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December 2023 by Gwenn Abrams
I was so lucky to find Coast Vacuum & Sewing Center! Andy and staff did an outstanding job for me on my mother's Singer Sewing Machine and cabinet! I called around to several places before choosing Coast. I choose them because of the conversation I had with Andy on the phone. He was super helpful, gave me a lot guidance, and more than anything was very patient. After that phone conversation I chose them. And was that ever the right decision! They did an outstanding job on my mom's Singer Sewing machine! It had been sitting for 50 years un-used and needed a lot of work. Andy completely restored it! It now looks brand new and works perfectly!!! I am now sewing on it again. My mother passed this last year and I have a deep sentimental attachment to this machine (She taught me how to sew on this machine and we had many special moments together around it). Andy understood the meaning it held for me and treated it like his own. Even maybe better. I will never forget the kindness he and the staff showed me and what a wonderful caring job they did. I highly recommend them for all your needs, not just sewing machine repair. I will definitely be back!
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December 2023 by Gwenn A.
When you receive such outstanding service it is just wrong to not go online and write a review. So here I am. I took my mother's Singer Sewing Machine in for repair. It had been sitting for 50 years! Andy and staff did an outstanding job! It looks new! It works perfectly and they took care of it like it was their own. I can not say how impressed I am. And thrilled. My mother passed this last year and I hold a lot of sentimental memories around this machine and he brought it back to life for me. PRICELESS. I can not recommend them enough! I will be back. To find service, care and fast turn around like that in this day and age, un-heard of. Except at Coast Vacuum and Sewing Center. They do a lot of stuff there, not just sewing machines and vacuums. I found an old typewriter I can't wait to go back and purchase! Copy machines, you name it. Dryer vents in your home (that's next for me!). Check them out, you can't go wrong.
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September 2023 by Jerry Rodriguez
Andy did a great job fixing my Roomba. Not only does it work great but he’s a great person.
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August 2023 by CP H.
If there ever was a business owner that could teach a course to the planet on customer service it would be this business owner. I have been blessed to be a customer over the years and regardless of what I may need; sales, service or simply an authentic gesture of kindness, it is graciously provided every time. If I had to describe my experience with Coast Vacuum in one word; "INTEGRITY!" Go for the service, stay for the warmth. Get in there!
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May 2023 by Mindy T.
Our Bissell's belt broke. I contacted the store via Yelp and asked for an estimate of time and charges. Andy was quick to respond and was completely transparent. He offered to have it available same-day but I couldn't get there before close of business. The next morning I picked up my vacuum and it works so well! He also cleaned it for an extra $20 so it looked and smelled great! There wasn't any switch and bait with the pricing or service - it was exactly as Andy promised! The reason this is 4 stars instead of 5 (wish I could give 4.5) is just because I feel as a 1st time customer the cleaning should have been offered as complimentary - just better customer service in my opinion. But overall, friendly staff, quick service, and excellent results!
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April 2023 by Kim D.
I have a Oreck vacuum that was having a power issue and would not turn on. I took my vacuum for them to repair and they said that the would call in a few days to let me know what happen. After a week no call was made and so I called. They just said it was ready to be picked up and said to come in. After getting to the store they told me it was a bad motherboard and charged me 203$ and sent me home with my vacuum. As I have a 2nd vacuum that I was using I went to use my repaired vacuum the next month and it still was not working. I went back with my vacuum and same thing happened but when I went to get it they said it was a bad sensor and charged me again 117$ so I could take my vacuum home. I went ahead and tried it when I got home and still it would not turn on. So I found a youtube video of my vacuum with a guy showing how the vacuum has a battery in the handle, so I opened mine and there was the battery. I took it out and tested it to find that it was dead. I went to get a new battery and wow I fixed it! So now I am out of 300$ for a 7$ repair that could have been done in less than 5 minutes if I had known of the issue. I did go back to the store to show them and they just wanted to brush me off like I was nothing. They would not refund me my money for a service that they could not provide. I just wanted my vacuum fixed and was not sure what was really wrong. If they have Oreck all over their window like they represent the company and even sell their products, they really should know how to fixed things properly or at least show you what went bad when they take things out of bad vacuums. I will never go here again, I have told my family and friends to never go here. I warn everyone. Oreck vacuums are easy to repair if you just know what the problem is and know how to fix it on your own. (The business is back across the Street from Triangle Square)
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April 2023 by Alexzha Garcia
My brand new (super expensive) Dyson Vacuum stopped working and I didn’t know why :( they were so kind and took my vacuum in to find the problem with it. The turnaround time was super fast, they told me it was water damaged. Within a week, they were able to repair my Dyson back to normal and at a much lower cost than buying a new vacuum ?? definitely worth coming here!
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April 2023 by John W.
They were friendly and responsive to what I needed repaired. I dropped it off and it took 2 days. Excellent!
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March 2023 by Omar A.
We had a very good, educational and fun experience at Andy's store. We were in need of a good quality vacuum, and we already had one in mind. Andy supplied us with the exact vacuum we needed along with the filter and bags. He took the time to show us all features and how to properly use the vacuum. Thanks Andy!
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February 2023 by Diana Pearson
I took my Tristar (Compact) canister vacuum into Andy after he assured me he knew the vacuum and could fix it. This vacuum is 40 years old and has been fixed and updated throughout the years and is still an amazing machine. He didn't disappoint and did a great job cleaning, updating and generally getting it back in top condition. He told me that is was definitely worth fixing and I am so happy with the results. I thought he was fair and honest and explained everything. I will be going back, probably with my grandmothers sewing machine for an update and cleaning.
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February 2023 by S H.
Horrible! Don't go here! Owner will lie to you and tell you he can fix and clean any vacuum that you have. I have a made in Germany (not China) Miele Vacuum that I've had for years with no problems! Got my vacuum back over 2 weeks later with it looking horrible! All he did was clean "not detailed" and replaced the belt. He also replaced my filters, CUT them himself! Not Miele parts. He said that he cleaned the brush roll, power nosel and blew out the motor. Now my awesome Miele vacuum doesn't work at all. When I first turned it on, it started smoking! Now months later it's blowing out fragments of black? From the Filter he cut himself? When I opened it, I was shocked and asked him what he actually did? He didn't even change out the dirty and full dustbag! I asked him why, he stated that he didn't have any in stock! I was furious. He is a crook and wants to make a quick dollar. He does not know what he's doing. His brother that ran the business was awesome! He told me he moved to Las Vegas. Can't imagine why.I will be posting pictures that shows everything. Do not go to this person, you will be sorry. Not only will he charge you, but you will have to buy a new vacuum! PS The photos that he has posted are not true. Also, his business has moved. He is no longer on 17th street.
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December 2022 by Wenbin Ye
great experience, nice and knowledgeable.
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December 2022 by Leticia Aleman
SHOP SMALL BUSINESS!I don't live in the same state, but I called them up and they were very friendly and accommodating, I placed an order online and they shipped it out VERY quickly and it was packaged well. I would highly recommend this shop, the pricing was great and also they offer free shipping on order over a certain amount. I was originally going to order this specific vacuum from Amazon, but I really prefer to shop small and it arrived atleast 4 days before Amazon would have delivered it to me. Thank you! Shop small Y'all!
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December 2022 by Erik Thorne
Just picked up my Dyson and it's working like new! The gentleman(didn't catch his name but might be owner) was VERY helpful. He thoroughly explained the repair and tried out the vacuum to show me how it was working. And on top of that I thought the cost was very reasonable. Have tried other repair places without success. Highly recommend Coast Vacuum.
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December 2022 by Dana F.
Our Dyson vacuum stopped working a few days before company was due to arrive for the holidays. I reached out to Andy and he repaired it immediately.He was extremely kind and professional.I highly recommend this company!