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December 2023 by Samantha V.
I had a good experience this visit. Liz was amazing and helped me with my shopping. Very pleasant and a professional young lady, helped and recommended me some products I've never used before and I was amazed as how it was applied on my skin. She needs a raise and I hope she gets recognized for her talent. I will be returning back in hopes that liz helps me again.
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December 2023 by Brittney B.
I recently made a 15 minute glam appointment to have my eye and lips done for a holiday party. This was the worst make application experience I have experienced. Olivia (red curly hair), was the make up artist, I showed her a picture of what I wanted, explained I typically like more of a natural look. Once I saw my eyeshadow it looked like I had bruises on my eyes, then she proceeded to apply this cheap looking glitter. This look nothing like the picture. I took off the eye shadow asked for something simple, top eyeliner, when I tell you it was rough it was ROUGH. Olivia did a thick unflattering wing application of eyeliner and when I asked for more natural. She got noticably fustrated, rushed through doing my make up , was heavy handed with the brush application, dropping brushes on the floor and to top it off she had horrible customer service passive aggressive attitude! She applied false lashes which were unevenly applied, I mentioned this she tried fix them with no success. I literally came back home had to re- do my makeup and take off the uneven lashes. I left so unhappy and still spent 45 bucks because she spent the time doing the make up. I will never go back there nor suggest this MAC store to anyone and stick to Nordstrom's Lancôme YSL and Chanel! Olivia- next time a customer is providing feedback of what they want do not get combative, or rude but listen and if you are not equipped ask for help! Humility and receptiveness goes along way. The one star is for the other two girls that were genuinely kind and welcoming.
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November 2023 by Ranaye K.
Service was exceptional! Kyla is a total package, kind, helpful and patient! She helped us pick makeup for a bride to be, had amazing suggestions and put up with flying inputs of three woman all centered on the love of our bride to be. If you are in need of someone to guide, suggest and apply makeup for any day hands down this lady is who you want to see. Thank you for making this such a great fun girls out morning for us Kyla!
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November 2023 by Lily C.
Since I rarely wear make-up I'm so glad I came here to get help choosing colors for my daughter. Kyla was so helpful and kind! She was super nice and showed my daughter how to apply lashes. Would come here again!!!
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October 2023 by Robyn Ashmore
I needed some new foundation , it looked amazing a whole new look, and a perfect match.
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October 2023 by Nancy D.
Took my daughter here for make up for homecoming and everyone in there was so lovely! The manager helped her and showed her how to do her make up and listened to her vision. I'd definitely return and she loves the products we purchased!
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September 2023 by Carrie Robles
I have been a MAC girl for many years - so it's really difficult for me to go to the MAC store and just walk out with the items I originally went in for.Today I went in for just foundation, and was helped by Ximena. Well, the colors she had on her eyes was just SO BEAUTIFUL! So of course I had to ask her about the colors she was wearing. She showed me the products she used including the awesome pigment glitter (and I think that's where she sold me! I love sparkle!)She was even kind enough to offer to show me how to apply the colors, so I took her up on her offer.Even though she was having to also help guests as they came in the shop, she was still able to provide me with outstanding customer service with a smile! When the salesperson is this sweet, you don't mind waiting for them.Well, needless to say, I loved the colors she showed me and bought them all!Thanks Ximena for your assistance! I really appreciate you taking the time to go the extra mile, rather than just dismissing me because you were too busy. I will definitely come back for your assistance the next time I need something!
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September 2023 by Carrie R.
I have been a MAC girl for many years - so it's really difficult for me to go to the MAC store and just walk out with the items I originally went in for. Today I went in for just foundation, and was helped by Ximena. Well, the colors she had on her eyes was just SO BEAUTIFUL! So of course I had to ask her about the colors she was wearing. She showed me the products she used including the awesome pigment glitter (and I think that's where she sold me! I love sparkle!) She was even kind enough to offer to show me how to apply the colors, so I took her up on her offer. Even though she was having to also help guests as they came in the shop, she was still able to provide me with outstanding customer service with a smile! When the salesperson is this sweet, you don't mind waiting for them. Well, needless to say, I loved the colors she showed me and bought them all! Thanks Ximena for your assistance! I really appreciate you taking the time to go the extra mile, rather than just dismissing me because you were too busy. I will definitely come back for your assistance the next time I need something!
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September 2023 by Jennifer C.
Did an appointment to try on the new Mac Studio Radiance Serum-Powered Fountain, and it was the best experience ever!! Liz helped me find my right shade and recommended tips for me! I'm a girly who doesn't put that much makeup, but Liz did such an amazing job assisting me! Would consider going here!! Thank you, Liz!
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September 2023 by Michelle C.
Did an appointment with Liz, to try their new foundation today! Liz did an AMAZING job! Perfect shade match on the first try! She also help me pick out a nude lipstick too. Muwah! Would recommend here. 10/10 Ask for Liz for helpful advice and appointments!
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May 2023 by Love R.
like all things that have gone downhill since 2020 Mac no longer honors their back to Mac issuing you a free something for 6 empty containers. Been doing that for over 20 years. Just dropped off 12 containers for nothing and I will just throw all my containers in the trash now
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May 2023 by Sarah T.
I had an appointment to have my makeup done at the MAC counter at 4pm on a Saturday for engagement photos. I showed up around 3:30pm because our photographer had moved up the time of our photoshoot which was about 2 hours away without traffic. Wendy came over to help me and I explained the situation to her, and she said she could take me earlier so that I could make it on time. I absolutely loved the way she did my makeup. She did exactly how I wanted it. I asked for more dramatic eyes, and contouring to make my face appear slimmer, and she nailed it. I only wish I had more time to stay and buy some more of the products from her (I bought the lip liner and lipgloss). I will definitely be back to purchase from her directly next time I'm in town. Thank you again Wendy!
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April 2023 by Sarah G.
I had an appointment to have my makeup done at the MAC counter at 4pm on a Saturday for engagement photos. I showed up around 3:30pm because our photographer had moved up the time of our photoshoot which was about 2 hours away without traffic. Wendy came over to help me and I explained the situation to her, and she said she could take me earlier so that I could make it on time. I absolutely loved the way she did my makeup. She did exactly how I wanted it. I asked for more dramatic eyes, and contouring to make my face appear slimmer, and she nailed it. I only wish I had more time to stay and buy some more of the products from her (I bought the lip liner and lipgloss). I will definitely be back to purchase from her directly next time I'm in town. Thank you again Wendy!
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March 2023 by Valentina Vu
Thanks to Ximena, my daughter (C) knows how to put on make-up now!C had an appointment for The Essentials and Wow Brows. Ximena was on schedule and AMAZING… she picked out all the basic necessities to match skin tone and colors to achieve the natural, everyday look that C wanted to achieve during the visit.Being that C’s face was a virgin to make-up, Ximena kept it simple as she teaches C, step-by-step, on how to apply everything while being very detailed with techniques and tips… taking the time explaining and giving analogy to help C better understand the reason behind what was being done, making them easier to remember. The full make-up tutorial was unexpected and C was so impressed on how Ximena enhanced her natural beauty. When The Essentials was completed, C looked fabulous and gained confident that she can do it on her own. Being overjoyed and excited, C forgot to mention about the Wow Brow appointment… gives her a reason to go back sooner than later :)Ximena went above and beyond… making it a pleasant and unforgettable 16th birthday gift experience that will benefit her a lifetime!!!
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February 2023 by Val V.
My daughter (C) had an appointment at South Coast Plaza MAC store for The Essentials and Wow Brows. Ximena was on schedule and AMAZING... she picked out all the basic necessities to match skin tone and colors to achieve the natural, everyday look that C wanted to achieve during the visit. Being that C's face was a virgin to make-up, Ximena kept it simple as she teaches C, step-by-step, on how to apply everything while being very detailed with techniques and tips... taking the time explaining and giving analogy to help C better understand the reason behind what was being done, making them easier to remember. The full make-up tutorial was unexpected and C was so impressed on how Ximena enhanced her natural beauty. When The Essentials was completed, C looked fabulous and felt confident she can do it on her own. Being overjoyed and excited, C forgot to mention about the Wow Brow appointment... gives her a reason to go back sooner than later :)Thank you Ximena for going above and beyond... making it an unforgettable 16th birthday gift experience for a young girl to bloom!
