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February 2024 by Mary C.
If there was zero rating that's what I would give. Absolutely incompetent people work there including managers. Know one has an answer for anything I will never bank there again. Including having any credit cards associated with them.
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May 2023 by Pete S.
I waited and waited at their bank on Harbor and finally gave up and drove to the 17th Street location. The guys at Citibank on 17th were professional in every way and provided exactly what I needed. Very satisfied.
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April 2023 by Honore A.
I've been a member of Citibank for more than 20 years if I've ever had a problem they were quick to resolve it. The staff is very friendly in every office I've ever been into and I do go to at least 10 of them on a monthly basis. great bank, probably number one in the top 10.
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July 2022 by Eugene D.
Horrible credit card, corporate or private. Pain in the a** to use it. Constant interruptions in service . Avoid it !
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May 2022 by Ulla J.
A friend of mine has banked with Citibank for almost 30 years and recommended I open an account with them. This is a great bank to do business with, and at this location on 17th st in NB they have the friendliest and most helpful tellers. Maria R. especially is always sweet and helpful, always with a smile and very thorough as well. I never thought I would find myself yelping about or recommending a bank..but here it is : )
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January 2022 by Lynn G.
People are nice, but the Citibank way of doing things stinks! I have an IRA account from years ago when it was California Federal. Local branches can no longer handle IRA accounts and paperwork must be faxed to their office in San Antonio, which the banker at this branch assured me he would do... but he didn't. I called the next day to check and the teller said he would handle it as soon as he finished with a customer, but ... he didn't. I called Citibank in Sana Antonio and they never received the paperwork.
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June 2021 by Blake J.
Thank you to David. We appreciate your customer service & handling the changes we needed to our account. We were flustered at first with different branches & Tellers but David helped us right out, friendly & knowledgeable. - The Joslin's
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October 2020 by Rod D.
Just a continuing series of failures when it comes to customer service. 4 days to execute a wire transfer. Manager never seems to have a reasonable explanation as to why they drop the ball. Citibank senior management must be oblivious to this sub-standard level of performance. Do yourself a favor and avoid this branch.
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February 2020 by Diane B.
another goofball bank. poor service. this bank hires these type of employees. most of the branches are awful. they are either rude dont care, lazy, dont know a thing,or make all kinds of mistakes. this bank has no corporate phone number so you cant complain or get better help from them. one hand does not know that the other is doing. multiple departments have to email them to get anything done. its a miss mosh way of doing business. disconnected bank from their customers. so lacking.
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February 2020 by Tim C.
Usually 1-2 tellers on hand. I've had a few interactions with the bankers, the older gentleman was helpful. He taught me how to pay for a credit card statement with a check at the ATMs. Pay at the ATMs to save time when everyone is inside. Two ATMs outside. The parking is hit or miss, they have a small designated parking lot.
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January 2020 by Cecelia R.
Not surprised to see all the one-star reviews here. The staff is snotty and arrogant and don't bother asking for the manager because he has a condescending attitude too. What is amazing to me is that there is an obvious pattern of bad behavior at this branch yet senior management does nothing. I guess this arrogance is just the culture at Citibank as I have had the exact same experience at another Citibank branch. Perhaps it is because Citibank is SO large...they can behave badly and the bank isn't going anywhere. Fortunately, I can, and will.
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January 2020 by Svante G.
Omar Rojas was very helpful in starting my new checking account for me . Fast easy and convenient for me to get everything up and running . Customer service was more than enough to accommodate my needs during my visit .
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August 2019 by M. A.
Everyone in the branch is always super courteous and helpful Dave is an amazing manager that's been at this location for years. I opened my account at 18 and 20yrs later I'm still a super satisfied client. A lot of the reviews for check cashing are super unfair, tellers are just following policies and not discriminating people. Just take your checks to YOUR bank, deposit them and quit complaining.
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August 2019 by Robert G.
I'll relay my experience from just one visit (my final visit). Friday at 4:30pm. 1) No manager on duty 2) One teller window open 3) Two additional tellers in back (1 male & 1 female) doing who knows what for at least the 40 minutes until after the branch was closed. But definitely not out helping the backlog of customers. 4) A line of about 4-5 people (20 minutes) waiting for the one teller. 5) A customer having the door slammed closed as he was walking up to the branch who was apparently leaving for Europe that evening turned away by the lazy guy in charge (says he isn't a manager though). 6) One personal/mortgage banker wearing jeans and white super high cushioned running shoes sitting at his desk doing nothing other than arguing with me for 5 minutes how great their customer service is. (His proof is pointing to a plaque on the wall given to him by, you guessed it...Citibank). btw He says it's a d*** idea to have personal bankers cross trained to be able to help with the teller line, when he's doing absolutely nothing, silly me. So I hadn't set foot in a Citibank branch in about 10 weeks. I needed to deposit some rolled coin. While in line, I was told by some guy that the vault teller that accepts coin deposits is in back. I said that's fine I really need to make the deposit today so I'll wait to talk to the normal teller (was going to tell her to sell my deposit to the vault teller later). The line is about 15 minutes long. I finally get to the one teller window and talk to the teller. She tells me that she can't take coin deposits. Having worked in a branch in college, I know that it's a simple task that the teller can take the coin from the customer and later sell that to the vault or coin teller. No problem, we did it all the time. She tells me she can't do that but I can talk to the vault teller who has been in back "in dual custody". Meaning they're counting ATM cash. Of course this means they don't care about their current customers standing in line because they could have waited until the branch was closed to do that. So a guy who has been doing absolutely nothing this whole time other than walk around is nearby and I demand to speak to the manager. I am informed there's no manager working today. I was shocked. So I said let me speak to whomever's in charge. The guy says that would be the lady who's in back. I said fine I'll wait. So while I'm waiting, I'm sitting in the lobby and I observe the guy getting the door slammed in his face as he's walking up to the door. He informs the lazy guy he will be closing both his accounts. The guy shrugs. I jokingly say "Citibank customer service at it's finest" at which point the personal banker in the high soled running shoes and jeans hears me and proceeds to start an argument with me about how great their customer service is. (There's 5 people in line for the one teller at this point). Finally 10 minutes after the branch is closed the lady that supposedly is in charge comes out. Of course, she couldn't just come over to the window where I'm sitting or better yet come out from behind the glass wall and talk to me. Nope, she makes me walk all the way to her window at the other end of the branch. I inform her I need to deposit some rolled coin. She says oh sorry I'm closed. At which point I ask why I had to wait 40 minutes to be told you closed up shop early. I then said fine well take the coin from me, put it in the vault and process it in the morning. Of course she refuses. She tells me that the other teller can take an undisclosed amount of coin from me. Rather than tell me how much I have to guess at $100 multiples. She admitted she had room for all my coin and could have sold to the vault in the morning but her limit was 10 rolls of coin. I then asked why not get the person in charge to sign off on a higher amount, that's how
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August 2019 by Rosanna M.
Absolutely the worst customer service I have ever had. They complicated my request to switch banks, just to keep me under their banking. Went in and met David Richardson and a clerk with last name Kayla Gonzalez. She didn't even smile. She was absolutely inconsiderate and rude with me as if she didn't even want to work there. David yelled across the bank to take back his approval from the clerk he originally gave verbally. I had to sit and wait for him to look at the same form he looked at originally before giving approval. Absolutely unprofessional. Can't wait to be done banking with them for good! Never going back!