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August 2023 by Patty Orange County Covid Clinic
Lindsay is always friendly and professional. Thanks for making the set up so easy!
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June 2023 by Kellyn Welch
Getting set up and into our unit was simple and easy. Staff was responsive and so helpful! Great price, too.
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May 2023 by Joel palencia
Super nice staff, friendly courteous. Facility is well kept. Price are comparable. Easy access from the 55 freeway.
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May 2023 by Bree Plude
Lindsay always addresses my needs. Place is clean and safe!
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May 2023 by Liam McVicar
Lindsey at Costa Mesa self storage has been incredibly helpful through the process. She made it very quick and easy to secure a preferred unit.The unit itself is good and easy to access.I’m very thankful!
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April 2023 by Eric Stoppenhagen
The experience with the website is not that great. People that work there seem to be nice.
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April 2023 by Cliff Rusin
The staff was very nice to us with regards to our needs.
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September 2022 by Pam H.
I arrived at my storage unit which is located on the second floor only to find the elevators where not working. I called the front office to see if there was another way up other than stairs. The office person said no that would be my only option. I asked why they had not sent out an email alerting tenants of the situation. I was told Managment decided against it...Hummm they don't have a problem sending out rent statements! As my frustration grew I asked why they didn't have someone attending the elevator area to offer help even if it was to offer a KIND gesture. Again it was a Managment decision not to offer goodwill. I asked if they were going to offer any type of compensation for the inconvenience and was told I already had a disconnected rate being on the second floor. That pushed me over the edge! I'm really not a confrontational person, I always look for the good but this just wasn't sounding right. It sounded as though they had a prepared answer for EVERYTHING! I asked to speak to someone who could answer my request and they gave a number to customer service at the corporate headquarters. I called, no answer, left a message to please call me so we can discuss the issues and now what for it...never had a call back!! NO SURPRISE!! Oh and not to mention we've had our storage unit for 6 years and another one there for two. Honestly I would have never posted this if they had just been better at customer service.
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July 2022 by Suzanne Reegan
I already had a 10X15 unit but when I suddenly had to move, Lindsay was very kind and accommodating. I was under a lot of stress with the move as a single Mother and she made it so easy to rent a second unit of the same size and even found me one that was just one row over from my original unit.I have rented from many companies over the years and have found that many of the staff at other rental places are completely the opposite of Lindsay. She has AMAZING customer service skills and that speaks highly to the management of Costa Mesa Self Storage and RV. I feel at home and hope to only rent storage here even after my local move is complete. Thank you Lindsay for your kindness & professionalism!
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February 2022 by Tara M.
I had two issues with Costa Mesa Self Storage (I can't speak to how it compares to other storage places because this was my first): (1) My price was constantly increasing. I rented my unit in February of 2020 and the price was $216 for the 18x10 unit with an additional protection plan ($12). I just ended my contract (February 2022) and I was paying $259 a month. That's almost a $50 increase per month in just two years. I can only imagine what it will be going for in another two years. (2) Second, I was encouraged to auto-pay for my rent. So, I did which worked out fine until I was ready to move out. I read this in the email: "When vacating, we can pro-rate your rent to the 10th of the month if we receive notice of vacate on or before the 10th." I went in on February 2nd to cancel my contract (First day I could get off work) before the 10th. However, because I auto-paid, I ended up having to pay for the ENTIRE month because they DO NOT GIVE PARTIAL-MONTH REFUNDS. Why couldn't you have included that in the email if you're going to put such a provision? It would be an extra four words and would have saved me around $200 dollars: "NO PARTIAL-MONTH REFUNDS". Now, my unit is going to probably be double-paid for this month and I moved out on the 8th. It was just not a great way to treat a customer and I feel cheated. Edit: I am not the business owner, so the cost of doing business should not be passed onto me. I'm sure costs increase, but that should be placed on contracts with NEW tenants, not existing tenants. Whether or not I received a "generous" term at the beginning of the contract is irrelevant to the price of the contract that I was paying. That was the offer and if you felt it was too generous, then it should not have been offered to me. It is also irrelevant for what the price of the current unit, other than to further prove my point that my unit will be "double-paid" (probably even tripled-paid for this month).
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January 2022 by Amir A.
Absolutely horrible experience. I reserved a 10×15 unit on line yesterday early afternoon and drove 1 hour and 25 minutes to get to storage facility at 5:25pm just to be told that they don't have the unit and they can't find my reservation. I had print out from computer that clearly showed a 10×15 reserved under my name. This is the most unorganized and miss managed storage facility that I have ever seen and I had used public storage, extraspace storage and number of independent storages and never seen a guaranteed reservation not be honored. Stay a way from this facility at all costs.. use public storage or extra space storage and you will be 100 times happier.
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November 2021 by MELISSA MOORE
Initial set up on line was easy. We get there to get the gate code and the sign says we will be back at 12:45, so as we're waiting a guy comes and changes it to 2:00. ( We waited for over 2 hours) there is no way he didn't see us sitting there. We are very busy and this put us way behind. It cost us an additional 2 days of rent on the trailer. In the meantime I'm calling the corporate office (for an hour and a half) and never got anyone, the receptionist never answered, only a message that she is on the other line.
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July 2021 by Terri Carlson
They are the most reasonable storage space in Costa Mesa. I called several, this was by far and away the best price, especially if it is short-term, less than a month. The girls in the office were extremely helpful and new what they were doing.
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July 2021 by Kris M.
I was so angry this company continually raises their prices. You have to constantly call to ask why the steep price adjustment. Does not matter if you have always paid on time and been a long term tenant. My price adjustment was $40 more a month. Don't waste your time here they will offer you a good move in then constantly raise their prices.
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June 2021 by Shane Thompson
The Staff is friendly, kind and efficient.The facility is located with easy access.
