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December 2023 by Shara C.
This is my go to forever 21 at south coast plaza. The service is good considering its fast fashion. This location is now two stories with men's on the top floor and women's underneath. They have yet to fix the very loud rickety escalator inside. there is a pretty wide selection in my opinion. I do think I have been to better and worse locations. Mostly pretty clean on the shopping floor but beware of strange sticky hangers! That was pretty gross I must say!
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November 2023 by Beddie J.
I live quite far away and the lady in the front forgot to remove this from my purchase. I didn't realize until I get home, this is very inconvenient. Not to mention there was only one register and she was rude.
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October 2023 by Ashley H.
Unhelpful attitudes is what your going to get at this location. Simple returns with a splash of sas, purchased a dress with what looks like a made up tag and wanted to return but was told at register by cashier Destiny that the item was clearance without a orange sticker. Called manger Sidney and she even stated that it was their fault that it was not marked but still not possible to return. Tried to accommodate and ask for store credit but both were unwilling to help.
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October 2023 by Michelle H.
I came to do a return and was told I could only exchange them because they were sale items. I spent about an hour looking for what I wanted, stood in line for 30 minutes, and was told by another employee that I could not exchange because it was a final sale. I told her that the person I spoke to before said I could exchange. She then proceeded to ask the first sales associate if she told me that I could exchange and she confirmed that she did. Still, she refused to honor the first sales associate's words and did not do the exchange. The exchange was not the issue. If I had been told I could not return my items, to begin with, I would not have spent an hour looking. It was unfortunate that my time was wasted and they did not have integrity in their service.*I came around 4pm- I did not get names but the first person I spoke to had curly hair.*I also wasn't told it was final sale when I bought the items.
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August 2023 by Northern Star
Great styles and quick check experience.
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August 2023 by Thiyada T.
Rude employees, you should lift up the service standards tbh. I always buy clothes here, but the service is terrible
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June 2023 by Nicole M
On sundays they actually open up at 11am and not 10am as stated on google. Here right now at 10:26 and everything is locked.
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May 2023 by A A.
Well, let me first start off by saying that before you decide to shop at this store, think to yourself if you would like to shop at a store with amazing customer service, or the worst customer service. If you picked amazing customer service, Forever 21 at South Coast is NOT for you. I am a former employee of Forever 21 South Coast, and I will NEVER want to work for this company again. Not only does the management suck, but their customer service is horrible.
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February 2023 by Courtney G.
The employee named natalee is very rude and mean, she will not help you! I asked for a different size garment and she gave me attitude... AVOID HER AT ALL COSTS!!
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January 2023 by Robert Mahe
First timer and fell in love with this store, did almost all my Xmas shopping here !! Staff was amazing, one stood out by name of Josie, so helpful and went the extra mile ?
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December 2022 by Thao N.
HUGE Forever 21. There's everything here from plus sizes to a whole accessories section to Hello Kitty collab clothings. Bought a really cute pink fluffy tulle skirt from here, easily one of my favorite skirt. Forever 21 may be fast fashion, but it amazes me how they are able to constantly keep up with current trends at an affordable pricing. I'm way past 21, thought it would be a place I'll eventually graduate from as I'm getting older, but the pricing still entice me to shop here. Tell me about your experience if you've been here or is going to after reading this review:)
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December 2022 by Chuck Wood
Customer service at this location was abysmal.Not a single sales associate could be found on the floor for assistance. Especially considering the holiday season and the mall's been particularly crowded, it was hard to believe there was absolutely nobody on the floor. There were sales associates many of the cash registers, but they were understaffed.Furthermore, The cash register clerk we did get had no idea how to process online discounts that forever 21 had sent us. They basically just threw up their hands and said it didn't work. We had insist they get a manager to resolve it, of course this caused another protracted wait, in addition to the already long line it took to get to the register.The location seemed to be way understaffed and the sales associates were not knowledgeable on their products or specials, nor do they care.This isn't start contrast to the forever 21 at the main place Mall in Santa Ana. The store was well-staffed at that location, the sales associates were helpful and were able to answer our questions. And despite being a slightly smaller location seem to have just as good a selection and way better displays.Considering what a bougie mall South Coast plaza is you would have thought that this would have been a flagship store.
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August 2022 by pineapple 123
Usually has a lot of good stuff in stock
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July 2022 by Michaelyn Bellamy
Young white gentleman in the front super passive aggressive and terrible attitude toward other employees and should be fired or demoted for sure. I feel sorry for the other employees who have to work with him
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July 2022 by Lex T.
Manager was not kind. Someone I spoke to told me I could exchange my item but when I got there she wouldn't let me due to it being over 30 days although I had my receipt. She was really rude in how she spoke to me.