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October 2023 by Lessons in Life
BUYER BEWARE!!!It was 92 Degrees my Unit! Jordan the black Manager harassed me my first week and I was told I was not allowed to sit in my unit for 15 minutes a day! I left and they never refunded my money!
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October 2023 by Diane Grams
Betsy made our experience easy, and showed incredible kindness and professionalism throughout our exchange.
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August 2023 by Michelle S.
So pissed off! This placed closed earlier than posted online !!!!! I came here with a load and was here before 6:30 closing time (which is way too early???) for a storage place to close you should always have access to your belongings!!!! My code would not work even before the time posted to close!
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August 2023 by Tina Blanco
Easy registration and great customer service.
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June 2023 by Julia V.
I had a most delightful experience with Jordan & Betsy at InStorage on Newport Blvd in Costa Mesa.
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May 2023 by Julia van Hees
Upon entering the office there is a pleasant vibe, very clean ! Both Jordan & Betsy have been friendly, helpful, thorough, and accommodating !!Units (I have 2) were clean & ready for move in.
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May 2023 by Laura Lee Motis
Very Clean! Good security measures. Open early! Customer service…A+++
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January 2023 by Leslie LeBrun
I had a very good customer service experience with Deziree today- there was a little mix-up regarding my account and she quickly got to the bottom of it and fixed the issue. I really appreciate her professionalism and pleasant demeanor- she’s definitely a credit to the company.
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January 2023 by Lyn Mann
I had a very easy time getting the storage unit all set up before moving in. The manager, Betty, was very pleasant and made it easy
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January 2023 by Kim S.
Absolutely the worst storage company ever. The staff is so awful. They do not protect there clients. The staff is rude and get lie. My storage unit was broken into and I am certain it was an inside job. They have continued to lie And I filed a police report for the theft of my unit. They are so rude and disrespectful. Never Ever use this company. They are horrible
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November 2022 by joleen sanders
InStorage is the best when It comes to storage. I was given a tour of the faculty, and told them what size I needed. Within 19 minutes I secured my storage unit and was able to bring my ‘can’t live withouts’ to their new home. Jordan is very knowledgeable about his faculty. I signed the paperwork and that was it. I highly recommend INSTORAGE to everyone!!
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November 2022 by Layla
Worst experience of my entire life. The man who answered the phone told me that if I didn’t make it by 5 I couldn’t go. I proceeded To tell him that I probably wouldn’t be able to make it. Even though online all the information was concurrent. He said “guess I’ll give you a refund” and hung up on. I tried to call several times and your so called employee disconnected the line and never answered. I’ll be calling corporate and making sure this rep or whatever clown you hired will be held accountable. Absolutely disgusting
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November 2022 by Robert Caperelli
I relocated to Instorage due to a personality conflict at my previous location. I m very pleased with the customer service and the options available . These people are good
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October 2022 by Elizabeth Vitale
Staff was very patient in showing me the same storage 3 times. I wanted to measure to be sure my storage need was right. I was greeted well, paperwork was done efficient.
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August 2022 by Annie M.
Thank you, Jordan, for all your help as I weather through the occasional hiccups of our storage unit. You are always very professional and accommodating. Thank you for always having a calming approach to my questions and concerns. Good customer service is hard to come by these days. You, however, deliver great customer service with compassion as you maintain company policies. As a business owner, I recognize you as a rare gem in today's business landscape. I appreciate your kindness. Thank you again!
