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November 2023 by Tim K.
I went to the managers and they told me that it's clearly posted that the car wash clearly states if your car stops for any reason they will keep pushing cars into yours and it does not! I have clear video evidence of this and my Tesla did go into park because I took my seat belt off and in order to get it into neutral or drive I had to hit my breaks! Before I could get it moving a car was pushed into the back of my then only week old new car! It was to be my first car wash! I went to management they took pictures and then because I tapped my breaks after my car went into park they took zero responsibility for protecting my asset by making the car wash stop until my car is moving forward! They were so rude and adversarial and they play a game where they say oh we are sorry here contact us! They do "Nothing" to remedy it and in fact have modeled the it's your fault policy! The manager was Rude and sarcastic and his DM was literally a chip off the old block! I also go to H2go on beach and their car was stops if a car stops for any reason! Fast5 does not really care about your cars safety but will be happy to take your money! They even have a no refund policy! Do the math, this company is toxic to the core and my advice is please choose another car wash company the culture here is Anti customer service and selfish I hope truly they go out of business because they are unwilling to do the right thing or adjust there policies to be more customer friendly! I have additional video as well but I couldn't post it on here because they do do video
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November 2023 by Prophet Tim
Today at 8:00am I brought my car to this wash. Purchased a $40 platinum membership and mid way through my car got stuck, instead of the car wash stopping to protect my car it pushed a car into the bumper! I went back once I realized there was damage and they blamed me for my car being moved into park! They were rude and completely unprofessional! I will never so much as do business with organized criminals! They push cars through and blame you if damage is done rather than taking ownership and safeguarding clients! Whether my car was moved into park or not the car wash should stop and protect a car if this happens! They are responsible so me but created a system by which they look like they care and then shift the blame to me. Another man I met this afternoon named Dale who was involved in a 3 car jam same day today stated they were blaming him for turning the wheel off the track! This place is horrible and they created a process whereby they blame the customer knowing it doesn't stop when issues arise it just keeps pushing cars through! I just got this car a week ago and this was the first car wash and my experience was hell on earth!Below the person said to contact the store manager I did that he mocked me and shifted the blame to me. The district manager did the very same thing! Your policy is to not honor your customer I will never do business with you! I am going to write the oc register and go out of my way to help you experience enough pain to change your horrible policy and absolutely abominable customer service!
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November 2023 by Stuart Palley
Solid quality wash at a fair price, downside is this location is almost always quite crowded and wait times can be extended in addition to lack of stalls available for vacuuming. Go early in day or later in evening.
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October 2023 by Bekzat Akhmezhanova
Fast5Xpress Car Wash in Costa Mesa provides an efficient and high-quality car wash experience. Their fast and automated system ensures a quick turnaround time without compromising on cleanliness. The staff is friendly and the prices are reasonable, making it a great option for those looking for a convenient car wash solution. They are always busy.
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October 2023 by Ananda Guedes
Love coming here to wash my car!! They are very friendly and makes the wash easy. They have everything you need to have your car like a new.Services: Polishing
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October 2023 by Celeste O.
Inexpensive quick carwash! Paid $14 for the Gold wash and had great customer service. Cheapest wash is $8 and very satisfactory too. Have fun with your car, Yelpers!
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October 2023 by Jeranie C.
Great service and friendly staff!! Will be back for sureQuick and easy as well with no problems. Close to beach and food areas to eat
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October 2023 by Amanda Alper
My son LOVES this place! It’s really fun to go through the car wash. Five stars!
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October 2023 by Alondra B.
Anything for a free micro towel, quick and easy service provided when you're on the go!
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October 2023 by Sana Shah
This car wash is fast, efficient, and e overall extremely convenient. The service is great, and they have all the tools you need to clean your car effectively! Ab was very helpful in advising me on which service to go with for my needs. This car wash needs more employees like him!Services: Vacuuming
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October 2023 by Nurbek Kabizhan
Fast5Xpress Car Wash is an excellent choice for a quick and efficient car wash. The service is fast, the prices are reasonable, and the staff is friendly. The automated system ensures a thorough clean, leaving your car looking shiny and spotless. Highly recommended for a convenient car wash experience.
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October 2023 by Maddie Zaldo
Fast Five is my favorite car wash! The employees are always so nice. The car wash itself is top tier. Prices are good and it’s always clean around The vacuuming area.Service: Vacuuming
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October 2023 by Heart L.
Great customer service with an exceptional washing service. Whole process was fast and efficient. Would recommend!
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October 2023 by Cristian H.
Amazing car washing company. so easy and convenient! look forward to good quality washes everyday! great value too!
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October 2023 by Hanadi A.
Iam glad i live very close to fast5xpress I should inroll monthlyGreat ..place free vacuum Free wipe..
