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March 2025 by David Cho
I recently moved into a new home and needed assistance replacing the mailbox for our building. Hendy, Tori, and Joey from Genuine Property Management responded to my inquiry quickly and explained thoroughly what needed to be done. After reviewing the case with the HOA, I was delighted to see the new mailbox installed with help from GPM. Thank you again, Hendy, Tori, and Joey, for your prompt assistance
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March 2025 by Janet Antunez
Marcel and the team at Genuine Property Management are professional and efficient. Whether managing the property or handling maintenance, they are responsive and reliable. I highly recommend Genuine Property Management for their expertise and commitment to excellent service!
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February 2025 by Lauren Carlos
Alan was on time and very nice. He did a great job and cleaned up after himself. Explained everything he was doing and showed me at the end that it was completed. Myriam was great with checking in to make sure that the jobs were completed. Great team, great service.
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February 2025 by Melissa Ippolito
So I had a problem on the rental I'm currently renting. Not only did he respond quick he went above and beyond with what needed attention. Your attention to detail on this project was impressive. Thank you Alan H for your help. He's the person to call if you need anything done.
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February 2025 by Teacher Melisa
Excellent treatment and very good service. Without a doubt, the best in their field.
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February 2025 by Manuel Cruz
I recently called this office to inquire about renting, and I can't say enough good things about Miriam! From the moment I called, she was friendly, professional, and incredibly knowledgeable. I had many questions about the property, lease terms, and amenities, and she patiently answered them all without making me feel rushed.
What stood out the most was Miriam's willingness to go above and beyond to make sure I found the perfect apartment for my needs. He even followed up with me afterwards to make sure I had all the information I needed. It is rare to find someone so committed to providing excellent customer service.
When it was time to end my lease and move out, Miriam was just as helpful and supportive as she was when I moved out. He answered all my questions about the moving process and explained everything clearly. Miriam went above and beyond to make sure the transition was as smooth and stress-free as possible. Their professionalism and kindness made a potentially stressful process much easier.
Thanks to Miriam, my experience renting through this office, from start to finish, was exceptional. If you are considering moving here, ask to speak to Miriam, she is fantastic!
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February 2025 by Vanessa Hernandez
Great Maintenance Team. Their response time, specially on the weekends,is great! Alan H. called right after I submitted the request and was able to find a vendor to help. Great experience!
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February 2025 by Rachelle Riley
I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always quick to respond and good about getting a repair vendor out to my home within a few days.
Most recently I had an emergency repair request on NYE and the maintenance director, Javier, reached out to me immediately and let me know that he was reaching out to vendors to come fix the problem. With it being a holiday, most vendors were not open or available but he managed to find someone. The vendor ended up coming within a couple of hours! Thank you Javier for your prompt response and sense of urgency in getting my repair fixed! It really shows that you care about your tenants and making sure they are comfortable.
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February 2025 by Sean Wanigasekera
Carol was very helpful in aiding our search for our next home. She was always available to answer any questions via email, text, and phone call.
Would highly recommend.
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February 2025 by Juzzel Claud
Genuine Property Management were amazing, especially Joey :)
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February 2025 by Daphne Castorena
Genuine property has been great, Any issues that we have brought up to Alan has been quickly responded and solved.
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February 2025 by Rebecca Sanchez
Genuine property’s and Alan are quick to answer, friendly, and trustworthy. I always feel like we are in good hands, they are top notch.”
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February 2025 by Laura García
I liked the treatment of the staff who treated me very professionally.
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January 2025 by SR C.
I am sorry I got the wrong review for this company. By their response I have nothing else but 5 stars for they promptly take care their reputation. Much appreciated!
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January 2025 by Francisco Trejo
Myriam was very responsive with all my maintenance follow ups. GENUINE PROPERTY MANAGEMENT TRULY PROVIDES EXCELLENT SERVICE.
