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April 2024 by Jack Nielson
If I could leave ZERO STARS I would. These people are nothing but scammers! I had to dispute my charge with my credit card due to the FRAUD that this “business” does. I was told I would be charged $139. To my surprise the next day I check my credit card and I WAS CHARGED MORE THAN DOUBLE! When i spoke to the “manager” she offered no help and just told me “oops I know our website isn’t accurate but that’s corporates job to fix” I told her that does not give them the right to charge me whatever they want which was $333 instead of $139. She said she would talk to the owners and call me back. Of course no calls were returned so I disputed it as fraud with my credit card. Shame on you hand and stone! I have followed up with corporate so I will update with what they say.
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March 2024 by Alyssa Artunian
Claire is such a kind person with a Beautiful way of taking care of my skin. I really love her help. Highly recommend her :)
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February 2024 by Lauren Michael
Abby gave me the best massage today that I’ve had in years. She figured out where all my muscle tension was and completely eliminated it. I left feeling like I had been elevated to a higher state of being. Highly recommend!
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November 2023 by Michelle Linton
Such a wonderful experience with Kamille! She spent so much time examining my skin, giving suggestions and tips and a wonderful facial.I can’t wait to come again!
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May 2023 by Omar Meddeb
Good experience for my wife for mothers day, only i paid for what i thought was a 1 hour massage, with 2× 15min add ons of hand and foot , pluse a facial. I didnt realize that the hand and foot massage would just be incorporated to the 1 hr. Didn't really make sense but i guess I'll have to read the fine print better next time.........
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March 2023 by Janie Sanson
Absolutely have had some great massages & facials at Hand & Stone. The staff is professional & friendly, the spa is always clean, all of the massage therapists I have encountered have been good at listening to me tell them about my body and what I’m looking for and then getting to work and making all my knots & stress disappear. Not every therapist is the same but they are all GOOD!
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February 2023 by Sean Prusak
So many great massage therapist here. I've never had a bad massage here. I go at least once a month. Some of the young front desk gals could have a little better attitude. They seem a little snotty.
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January 2023 by Audrey Torrey
I got my first ever professional massage done by Jessica. I have to admit I was nervous I don't usually enjoy being touched as a general rule.But Jessica was very professional and made me feel very comfortable. She did an amazing job focusing on the right areas with no instruction.I will definitely make an effort to make this a part of my annual budget.Thank you Jessica!
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October 2022 by Louise A.
Be careful of this merchant. I have been requesting to cancel my membership since August. Twice I requested a cancellation form, since there is no way online to just cancel. Once I went into the Brick spa and requested cancellation. They actually told me it was completed, but I recieved another charge after that. I called corporate who advised me that I had to meet with a "cancellation" advisor. That call was scheduled for 11:15 this a.m. It is now 13:30 and no call. I have blocked them from charging in the future and asked my credit card company to dispute the transaction. I truly believe this is their way of continuing to get revenue. Just ignore the cancellation requests and keep charging. I'm wondering how many others have been a victim of this scam.
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October 2022 by Jessica P.
Awesome place! Great Therapist very clean and profesional spa. Live getting massages and facials
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October 2022 by Harry Joel
Kay was a phenomenal aesthetician who gave me the best facial I have ever had. Kudos to a wonderful experience and treatment!
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September 2022 by Meagan S.
Everyone is great. Very helpful. Love the managers ! The massage therapists are great and know how to hit the spots. Love their facials they do. 10/10 recommend !
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July 2022 by Andrew Devine
I used to go to the Hand and Stone in LA. No disrespect to them, but this location is the only one I will ever go to from now on. The kindest people and incredibly caring.
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July 2022 by Stacy D.
If I could give this place a negative star I would. I came here with my friend who has a membership and she decided to treat me to a massage. What should have been a very pleasant experience turned into a NIGHTMARE with my bank. I used my debit card to put tip on the services only to realize 3 months later they had SAVED my card onto her account and started charging my account for service I never received. Then they had the audacity to tell me they couldnt fix my problem and that I should solve it with my bank or with my friend. WTF? What if we werent friends anymore? What if we had a falling out or better yet what if that was a stranger? So I decided if they didn't want to call me back or let me speak to manager which I asked for and waited all day for then I'd go to my bank. Unfortunately because it's as good as cash transaction and they told my bank they had receipts for services rendered the bank took their side. Now I have to escalate this higher to management. Umm those receipts arent signed by me! They aren't under my account! I'm still stuck to this day 5 months later dealing with this utter b******* that they fraudualently created. BEWARE of them sneakily stealing your bank or credit card numbers!
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July 2022 by Leticia Lopez
Had various bad experiences at this location , but I put up with it because I had a membership contract. In two different occasions got to my appointment only to find all staff outside waiting for the receptionist to open. Waited about 30 minutes each time. I would arrive to appointments and would have to wait about 10 minutes to check in because the receptionist would be talking and talking to her friends. When you become a member they give you coupons for complimentary extra services. I would turn in my coupon at beginning of service and I still got charged full price and found out about it when I checked my bank statements. Prices were raised and I got NO notice via a call, email, letter, etc. I left many messages for manager to call me and manager never called me back.?
