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January 2024 by Rod L
Very knowledgeable staff, informative and helpful. Understood what I wanted and showed me several chairs that were exactly matched my needs, explained the differences among them and the advantages of each. The entire process was efficient and enjoyable. Perfect place to come and replace my almost 40-year-old Lady-Z-Boy recliner!
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December 2023 by Tom Destefano
When my soft comfortable recliner I had owned for 20 years wore out, I was told they don't make 'em like that anymore, so I replaced it with a new electric recliner that I never liked. Then I discovered they actually do make 'em like that at LA-Z-BOY.Last week, I bought a Joel swivel rocking recliner at the Costa Mesa store from John Gannon, and it just delivered yesterday, so I had my maiden voyage on it last night. It was like a dream! With four different positions on the footrest and an independently moving back rest, I was perfectly comfortable all evening.From the moment I walked into the store and met John, he listened intently to my needs, and he immediately directed me to the precise chair I had only hoped existed. John was extremely knowledgeable of the entire LA-Z-BOY line, and he was also quite personable, so the time I spent at the store was efficient as well as pleasurable.If you're looking for any kind of furniture or home decor, I would highly recommend that you visit LA-Z-BOY in Costa Mesa and ask for John Gannon.
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December 2023 by Adrineh Audry Zarokian
Excellent customer service, both in-store and over the phone. I went to the Costa Mesa location several months ago, to ask about furniture I had seen online. Even though they did not carry the exact piece of furniture I was looking for, they had furniture from the same brand (Kincaid). I liked the quality, so I recently placed an order over the phone. Very quick and easy process. They even price matched! Thank you Caitlin M!
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December 2023 by Shari Ung
We had the best experience, no high pressure and our sales rep Caitlyn was the sweetest young lady ever, made our purchase super easy and fun! (We share bearded dragon babies in common, who would have thought!) I would highly recommend this location and Caitlyn!
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December 2023 by Jordan P.
Amazing service from JP! He was very friendly and helped us select our new Reed rocking recliner. Delivery was great also! Manuel and Albert were excellent and came to setup the new chair to our desired setting. Manuel taught me how to adjust the tension in the future as well. Very pleased with my new recliner!!!
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November 2023 by William pierle
Our sales lady was wonderful !!!Very attentive even taking notes.Who does that?She listened and gave us other choices without trying to up sell us.She is a wonderful asset to your company and if we need furnature in the future we will certainly ask for her again !!!
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November 2023 by Joy Rickerd
Great quality products. My sales person was very knowledgeable and walked me through the initial product selection. I returned to place my special order purchase and she was great in material selection.
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November 2023 by Mike Nastasi
Friendly service and very knowledgeable of the products. We were addressed as customers but not hounded if you will. Our transaction was explained in detail as well as expectations of delivery. It was a great experience.
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November 2023 by Jodi Rahn
I wish I remembered the young mans name who helped us. He was very attentive, helpful and appeared to enjoy his job. He made sure we knew our options. My mother in Law lost her sunglasses at some point during our visit and he found them under one of the chairs.We purchased from this store about three years ago and were pleased then as well.
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October 2023 by Murphy Misto
It was pleasant experience going to this store. John was very helpful. He was focused on providing answers to inquiries I had, which was quite a few, and offered more info on other furniture on the floor. Giving me a more in depth information on the furniture purchased was very helpful. Fantastic experience overall!!! Great job, John!!!!
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September 2023 by Ray C.
Over the years my wife and I have purchased alot of furniture from Lazy Boy. We've always been very happy with the service and especially the furniture. Lazy Boy has great leathers and very comfortable sofas and the best recliners. On our last visit to this location Tania Dablaing helped my wife and I and she was incredible. Tania went above and beyond helping us design our new sectional. This level of service is a rarity any more and we are very happy.
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September 2023 by Sandi Gutierrez
Only gave a 3 star. Because of the sales person. She was not a good listener!!!We gave her info on what we wanted and a few minutes later she’d ask a question about what we had just mentioned.I’ve been in customer service and sakes forever. #1 rule is to listen.Wish we would have dealt with the manager as we had talked to him the day before and really liked him. Unfortunately Saturday was his day off. The furniture I would most definitely give a 5 star!!!!
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September 2023 by Michael Heil
Our second time here and second purchase. We wanted quality furniture, not discounts, but found both here with a better warranty and reputation. Great sales staff.
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September 2023 by Carla Crawford
Jeffrey was amazing because he did everything to help me find a way to afford what I was looking for.I do want to say, that as a customer on a budget, it really would have helped me to know that the store was going to have CLEARANCE furniture during their up coming sale. I have had so many experiences where different sales people will always stear you away from, or not tell you about the "really good" sale prices, so they can make as much money off of you as possible.So I happened to go back to the store on Labor Day, and found, (on my own) a very nice couch, and chair on clearance.All on all, after Jeffrey helped me with my invoice, after being over charged and left without the items I thought I was getting, by the manager I had a good experience.
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September 2023 by Jeanne Zenk
Caitlyn was so helpful in our selection of two recliners for our family room. She made sure we got just what we wanted...can't wait to see the recliners in our home.
