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March 2024 by Savannah R.
I have been coming here for over 20 years and absolutely love this business. The owner has taken such good care of my items and always fixes my favorite pair of shoes, heels, boots, sneakers, you name it I've brought it here and or repairs all my favorite belts. I would highly recommend this place and they have such amazing prices that you won't get anywhere else!!
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February 2024 by T D.
*** I went to James shoe repair in Irvine & it took less than 2 days. My shoes were at Family shoe repair for 6 weeks untouched.
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January 2024 by Sid V.
andy is the owner he does great work at a really good pric.hes been serving costa mesa/newport beach for a very long time. he is trusted and very skilled. one of the last remaining shoe repairmen in our community. support local small businesses.
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January 2024 by Gabriel R.
Great customer service amazing work highly recommend! I've been coming here for a couple years now and they have always given me top quality service !
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January 2024 by Nallely O.
Took my shoes and they look great. Andy has been doing my family's repairs for years.
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January 2024 by Christine H.
I went to this place many years ago, and the work on my shoes was good. However, I took a pair of men's shoes in last week to be cleaned up and polished. I was told that it would be done last Saturday. I picked them up the next Monday. When I got there, the gentleman said he just had to finish them. He went in the back, and I could hear the polishing machine. He gave them to me after 15 minutes or so, but they looked like nothing had been done. I took them home and my husband said the tongue hadn't even been touched. I paid $25. I am writing this because I didn't feel I could go back and complain. The owner is very old. The shop is cluttered with old, broken shoes and purses, and decades of paraphernalia. When I saw the place initially, I tried to back out, but then felt that I couldn't, because he insisted that he could do the work. The whole experience made me sad, and I wasted $25.
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January 2024 by Val K.
This is a family owed business that really takes pride in the quality of their work and customer satisfaction. They are incredibly nice people and work extremely hard to provide quality service and develop relationships with the local community. This poor family really struggled through the pandemic. Please support them!!!
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December 2023 by Roxanne R.
OK so I finally got my shoes back last week, the man was very apologetic but I feel he could have been more upfront and said it was going to take over 2.5 months to get my shoes repaired. The work is good on one of the shoes but OK on the other, Seems like he really needs help running his biz. The take away is if its an easy repair and you're not in any hurry, then by all means come here, if its complicated and the shoes are expensive,..then think twice.
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December 2023 by Lian B.
This place is great, there's a wonderful man who takes care of your shoes (fixed a zipper on my favorite pair of boots). You will leave with several hand made good luck charms, a smile on your face and shoes just like new. I'm all about family owned and small businesses.
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October 2023 by Blake V.
I have used this place several times, and always received great results. Andy is such a good guy, and always willing to go above and beyond to do whatever is needed to make it right. He repaired luggage, a belt and shoes. All great work.
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August 2023 by Young H.
This gentleman is an old world craftsman of the highest order. The work that he's performed on a series of boots for me is just jaw-dropping! These are very specialized boots for stage use (I'm an entertainer), and there's just no other cobbler that could or would do what I ask him to do. I must say that I am continually surprised at how fine his work is every time I go to pick them up!
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August 2023 by Bruce B.
Dyed my wife's shoes perfectly and replaced heals. Great service! Nice to support a family business with a true craftsman. Pride in his work and a loyal following! We will be back!
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August 2023 by Forrest W.
This is the best place! Have tried other places which are higher in price with at best the same results. This is an owner run shop, and the owner is experienced with all kinds of leather repairs. I drive past several other shoe repair places to come here. The owner is honest and straightforward. Really great to have a local shoe repair shop that cares about the quality of their repairs!
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July 2023 by Annette j.
Owner is wonderful, friendly and does a great job. I've been coming for years. Have tried some other places in between and never the same. Quality work and just a sweet honest man.
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June 2023 by Amanda S.
Andy is amazing! He is so kind and does top tier work at a reasonable price. Family shoe is truly a local business that cares about their customers and satisfaction.
