-
December 2023 by Mark H.
I've been using L'Occtaine for longer than I can remember. I first was introduced to this product while staying at the grand Wailea in Hawaii. After I visited my first boutique, I was hooked and have used it ever since. Two products I greatly appreciate our cade, shaving cream, and the hand lotion. Simply the best, and nothing compares having tried other brands over the years. We have visited most stores throughout Southern California. However, the location inside the Crystal Court at South Coast Plaza absolutely is our favorite store. It's always well stocked, and the staff is extremely pleasant and friendly to work with we have visited several times and have had the pleasure of meeting the store manager, Tiffany. She truly understands the value of developing relationships and has the knowledge to support the quality and products she sells and represents. Absolutely a must stop in and see and if you do, please say hello to Tiffany for me
-
August 2023 by Paolo Pizzi
Handcreams, bath products, fragrances... L'Occitane has good quality products, but prices are a tad high for what they offer. Personal opinion, of course.
-
June 2023 by David P.
Excellent customer service! Tiffany helped me put together the perfect gift with the Rose scent: Body wash, Lotion, Soap Bar, and Hand Cream. She even packed it into a luxurious gift box, put in in a gift bag with gift tissue, and sprayed the inside of the bag with the Rose scent so it was very aromatic. I was very impressed with the presentation of the final product.This store is located in the other side of South Coast Plaza; not the main bustling one.
-
December 2022 by Janet Chang
Staff is nice and helpful, many combo gift sets for Christmas!
-
November 2022 by Patrick
Employees don’t even know what they are selling, they don’t understand skin care products and they could barely speak English.
-
March 2022 by Charlie R.
I bought my wife a gift card for Xmas in early December 2021 and she hasn't been able to redeem it because the clerk in the store alleges that their gift card system is broken. She just checked again (March 3) and it's still broken. They took my money in December and still won't honor their own gift cards. Ridiculous!
-
August 2021 by David V.
THANK YOU THANK YOU Ashley! And Kara. My experience has been very pleasant from day one. First I I was looking for lavender scent , and visited the store browse without any pressure , yet I felt welcome. Soon after I came back for eye serum and eye cream, then I was taken care of by Ashley, she was friendly and accommodating . More samples came I got Immortelle Divine in the samples and of course! I came back right away to buy the serum and cream. Once again Ashley was super helpful, and friendly. For some reason I couldn't apply a disk I t on line but she made sure everything was correct and and granted me the discount at store. Very delighted by her service and attention. Last night I was excited to try the new cream, and to my surprise the container was broken! I don't know how or what happened, but off I went today to exchange or something. Kara very kindly and patiently listened to my recount of what had happened, and immediately started the exchange process. I have a new cream thanks to Ashley and Kara. I'm telling you! I'm beyond happy with Loccitanne and this location. I can wait to be back , to feel the luxury of their product, and friendliness of Ashley and Kara. THANK YOU THANK YOU
-
July 2021 by Christine Cook
The store is great! I wish they would update more products. Lots of products that have been around are great too! Shea is great. Need to expand the men's products.
-
March 2021 by Anh N.
I had such a great experience at L'Occitane. The staff were friendly and helpful. I bought a hand cream and a tube of cuticle oil and cashier gave A LOT of samples i think it would actually equal a tiny bottle. I think it was my first time receiving so many samples at a beauty store
-
May 2020 by Kevin C.
I use to use origin products and I stop use some. But I've switch over alot of things like facial cleanser and face lotions. Loccitane stuff are very good quality and they smell really nice. The price isn't that much different from origin or fresh either. Definitely worth taking a look if you aren't satisfy with what you are using currently! New customers gets a discount on your first purchase too if you sign up.
-
March 2020 by James
Ahh, the poverty.
-
December 2019 by Niki Lapp-Good
My experience yesterday is that they have zero customer service acumen. I purchased a lip gloss product that tastes of chemicals in an alarming way. They would not exchange or return it without their receipt, even though I could show them my credit card statement with their charge on it clearly showing I had purchased it recently. If this is the way this company devalues their customers, I will never purchase another L’Occitane product.
-
November 2019 by Wendell Chong
Fantastic boutique for high quality skin care products. The manager Dee and Rona who work at the Crystal Court store are so thoughtful and pleasant. My wife loves this place!
-
August 2019 by Thanh D.
It's a pleasant to shop at this location. The ladies are friendly and helpful. They have a recycling reward program; when you bring back your empty container to recycle, they will give you 10% off on your new purchase. I usually take advantage of this because their products can actually add up. This location is also pretty generous with samples. If you're curious about one of their skincare line, just ask them for samples.
-
August 2019 by OC Gretchen
My favorite place to buy skincare products. The Immortelle Divine skincare line is a miracle cure for wrinkles. Worth every penny.
