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January 2024 by J
Don’t bother with this place. Customer service is truly lacking.I got my car fixed here it was a slow process and was not fixed properly so I had to come back and wait again while they fixed their mistakes. I got a full tank of gas coupon from the company as a courtesy for the inconvenience. Today when I was trying to redeem it, I was told the company has been bought and they will not honor it now. They offered me a car wash instead. They don’t do good work the first time or fulfill their promises.
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January 2024 by Kent Martin Macatangay
Overall experience was excellent. And of course, the fix/repair that was performed on our CRV was perfect.The initial assessment was quick but thorough, explained what's to be done and possible options that i can go through.On the actual repair, they were pretty spot on the estimated time when i dropped off the car and got status updates (albeit from automated system) on the progress.Pick up was great once the repair was done. I've got a call to schedule and the car was ready clean as promised.Wish i got more details on the status updates. And had I known that they've got partnership with Enterprise - on-site pick up/drop off. I would have rented with them.
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January 2024 by Dan Carlton
this place is the best! they fought my insurance company to get me way more than I expected after the insurance quote. ask for Jennifer and Dave!
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January 2024 by Doreen Reed
Professional, courteous, friendly and expedient. This place really takes care of your car and you! They give you a piece of mind by getting your rental car for you and giving you twice weekly updates on your vehicle. I am more than happy with the job they did on my car! They even washed my car!Jennifer and Armando were fantastic!I highly recommend this shop!Thank you very much Fix Auto, Costa Mesa!
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January 2024 by Nida Hoshimi
Such a fantastic, easy and professional process. Would never go anywhere else for repairs. Both Jennifer and Dave went above and beyond…. Even got my car back early!Great experience…great people.
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December 2023 by Deserie Cruz
I’m so pleased with Fix Auto Body Shop.Fast and quality work with the team there. Jennifer and Armando were so helpful. They really work with any situation I was in. I will definitely be back here if I have any issues with body work with my car. Check out the Before and After Pictures. TOP NOTCH work.
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November 2023 by Lynn Aaron
Allison and Jennifer very helpful and always called me back when I had a question. Allison kept me posted weekly on the progress and repairs to my car. My car looks beautiful. Will always come back to Fix It Auto.Services: Painting
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November 2023 by Alfonso S.
The quality of service is good, but the communication is very poor. Having to call in every week for status update on a wheel that was curbed and on going for months. The quality of repair is good it's just the communication between the manager, not receiving a call back and staying out of the loop. If you drop off your car be aware of the condition it comes back in.
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November 2023 by David Jack
My experience with fix was great. They responded to my phone calls quickly and answered all my questions. The work done was excellent. Jennifer, who runs the office, was fantastic.Service: Body & Trim
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November 2023 by Michelle Ramirez
Great work. I got rear ended and they messed up my bumper and trunk but fix auto made it brand new again. Can’t even tell it had body work done. They called twice a week every week to give me an update and my car was done exactly when they said it would be. Definitely recommend.
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October 2023 by Johanna Ochoa
Fast and smooth process got my car on schedule! Employees are professional, friendly great communication. they did a great job on the bodywork and paint my car looks amazing. Super satisfied.Services: Painting
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October 2023 by Fabian F
They are nice, but they are taking their sweet time. I left my car over a week ago for a simple bumper fix, and I only got 1 update from some guy that told me they are "programming" my car and it should be done quickly.Days go by and nothing... I view my car on my phone, and can see my car parked in the same spot for days!!Now I am getting alerts on my phone about engine problems!!!If it is too complicated to fix, they should let me take my car to another mechanic who can get the job done.Service: Body & Trim
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October 2023 by Desiree R
My experience with Fix Auto was an A+. They kept me up-to-date on repairs and even met me on a Saturday morning to deliver my car. It looks good as new. Thank you!
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September 2023 by Tilden777
Shop is easy to work with and has great communication. (This in not typical with a lot of shops.) Their customer service is great. Their high ratings are deserved.Services: Painting
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September 2023 by Carolyn Zainer
I was really impressed with the entire team. So professional and very nice! They provided great follow up and communication as to where they were in the process of part delivery to where they were with the work effort. They surprised me with the quick turnaround, given the damage to my vehicle. I would highly recommend this organization!Services: Painting
