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September 2023 by John B.
This Citi Branch is awful. I waited for it to open at 10 am to take cash out. The manager told me she had no teller and that I should drive to another Citi Bank branch to withdraw money. It is very clear why this bank's branches are closing left and right.
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May 2023 by Susan L.
I open Citibank account when I moved in Costa Mesa 13 years ago and I'm glad I did now my mom and my daughter has their own Citibank account. I never have issue, all the teller esp JP, Sara and Brooke are always helpful and don't have to wait long.
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March 2023 by Flo M.
The tellers are so kind, so helpful.. One, especially, is JP. JP calls me by name whenever I'm there. Recently, I was feeling really depressed (my hubs died a few months ago.) The next day, JP came over to the teller with whom I was processing a transaction and said, "Hi, Flo." JP made my day. I felt light-hearted walking all the way home.
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form. I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L" She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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October 2021 by Tasha R.
My husband and I went to open a joint bank account and we made an appointment online with Gerardo (jerry). He was absolutely amazing! He made sure we understood all the details of each checking account they offered. There was nobody when we came in, but afterwards there was a line of people and I felt bad because they are very shortstaffed like everyone else, so rememeber to be kind and patient and expect a wait. Everyone at this branch is super friendly and willing to help!
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December 2020 by M C.
I would NEVER recommend doing business with Citibank! I tried multiple times trying to open an account online, but their system did not work. Then, I tried calling to do it over the phone, and finally succeeded after multiple attempts due to their unreliable phone system towards the beginning of the pandemic. Once it was opened, they would not grant me online access to deposit money until signature package was signed and returned via USPS mail. Well, I never received it and unbeknownst to me, my account was closed because they did not receive that signature card within a certain time frame. I called again to open, but I kept getting mixed information saying that I no longer qualified for promotion. Once, I learned that I still qualified for promotion, I opened up an account via phone. However, I kept running into mail delays because they send all correspondence via USPS mail. Finally, I decided to go to the Costa Mesa branch and met with the Branch Manager Devoi Eduad to move forward with opening my account. She was a pleasure to deal with, but she informed me that my account was closed again, and to open another one. I kept asking her if she was sure that the account was indeed closed. I told her that my main reason was to get the promotion for opening the account, and she said she was positive that it closed, and that I still qualified for the promotion. After finally making my deposit, I later get notification that I no longer qualified for promotion because I had an existing account open. I asked her to look into it, and she said there was nothing she could do. Basically, Devoi screwed me out of $$$ promotion by forcing me to open another account because she failed to complete the process of the account I previously opened over the phone. I was so disappointed because I patiently waited all that time to open a checking account with a bonus, and then get nothing but stress and headaches in the end. Because of this, I closed my accounts with Citibank, and took my money elsewhere. Most banking institutions are much easier and quicker to deal with. You can easily open accounts online with higher interest rates that only takes minutes to open. Citibank's process is far too complicated, flawed, and long. Their website doesn't work, when you call to do business with them on the phone, no one calls you back to follow-up on finishing the process. You have to wait a while for someone to approve your application to open an account. Then, when you get tired of waiting for approval, you go into a branch and deal with the manager who doesn't know what they are doing! Please take your money and business to a better bank!
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May 2020 by Rain M.
Very poor experience, opened an account under their promotional program. They had my money for close to 3 months right before payout the closed account without any explanation . Called them no reply, they very poor company, had list of issues with them.
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April 2020 by Patty E.
The service at this location is five stars. The process of making large transactions was smooth and the staff is so nice. The special accounts of personnel are professional and nice. I feel comfortable coming in person and bring helped with what I need because I know they will do their best to help me.
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October 2019 by Karen G.
I have never had a worse banking experience in my life. As the executrix of my mother's estate, I was tasked with transferring her account from a revocable trust into an irrevocable trust, and I spent over an hour at the branch with Gerry on a Thursday afternoon. Since I was from out of the area, he said that he would accommodate my schedule to be sure that I was able to sign all the necessary documentation on either Friday or Saturday, depending upon when the docs came back from the Legal Department. That they would likely come in by 10 am on Friday. I stopped by Friday and was told they hadn't come in yet. I received no phone call on Saturday. I headed home on Sunday, emailed Gerry on Monday with no response, called him on Tuesday with no response, called on Wednesday and spoke with another banker about my extreme disappointment with Gerry and my desire to speak with the manager, and I was promised a call first thing Thursday morning from Gerry or the manager, which never came. I highly recommend that you stay far, far away from this awful branch.
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August 2019 by M. A.
Everyone in the branch is always super courteous and helpful Dave is an amazing manager that's been at this location for years. I opened my account at 18 and 20yrs later I'm still a super satisfied client. A lot of the reviews for check cashing are super unfair, tellers are just following policies and not discriminating people. Just take your checks to YOUR bank, deposit them and quit complaining.
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August 2019 by Robert G.
I'll relay my experience from just one visit (my final visit). Friday at 4:30pm. 1) No manager on duty 2) One teller window open 3) Two additional tellers in back (1 male & 1 female) doing who knows what for at least the 40 minutes until after the branch was closed. But definitely not out helping the backlog of customers. 4) A line of about 4-5 people (20 minutes) waiting for the one teller. 5) A customer having the door slammed closed as he was walking up to the branch who was apparently leaving for Europe that evening turned away by the lazy guy in charge (says he isn't a manager though). 6) One personal/mortgage banker wearing jeans and white super high cushioned running shoes sitting at his desk doing nothing other than arguing with me for 5 minutes how great their customer service is. (His proof is pointing to a plaque on the wall given to him by, you guessed it...Citibank). btw He says it's a d*** idea to have personal bankers cross trained to be able to help with the teller line, when he's doing absolutely nothing, silly me. So I hadn't set foot in a Citibank branch in about 10 weeks. I needed to deposit some rolled coin. While in line, I was told by some guy that the vault teller that accepts coin deposits is in back. I said that's fine I really need to make the deposit today so I'll wait to talk to the normal teller (was going to tell her to sell my deposit to the vault teller later). The line is about 15 minutes long. I finally get to the one teller window and talk to the teller. She tells me that she can't take coin deposits. Having worked in a branch in college, I know that it's a simple task that the teller can take the coin from the customer and later sell that to the vault or coin teller. No problem, we did it all the time. She tells me she can't do that but I can talk to the vault teller who has been in back "in dual custody". Meaning they're counting ATM cash. Of course this means they don't care about their current customers standing in line because they could have waited until the branch was closed to do that. So a guy who has been doing absolutely nothing this whole time other than walk around is nearby and I demand to speak to the manager. I am informed there's no manager working today. I was shocked. So I said let me speak to whomever's in charge. The guy says that would be the lady who's in back. I said fine I'll wait. So while I'm waiting, I'm sitting in the lobby and I observe the guy getting the door slammed in his face as he's walking up to the door. He informs the lazy guy he will be closing both his accounts. The guy shrugs. I jokingly say "Citibank customer service at it's finest" at which point the personal banker in the high soled running shoes and jeans hears me and proceeds to start an argument with me about how great their customer service is. (There's 5 people in line for the one teller at this point). Finally 10 minutes after the branch is closed the lady that supposedly is in charge comes out. Of course, she couldn't just come over to the window where I'm sitting or better yet come out from behind the glass wall and talk to me. Nope, she makes me walk all the way to her window at the other end of the branch. I inform her I need to deposit some rolled coin. She says oh sorry I'm closed. At which point I ask why I had to wait 40 minutes to be told you closed up shop early. I then said fine well take the coin from me, put it in the vault and process it in the morning. Of course she refuses. She tells me that the other teller can take an undisclosed amount of coin from me. Rather than tell me how much I have to guess at $100 multiples. She admitted she had room for all my coin and could have sold to the vault in the morning but her limit was 10 rolls of coin. I then asked why not get the person in charge to sign off on a higher amount, that's how
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August 2019 by Rosanna M.
Absolutely the worst customer service I have ever had. They complicated my request to switch banks, just to keep me under their banking. Went in and met David Richardson and a clerk with last name Kayla Gonzalez. She didn't even smile. She was absolutely inconsiderate and rude with me as if she didn't even want to work there. David yelled across the bank to take back his approval from the clerk he originally gave verbally. I had to sit and wait for him to look at the same form he looked at originally before giving approval. Absolutely unprofessional. Can't wait to be done banking with them for good! Never going back!
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July 2019 by Ben
The worst. Jeez. So many buttons.
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May 2019 by Princess S.
Everyone in this branch are really nice. This review is a little overdue but I did some transactions sometime Friday May 3rd. I admit it was a little busy, the line was long, maybe 4 or 5 people in line, but what should I expect on a first Friday of the month. There is not much tellers like the old days but I rather deal with that than having this branch closed like what corporate did to the other good branches and having to drive further. I don't really write reviews as I only use yelp for address but reading these comments seems not fair for the hard working people that works at this location. They are really nice, from management to the tellers, everyone tries to smile and very apologetic especially that some of the customers are giving them a hard time and attitude. Some people feels very entitled. Just saying.
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March 2019 by Mike W.
I went in yesterday to this bank because they were the only ones in the area that could cash a Citibank check since I didn't have an account with Citibank. I walked in the front door the manager met me and said what can I do for you sir. I told him that I was not an account holder there but wanted to cash one of their checks here. He said I would have to wait in the line that was for non-customers and that it would be about 20 to 25 minutes until they got done with all their customers before they could help me. Then he asked if I wanted to be a customer. I looked at him since I got such a warm and fuzzy feeling from him and walked out the door and said don't worry about it . He followed me out the door and it reminded me that I could only cash that check here because they were the only bank in the area that could cash non-account holders checks. I asked him for such a warm and fuzzy feeling he gave me why I would even want to be a customer there. I told him don't worry I'll never be back. Why would a non-customer ever want to be a customer when you're treated like that.
