room was clean and bed was comfy. They offered 5 pillows which was perfect!
-
November 2023 by Melissa McClelland
Such a pleasant hotel! Extremely convenient location to airport! The shuttle was perfect. Staff friendly and room comfortable- just what we needed! Would definitely recommend and start
-
November 2023 by David Bedford
Hotel and staff were great, the restaurant staff not so much. They were busy talking and joking around with each other. It took a long time to get my food, ran out of water, 10 minutes to pay my bill. The hotel was great, very friendly staff, the restaurant is the area that needs work.Food & drinks: Hotel was great, the restaurant not so much. Very poor service. Food was good but the staff was too busy messing around with each other.
-
November 2023 by Laurie Lairson
Very enjoyable stay. Atmosphere is very inviting and warm. Love the large, enclosed courtyard dining/happy hour area. European feel. Would definitely return again.