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February 2024 by Debbie K
Visited Diptyque for the first time here whileI was visiting from out of state and had the pleasure of meeting Jane who was an absolute angel! She helped me to select five fragrances that were all uniquely different and refreshing. I’m a fan of this brand now and I’m super happy with my purchase!
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January 2024 by E. C.
Cool place and live their candles.I just found out that they sell perfumes here. Will have to check them out!
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December 2023 by Debbie Yen
I visited Diptyque after being introduced to the brand by my friend who gifted me their shower oil Do Son scent. I fell in love with the scent and wanted the perfume. Saw online that they sold a duo perfume & hair mist set and quickly purchased it and chose to have myself pick it up. For some reason the order to the store didn’t go through & was cancelled. Wasn’t too much of a big deal for me so I just ended up going to the store to just purchase it directly there.When I turned the corner I could spot the Diptyque store right away. Their window display had what looked like rows and rows of warmly lit candles from floor to ceiling. The store exuded warmth, luxury, and alluring scents. Now I’ve had experiences in the past where sales associates have completely ignored me. Probably because I’m not dressed in designer clothing nor look that glammed up. Whatever the case may be, I’m always a little apprehensive about walking into expensive/luxury stores. And I’ll admit, the past Yelp reviews I read about this Diptyque’s location, specifically their customer service, had me a tad bit worried. Fortunately, as soon as I stepped in I was immediately & warmly greeted by Tina. She asked if there was anything I was looking for. Told her exactly what I was there for and she helped locate the item and put it aside for me. Since I was in the store, I couldn’t help but wander and peruse through all their displayed items. Tina was happy to introduce me to all their different fragrances and asked what scents I’m usually into. At no time did I ever feel Tina was rushing me. She was more than happy to answer any questions I had. There was even a moment where new customers entered the store and I couldn’t help but feel like I was taking too much of Tina’s time. Tina let me take as much time and space to explore the store. After tending to other customers, Tina made sure to check in on me and let me know to take my time. Granted, the store itself isn’t that big, but for some reason I lost track of time and spent who knows how long there. By the end of my exploration of the store I ended up with a holiday limited edition candles w/ carousel set for my friend (the same friend who introduced me to Diptyque) along with the set I originally came in for, and an amazing friend, yes, Tina from Diptyque and I are friends now. She is truly an amazing individual. I don’t know why (probably because Tina was so easy to talk to), but during our convo I felt inclined to share with Tina that my mom unexpectedly passed away last December and how her kindness meant a lot to me during this time, especially the holidays. I couldn’t help but tear up a little. Tina gently asked if it’d be okay for her to give me a hug. I nodded yes and she gave me a heartfelt hug and shared with me how she lost her father not too long ago.When she rang my items up she included a travel size Do Son spray and a mini Baies scented candle. Right before I was about to step out the store, Tina tells me to light the candle in remembrance of my mom.Thank you Tina. Thank you for your kindness. I truly appreciate it more than you’ll ever know. Diptyque is lucky to have you.
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November 2023 by Niyati
I am in NYC but wanted a specific limited edition fragrance that was only in stock at this store. I was immediately put in touch with an employee (thanks Rogelio!) who made the process of paying online and shipping very smooth. The fragrance arrived very quickly, packaged well and even gift wrapped. Really appreciate the amazing service even when I was not physically present at the store.
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September 2023 by Ali
Had a very pleasant experience shopping here. The store associate was very kind, professional, and let me know that because it was my birthday month I am able to receive a free gift and made the overall shopping experience very calming and pleasant.
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July 2023 by Jason Sims
Jane was very helpful!
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June 2023 by Diep Phan
I shopped here three times and I can say that they have the best customer service ever. My favorite sales is TDang. She is so professional and friendly. Definitely my favorite store right now. I am really happy about my purchases.
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March 2023 by Serena
I came here to purchase the perfume on February and tried to pick up my diptyque birthday gift -(full size candle) and the lady told me to wait for the birthday email and come to pick up, but if I didn’t get the email I can still come in to pick up in this month for my birthday gift. So I came today and I was told I need to make another purchase to get the small size candle because the purchase I made in February was not the same month as my birthday month. It’s the same lady that told me just come in to pick up last time but never told me about the same month purchase policy. I came all the way from Pasadena for this just for nothing. Super disappointed.
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January 2023 by Mina M.
I highly recommend visiting Diptyque in store. The store is clean, warm and welcoming. The manager who works there is super sweet and really took her time and helped me pick the right scent for my gift. The service is top notch.
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January 2023 by Younhee Choi
The older lady who just started working here is VERY unprofessional and does not know how to treat the customers. You need to reevaluate your customer’s needs.
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November 2022 by yueyao Zhang
Been there twice to get gift for my friends. Not gonna happen a third one :) How could any store hire such unprofessional and rude people as their sales? I see other comments complaining about this issue too, feel sorry for others who have and will be experiencing this.
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July 2022 by Tasnim G.
I really recommend this location. The salesperson was really helpful and patient in helping me find my favorite scents. She gave me samples to take home as well.
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May 2022 by Elisa G.
I love this perfume store and first discovered it at Grand Central Station in 2018 and now they are at SCP. Everything smells delicious and I highly recommend everyone to splurge and buy a bottle of the fragrance I took a photo of! It's very citrusy!!
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April 2022 by James Elswick
Very friendly and attentive staff and knowledgeable about the products from the brand
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March 2022 by Maral P.
I've always walked by but never actually walked in. I got a heavenly whiff today so finally decided to quickly browse. Vani greeted me and gave me a breakdown of the fragrances since it was my first time. She made me feel so comfortable and welcome. Never once did I feel any pressure. Honestly everything in the store smelled SO good but I wasn't ready to buy just yet. Vani was kind enough to offer me some samples to take home along with her info on her stores card. So excited to test them out and see which works best for me. Will def be back to shop!