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December 2023 by Jane Martin
We love our sectional and chair! They’re really comfy and look great.We did have a few minor issues but the customer service has been incredible.
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November 2023 by Lily H.
Susan was so incredibly patient and helpful l. We ended up purchasing a 5 piece couch and she walked us through the process and made it so easy and stress free for us. Thank you Susan!
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November 2023 by Laurie B.
Absolutely great product. I have been looking at in on line, and was delighted to find a brick and mortar store!I have a commitment problem with furniture and Lovesac is perfect. The pieces can be rearranged countless ways and additional pieces can be added later. The staff is patient, and knowledgeable and made it easy to select the perfect configuration ( for now).Finding out it is made from recycled bottles was a plus! It's nice to be a friend to the earth while buying stuff.
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November 2023 by Kristin Flecken
I had fabric defects after washing my covers and following all washing recommendations. Customer service took care of my concerns with no issues at all. New covers are on the way.
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September 2023 by Brandon P.
Andy was awesome! He helped me so much through purchasing my first lovesac. I really appreciate how kind and knowledgeable he was. Will be returning to shop here as long as Andy is helping me out!
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September 2023 by Nadya Wilkinson II
No one greeted us or offered to help us when we walked in. Poor showroom selection. Couldn't get a feel for their different fillings
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July 2023 by Gloria K.
We absolutely Love our sofa. Especially when our pets and kids get it dirty to wash and clean is a breeze. The couch looks brand new with every wash. We needed to extend it to create more seating. I called in and Andy was so professional, patient and kind. Helped me through the entire process as to make sure I ordered exactly what I needed. Stayed on phone until I was able to complete my payment on line. This saved me so much time. As I have not been able to go to the store in person. Excellent customer service for an excellent product. Highly recommend.
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July 2023 by Nate C.
You'll see Lovesac reached out to me after my review, but that's just for show. We responded with our information and there's been zero response from them. That's what you can expect from this company.
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March 2023 by Karen Ruzzi
Staff was super helpful and answered all of my questions thoroughly. Very friendly! Super easy buying experience!
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January 2023 by Lauren M.
Susan was an incredibly nasty, awful person to my very young disabled minor son 3 times. Not that it matters, but he was not being wild or disruptive. She has no right to speak in that manner to anyone yet alone a strangers child. It is hard to be a parent of a disabled child because people can often be snide and speak in an awful way that is not only hurtful to the child but hurtful to the family. This is completely unacceptable in any situation but when I was going in to purchase a 7 piece couch and we all know how much that is, including Susan, that's damn near jaw dropping. If Susan is ready to snap at strangers children (again disabled children at that) 20minutes after your doors open, seems like she is in need of training or maybe even not interacting with public at all. Definitely some sensitivity training. My special needs parenting group who I shared this with said she should talk to a group of adults living on the spectrum to learn to be more sensitive. Your never too old to change your ways after all. I did tell her though and she did not seem to care to want to apologize and that says a lot of her character as a face representing the company.
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January 2023 by June M
Everyone was so helpful and kind. Suzanne was so patient with us as we changed our configuration multiple times. We are eager to receive our Sactionals, this is going to make a great surprise for an autistic adult, who spends many hours on our current couch. This was a big purchase that we have been considering for over a year. Many blessings to the South Coast Plaza team! Thank you all for your service!
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January 2023 by nicola harwood
The staff at South coast plaza are amazing. love sacks logistic department department sucks. The team members at that store helped me with an online problem fixed it and left me very very happy. I highly recommend you use the store not the online
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January 2023 by Manuel C.
Came to this location to help me realize the couches I knew I wanted to buy. I got absolutely no help from the employees. 4 employees in the store, two seemed more invested in their conversation to even notice the guest in the store. The other two had guests when I walked in, even after they left they did not pay attention to me. A family walked in and they got immediate assistance from two employees. Do yourself a favor, just order them online.
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December 2022 by Shannon Becerra
They employees were super helpful and knowledgeable when I was ordering my cough and sacs! They were extremely nice too!
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November 2022 by Nasario Mejia
Kristan was great. We had an idea of what we wanted, but she walked us through all our options and we ended up including some of her suggestions. She even remembered us when we returned to finalize the purchase. Very positive experience overall.