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August 2023 by Teresa D.
I'm not one to leave reviews but this place has such shady business practices I just had to leave one. Now that I'm here I definitely should have read the reviews first before leaving my purse with them!I brought in a pink purse that was slightly dirty as I was unfamiliar with cleaning purses and didn't want to mess it up on my own. I took it to them to clean it and the owner told me it might be hard to clean which I understood and wasn't expecting perfection I just wanted him to do the best he could. To my surprise when I got the purse back like 3 weeks later it was completely ruined. I didn't mind waiting for it as the owner told me he had to send it out for it to be cleaned and wait for it to be sent back and I was in no particular rush. Sadly my purse came back completely RUINED. It came back extremely discolored, dry, and covered in scratches. Unfortunately I paid the other half for the cleaning fee (the first half was paid when I dropped off the purse) before looking at the purse because I didn't expect it to be ruined. I looked at the purse in the parking lot before driving off and went back in minutes later because the purse looked completely horrible with scratches all over it and discolored. The owner was giving me a hard time about it and kind of blaming me for it since "he told me it was going to be hard to clean" but ended up taking the purse back to send it back and be fixed. Two weeks later I got my purse back this time with less scratches yet still discolored and dry regardless of the ticket noting discoloration. When I got my purse back I talked to the owner again telling him how my purse didn't look right which I guess he didn't like. This time he still blamed me for it because "he told me it was going to be hard to clean" and basically refused to do anything about it but me sending back the purse had nothing to do with it still being dirty the issue I had with it was the discoloration, dryness, scratches all over, and green around the gold lettering in the front of the bag. He was acting like I brought the purse in extremely dirty and almost black and it was so impossible to clean. It honestly was dirty a little bit hence why I took it to the dry cleaner in the first place but not anything extreme. Other places I took it to did a test area and declined taking it in as they weren't familiar with that kind of purse which is fair. I wrongfully assumed this place would do something similar! I would have much rather preferred they sent it back to me in the same state I brought it in rather than completely ruining it. My step dad also tried calling him to discuss the situation after I had my purse sent back the second time and it was still ruined because maybe I wasn't explaining myself well or my frustrations weren't super clear, and the owner refused to speak to him. He told my step dad that it had nothing to do with him and he didn't need to explain himself to anyone. I'm not extremely upset about the $50 purse cleaning fee as it isn't very much money nor am I extremely upset about my purse being ruined even though I have every right to be. The thing that upsets me the most is the lack of professionalism, integrity and unwillingness to do anything to make the situation right. How in any way shape or form is it my fault as a customer for my purse being ruined after taking it to "professionals." I can't really speak for how they care for clothing but if you go here, I don't recommend dropping your bag off here definitely take it somewhere else. I attached photos of it before when it was new and after the second time it was sent back to me. The purse was relatively new so the before and after aren't far apart. I wish I took a picture of how it looked right before I took it in but it wasn't that dirty so I didn't think I was going to end up with this whole ordeal.
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July 2023 by Jeffrey L.
The nicest people who offer professional service. Their work never disappoints me. And, the clothes are always ready when they say they will be.
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March 2023 by Sav H.
They lost my cardigan, tried to deny it and did nothing about it. Tried to first tell me I didn't send in my cardigan, but once I said I had proof I did then they changed their response to they gave it back to me. now i am out the cardigan and I paid to get it cleaned with no refund.
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May 2022 by David H.
I had a rush a a few items for my son in from out of town. They turned it around the same day and did a great job!
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October 2021 by M Scott
Poor business dealings.BAIT AND SWITCH. WILL NEVER RETURN THERE.Owner quoted $3 per shirt. At pick up charged me $17.25. Said because my shirtS were hand pressed.then played stupid when I called him on his bad business practice. If it's a mistake you live up to your word! No accountability
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July 2021 by Jongoh K.
Ppl are great and the service quality is exellent!! I fianlly found the best one. And the price is also reasonable too
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October 2020 by Samira B.
So I took this to court and they LOST!! Judge ordered them to pay me for my shirt plus an additional amount for my frustration and time. Oh the courts know how these dry cleaners are! So shady!
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October 2020 by Wendy G.
I love this dry cleaners! Best one in town. They take care of there customers as if their family!!! SUPPORT SMALL BUSINESS
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June 2020 by Michael Huntley
They are always so friendly and spend time with each customer explaining what is best for the garment.
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March 2020 by Eric A.
I drive from CDM where there's a dry cleaner on every corner. This place is the best- the prices are fair and the employees are so hospitable
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September 2019 by Ariel V.
I've been going to Crown Cleaners for years and I'm finally fed up enough to give this place one star. First of all, this dry cleaners is expensive for a mediocre job. Maybe it's the area it's in, but for the price and trouble I've gotten, I realized I need to take my business elsewhere. One time, they removed a hem on a dress they dry cleaned for me. I called, told them the problem, and they told me to bring the dress back in and that they would re-hem it for free. When I went to pick the dress back up, they tried to charge me for the hem, and when I told the associate who was working that I was told it would be free, he told me I was wrong and asked who I spoke to... I had to tell him it was him. There's only a few people who work there, and we all know each other's faces. Come on! He gave me grief about it, but didn't end up charging me in the end. Another time, I forgot my dry cleaning slip in the car and my bill was $30. I knew that wasn't right, went back to my car, and found the receipt. I brought it back in, showing them the price was $12, and they refused to honor the price on the original slip. That's not right at all. Since the last review, they have charged me multiple times for a pet hair removal fee, and they've charged me multiple times to dry clean the belt that comes with the dress. That's honestly ridiculous. Don't waste your time or your money, find somewhere else!
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August 2019 by Sarah B.
This place is awful! I took my boyfriends shirts in to be dry cleaned and they gave me a receipt of coat. I paid before leaving so that pick up would be faster. When I returned to pick up my garments they told me I owed more money?!?! WHAT?!?!? I had been bringing in his shirts here for a few months. When I inquired what I owed more money they told me it cost more to do the cleaning than they had told me. I spoke with the owner and he acknowledged that it was their mistake but I still had to pay for it. Unbelievable, you make a mistake and the customer is responsible. NOPE. I refuse to return to this establishment and I am telling everyone I know what poor business practice this place has.
