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January 2024 by Linda
John Juarez was my first contact at Extra Storage on Bristol St in Costa Mesa. He was very good and patient with all my wants and needs! I had a unit on hold and he thought it would be a good idea to look at a larger unit, just in case! He was right and I switched to the larger unit with no problems at all! The movers even agreed!!Thank you John, you made a very stressful task for me not so stressful!!!
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December 2023 by Mimi Vong
Great storage unit facility. Easy to get into, not super busy at all, and all the employees are so nice. I've worked with John from the very beginning and he's been the best! He was patient with helping me choose a unit, held my storage unit for a while, extended the hold when I had to push back my move date, and has been super helpful since then if I had any questions. 10/10, would definitely recommend.
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December 2023 by Géraldine Strub
John has truly delivered outstanding customer service in the realm of storage solutions. His prompt assistance, clear communication on terms, and willingness to address my specific needs have made my storage experience exceptionally smooth and satisfying.
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September 2023 by Julie McComb
Extra Storage Newport Mesa provides and maintains a clean and safe storage facility as well as offers competitive pricing. John in particular made extending the rental of my storage unit a seamless process, and I really appreciated it!
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June 2023 by savanah Medina
Led on by employment.Unorganized and unprofessional. I expected more from a business that profits millions an with such a high occupancy level. I did my due diligence looking into apartments w/o pay on my days off. Kept up with the District Manager Rooney on my finds just to be left on the hook an/or replaced with just a regular manager (non-resident). I went to 2 interviews, 1 with the district manager and another with DM Rooney, Owner Scott & HR Dimitra they so went as far as to call my references and show up to my place of work to see how I operate and take pictures. This went on for 2 months leading me on until I finally gave up and they went another route (easier route) to hire a non resident. No call, no apology, nothing. Time wasted I let other opportunities go because I trusted this business here at Newport Mesa.Rule #1 never do a business a favor w/o it being in writing.Unprofessional Rooney & Scott more like shame on you if I'm being honest very upsetting to say the least.Savanah Medina.
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April 2023 by Rhe Wilburn
Johnny was not only informative but made our whole experience of finding the right storage unit so much easier & personable. I’ve been suggesting this place since I found it!
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April 2023 by jino yu
been there more than 10yrs.great experiencegive all the credit to mr John ( helped me tremendously)thanks icannot say enoughthanks and thanks
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February 2023 by Tim Snow
Nice place, clean, safe, front desk folks always helpful. A bit more expensive than some of the competitors but it is easy to get to and if you do them right and be a good customer they will treat you right. Hard to ask for more than that.
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November 2022 by Sri
Great storage facility, nice and clean, never ran into any problems during my time storing here. The customer service is great too, John at the front desk was very helpful. Would definitely recommend to anyone looking for a storage space!
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November 2022 by Srikar Voot
Great storage facility, nice and clean, never ran into any problems during my time storing here. The customer service is great too, John at the front desk was very helpful. Would definitely recommend to anyone looking for a storage space!
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October 2022 by Teri L.
I got a storage unit today from John. He was extremely helpful and a pleasure to work with. The place is clean and easy to access.
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July 2022 by Steven
Best storage facility I have used in the OC area! The place is always clean when I go to store and pick up my items. The team is very friendly each time I am there. 10/10 would recommend!
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June 2022 by Kjell Maack
There regular prices are a little high but have a special that makes them more then decent the staff is very unique but know what they are doing and are very helpful. I would definitely recommend this storage place
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April 2022 by Lindsey Z.
I needed a last minute unit and Rachel was the biggest help! She got me set up quickly, was so kind, and made sure the process was simple and smooth. The whole front office has a great vibe - it felt like I was dropping things off at a friends place! Rachel personally walked me around the property as she explained the basics, and took extra time to help me set up and answer any questions I had. 10/10! The facility is spacious, clean, and organized well. Plenty of carts, products inside you may need, and room to utilize your unit without being affected by anyone else who might be there at the same time.
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April 2022 by Steven T.
I have been using this storage facility for a year and a half now. The basement unit I rent is very easy to access with the carts they provide. It is nice, secure and in a great location of OC!