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March 2024 by Sarah Currie
I’ve been a patient with Bright Now since November 2022 when I started my journey with aligners. Let me tell you, this is the most kind and caring team I’ve ever had!!! My teeth were my biggest insecurity, but Dr. Sahawneh and Liliana have always been so amazing and non-judgmental. I just finished my aligners treatment and I couldn’t be more happy with the results! It only took a year and 4 months and the difference is insane. I highly recommend this amazing team!! I truly can’t thank them enough!
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March 2024 by Brent Humphrey
My son had significant dental work there in 2022 (2 root canals and crowns). The dentist providers themselves were fine. However, when it comes to billing it is another story. We were in network with our insurance and my insurance paid the maximum reimbursement of $1250. We financed the remainder through Smile Brands Financial (their in-house financing). This was done on a weekend so the final amount was not clear and we opted to just "get it done". I reviewed the explanation of benefits from the insurance company later and it clearly states the provider has agreed to the insurance company's determination of accepted fee. They did not charge that fee, they charged far, far more. The insurance company's EOB states the patient responsibility as $2,389. To date I have paid over $4000. I have been trying for 3 weeks to communicate with both Smile Brands Finance and the dental office with little success. Finally, today the office manager from the dental office called me back (after I called and complained to the corporate office). I explained the issue and she stated that once the insurance company maximum benefit was met they are allowed to charge the cash fee, even if you are covered by insurance and in-network! This is absolutely not correct and I have verified this with my dental insurance provider. Now I am stuck with filing complaints with the dental insurance provider and Dental Board of California and whatever other processes required to address and resolve this (return my overpaid money). Such a waste of time and effort. What is even more frustrating is that we now live in Texas and I cannot even go directly to the office to deal with this. Good luck getting in touch with them on the phone.On a side note, we use Monarch Dental in Allen texas (another Smile Brands system). They are absolutely wonderful. My suggestion to future dental patients in Costa Mesa, fly to Dallas and go to Monarch. Even with the flights, and costs associated, it will probably save you money and they are wonderful to work with.FOLLOW UP: Charlotte, I have emailed you and look forward to a timely response.
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February 2024 by レベッカ 藍子神谷
Your great
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January 2024 by Brian Leahy
If I could give Negative Stars that would be appropriate. Their office is dirty, and staffed with disgusting, is responsible imebiciles. This is for sure a "Corporate" dental place. Over priced and lacks any professional people who feel Accountable for their "work". This place also fraudulent lol gently bills your insurance for things they did not do. This place should be closed down.
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December 2023 by Jimmy Miller
The staff is very professional and love that I don’t have to wait long to be seen. The doctor is also amazing and gentle with my daughter’s mouth. Highly recommend this place!
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November 2023 by Achoo Lee
Dr S and her ladies are my HEROS!!!!THEY GAVE ME BACK MY CONFIDENCE AND MY SMILE I LOVE YOU ALL RACH
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October 2023 by Erik Danielsson
This location seemed really scammy. They quoted $300 after insurance per cavity filling due to a recommended "hot and cold treatment". They also tried to push for invisalign ($3800), stating many dubious claims like my neck pain would go away. I came for a standard cleaning but they wanted to charge me $120 for a gingivitis irrigation despite the dentist not even looking into my mouth once.All around they employ a lot of scare tactics, and upcharge a lot.
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September 2023 by Jessica C.
I have really bad anxiety about getting my teeth worked on and Dr. Sahawneh and DA: Liliana made me feel so calm during everything. My teeth look amazing and I couldn't have asked for a better experience! Thank you so much! I definitely recommend!
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September 2023 by Anthony Roberts
I was on a business trip in Costa Mesa and began to have a toothache that almost caused me to return home early without completing my task. Instead of returning home early to go to my primary dentist, I took a chance on Bright Now and it was the best thing I could’ve done. They took care of me in under an hour, and I was able to finish work and enjoy a little downtime over the Labor Day weekend. The staff was amazing from the front desk all the way up to the doctor and I’m thankful for that Bright Now location! If you’re in pain and you need help, this is the location to help you. ??
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August 2023 by Courtney H.
This place is a scam. I went in for a wisdom tooth that was causing pain plus X-rays and a cleaning. I felt like I was treated like a credit card when the receptionist came to present me with a quote. First of all, they "recommended" a deep cleaning which would cost me $300 not covered by insurance. I said I would just like the basic cleaning but apparently that hygienist only works one day a week. Then for the wisdom teeth I was quoted $2k for the extractions, "bone replenishment", anesthesia, and nitrous oxide NOT COVERED BY INSURANCE. After speaking with a different (clearly more experienced dentist), he said there's no way I would need a deep cleaning and if I did require one medically, insurance would cover it. The cost for a wisdom tooth extraction is generally covered by insurance as well plus there is not need for bone replenishment. NOT IN A MILLION YEARS WOULD I LET ANY DENTIST AT BRIGHT NOW OPERATE ON ME. A waste of an hour and a half for just some x-rays to walk out with the same pain I walked in with. Not to mention, the dentist and receptionist were very rude.
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August 2023 by Isela R.
I just want to say how great this Dr Shorouq Sahawneh is she worked on my implant tooth and I'm very happy with the results and color matching of my tooth. And Lilianna and Carlos are a great PA100% guarantee.
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August 2023 by Audre Cek
I came in for an annual cleaning. They took an xray (apparently it's compulsory), and then tried to upsell me on another 1k worth of services out of pocket. When I declined and asked to just get the cleaning done, it was like a purposefully the most minimal job: the specialist literally brushed my teeth with toothpaste, did not even clean the plaque buildup or in between the teeth, put fluoride, and that's it. The whole job was like 5 minutes, and seemed sloppier than what I achieve myself when brushing. I bet they will charge my insurance $150 for this.Pretty taken aback by this obvious focus on the money and disregard for actual patient care.
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July 2023 by Kelvin Tran
Wonderful place they did a perfect job on my root canals. I had to do two at the same time and they did great even though the two teeth were right next to each other making it a pain to work with crowns. Everyone was nice and accommodating with the fact that I was leaving for military and needed work done asap.
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June 2023 by Georgina Romero
The staff is friendly and professional by far the best dental experience I highly recommend Dr.Sahwnehs. I had a root canal done and didn't fill a thing! No waiting time like other dental offices my appointment was a 3:00 and I was out by 3:50. Thank you!!!!
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June 2023 by Tasneem Khatib
I had an appointment that was right before they closed. They worked on me as if I were the first appointment of the day. They worked quickly, but it wasn't overly rushed nor were they rude to me for being there before closing. Throughout treatment, they made sure I wasn't in pain or uncomfortable. This place is the best I've been to.
