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March 2024 by Niki Khoshzamir
I usually go to the one in Fashion Island but I’ve stopped by this location twice before. Both times the sales people have been unhelpful and weirdly snobby as if they actually own the store.
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February 2024 by Cassey Vuong
Had an amazing time with Austin. He went above and beyond compared to any other SA at other locations I've been to and even other luxury brands. He asked what I had in mind and went with it and pulled all kinds of styles. Same thing for shoes. This location had a great selection. Austin is also super responsive and I was able to set up an appointment therefore I didn't have to wait. Next time I'm in town I will definitely be back with him. Next time you're here please request him!
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January 2024 by Brandy Duong
Yesterday was my first time visiting this Chanel boutique because I usually go to the stores closer to LA but my experience here was incredible with the help of Kary! She was so helpful and kind throughout the entire time and I felt so fortunate to be paired with her. I bought a couple of things and the overall shopping experience was immaculate. I will be visiting again soon. Thanks so much Kary!
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December 2023 by Eva F
The guy refused to leave a couple of trays of “costume” jewelry on the table for me to compare and see which one I wanted to get for my daughter. The attitude this Asian looking guy had is beyond unacceptable. He thinks he actually owns the shop. Basic service is not possible here. Chanel is different after Covid.
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November 2023 by Dean Saheed
I was there the 15th of October around 3, waiting in the line for a sale associate to be available. There was this lady that was giving out perfume samples to everyone waiting except me. I asked for one just because I wanted to know if she ignored me on purpose and turns out she was. She didn’t look pleased to give me a perfume sample?! She definitely judged me on how I looked(I didn’t have the nicest clothes on either) : and yes I made a purchase (I was the only one who did on the line). Moreover, the sale associates were very nice.
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November 2023 by Amy Guzek
Had an amazing experience my first time in with Alicia H! Super helpful, great insight and very patient. I was visiting and she and her coworkers are all amazing and responsive. Would reccomend shopping at this store to anyone in the area!
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October 2023 by Shawna West
Wow have NEVER had such a terrible experience with a " luxury " boutique. Will never ever shop here again. The products they sell are junk and fall apart after a few uses. Go to LV if you want a quality product.
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September 2023 by Erika S
Such a disgrace-I expected better service and treatment as a repeat customer. I knew I wanted a small black calf leather bag as my next purchase with a gold chain and was deciding between the wallet on chain, clutch, and phone flap bag with chain. The store representative didnt even help or know what model bags they had! I had to keep perusing and searching online and giving her sku numbers. 0 actual assistance. Also two bags were damaged and poor quality on the boutique floor. Was an absolute nightmere shopping experience and then of course randomly 5 min before closing found exactly what I was looking for. Then they had the audacity to tell me how to handle the bag based on my “interactions” with the floor models. Like what?! I was delicate and layed the chains out flat or put them back in the bag before giving back to the representative. This is not my first chanel! The Quality really looks to have gone down since the pandemic - the chains are not the same! The seasonal bag I did buy was of similar legacy quality but the others I viewed were not up to par. Not shopping at this particular boutique again. I had such a lovely experience in Monaco when introduced to my first Chanel clutch bag. Definitely not the same service here in the U.S. at this location. Unbelievable given the price and prestige of the brand.
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July 2023 by Grace George
I was hesitant to go there after reading the negative reviews, but that was the closest boutique to me. When I got there, I was paired with Carrie and she was so sweet and helpful. She helped me find the sandals I wanted. Her attitude was pleasant. I had a great experience from start to finish ?.
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July 2023 by Carlos Rodriguez
We were lining up for half an hour to go in there but got treated very poorly by the server(Alex Rhodes). After we spent almost 6000$, her service towards us became better. Could have treated us with more respect.Alex Rhodes was happy when you are purchasing only
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July 2023 by GraceMC Kang
Although there were not many people in the store they made me wait in line for 30 minutes just to show others that there is a waiting line. I was able to get in when I formally complained of the situation.
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May 2023 by Karlie Borzansky
Great store with tons of inventory, however I was looking to purchase a Small Classic Handbag in gray which they had, but Nita was super unfriendly. She had given me her business card to follow up with - after five texts and no reply from her, I called it a day. I'll be purchasing from Las Vegas location which has friendlier staff and better shopping experience.
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March 2023 by Enhui Ren
Thanks for my SA Kary Jiayi for the best service!Kary is absolutely amazing and kind!She always help with what i Iooking for and very efficient response.CHANEL is so lucky to have Kary~I appreciated Kary with every service!She is the best SA ever!!!I will come here to purchase with Kary only~
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March 2023 by Hemila H
Terrible customer service. Why waste your time standing in line at this boutique when you can be provided great service at Neiman's Chanel in Fashion Island. Stopped by today to purchase shoes. For the manager reading this review, you know who we are. Do not spend your money here. Until the staff learns to provide service fairly to all ethnicities they do not deserve my money.
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February 2023 by Jason Gabrille
Awful!Came more than one hour before closing,not welcomed. Old witch not helpful at all!