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January 2024 by Nicole F.
I wish I could give zero stars! This is the worst dealership that I have ever purchased from. I have bought from many other luxury vehicle brands, and this is the most disorganized, dysfunctional, and chaotic dealership that I have done business with. I am speaking from experience because I have bought several cars from them over the years. Now that the dealership has a new name and new management, it has gone into the gutter. Also, there is a sales rep on the dealership trying to sell his own vehicles. I almost bought a vehicle from him, but the VIN didn't match the one I wanted. I almost fell for a bait and switch. Make sure you check the VIN to make sure you are getting the car you want. Actually, save yourself the headache and go to a different dealership. Also, the security protocols at this dealership are nonexistent. They let anyone drive off with cars and then forget they did it.
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January 2024 by Litzy A.
I started my year by going to GMC Cadillac of Costa Mesa. I experienced outstanding customer service especially sean, one of the head manager went above and beyond to make sure I am fully satisfied with my purchase. I would definitely go back in the future.
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January 2024 by Alan K.
No wonder there are so many 1 star reviews. Had I been able to give them a star minus I would have gladly done it. Beware! Beware! The treacherous salesman who sold us the car is now working for another Cadi dealer. Sounds familiar? When we took the car to the Laguna Niguel dealership for maintenance we were told that this dealership did not sell us a GM maintenance contract and therefore we had to pay. Do not walk away from this dealership, run! Run as fast as you can!
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December 2023 by kevin c.
I had the best experience with Cruz the service advisor and treated me like a family. He was very detail from the beginning to thy end. I recommend anyone and wanted to be treated like family go see Cruz. He is definitely a 5 star customer service. Thanks for everything
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November 2023 by Sylvia R.
Cruz is the BEST! He is always taking good care of all the customers providing top notch service. I trust him 100%. He's always taken good care of my Cadi. It's always a pleasure to deal with him. Because of Cruz, excellent service and how he treats customers is the reason I keep going back to have my car service when needed.
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November 2023 by Roni N.
If I can give 0 stars that's what it would be! Crooks! Liars, sleazy cars sales men like you see in the movies!! Everything that can go wrong went wrong. Lies about the new vehicle being in transit, never was and they knew it! Customer service at its worst " you can cancel at anytime" " you will get your money back" bottom line the truck never arrived and or was even in transit!! The whole staffed looked unprofessional specifically. Presentation is important and he did a poor job, sales talk, appearance, and lies about just about everything that came out of his mouth. *New owner of GMC, you need to open your eyes and question why your dealer has poor reviews and sales. People STAY AWAY from this dealership!!
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October 2023 by Dhar P.
Dealership called me today 10-5-23 to tell me my car is ready. Than they call me back and say my car is not ready as they called the wrong person. These guys don't know one customer from another and don't care. Worst customer service. I wish I could give them "0" stars or negative stars.
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September 2023 by ce z.
This is the worst customer service I have ever seen from Cadillac. If I could give it a 0, I wouldn't give it a second thought. The service front desk has no basic quality at all. I will never stay here again. You can see why from their many negative reviews
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March 2023 by Bob H.
I am beyond satisfied with the team at this dealership. I was searching for a specific car and contacted the dealership. I was contacted in a short period of time and they had the exact car I was looking for. I met the General Manager Kian Khalooghli who treated me like a VIP. He introduced me to the staff who orchestrated a very quick and painless transaction. Matthew Johnson was the salesman and he was very enthusiastic and knowledgeable. He explained all of the details of the car including the challenging electronics. He also offered to pick me up after dropping off my personal car. They all worked very hard to make the transaction as quick and stress free as possible. A big "Thank you" to everyone at the dealership. I love my new Lyriq!!
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March 2023 by Zaure A.
There is a gentleman named Raymond Whipps, who was super helpful, informative, showed various different models available for Cadillac. He spent time explaining different benefits each car had to offer and finally we were able to find the best vehicle option available. We are happy with the choice in terms of model, color, and type. Just what the family needed. He was quick to respond and had guided on every forms making sure we understood each terms. Super nice guy! Even took the time to explain in videos so we know what we are doing. (He's tech savvy and great!) Not like the typical phony, pushy, sales people can be. Also the owner of the store is super nice! Very welcoming and kind! Be sure to stop by and say hi! (There are not that many nice people in the world.)
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January 2021 by Jonathan Lee
By far the best Cadillac dealership in Southern California! Honest, straightforward and answered every question I had.
