Macy's Home Store

Most Recent Comments

• October 2025 by Sandra Andonie
  Very good experience; great custoner service!
• October 2025 by Karen Ryan
  Need a new toaster oven and their price beat out target by 10$. Actually went back and bought another for my fiance. We ate all happy. Great price and used my Macy's card and got 10% off. Score
• September 2025 by Judit Castellanos
  Selection was not like it used to be
• September 2025 by Patricia Ross
  Rita at the Lancome perfume desk honestly gave us the most incredible customer experience 👏 😍 🙌 Rita knew exactly what she was talking about Rita is passionate about her Job and honestly we really enjoyed being served by her what an absolute Gem thank you Rita you really made our day and as an added bonus my aunty is like thrilled with her new perfume xxx
• September 2025 by Wook Kwon
  Nice helping people.
• July 2025 by Aleen Smith
  This experience has been a nightmare and it’s still not over. DO NOT BUY ANY FURNITURE FROM MACYS.
  
  On June 18 my mother and I went into the store looking for living room furniture. I hate when sales people come up to me because they act like vultures. I’m more so let me look and I’ll look for a sales person if I have questions or am ready to purchase. That didn’t stop Steve he kept coming up to my mother and I. Finally we found something we liked after looking for about 45 minutes.
  Then we found a book of patterns and looked through it and chose a nice pattern.
  We got Steve’s attention and he came right over. We showed him what we wanted and began the process. He said initially Macys would take a deposit but then when we got to the cash register he ran two different transactions for the entire price (over $5,000).
  A week later he calls and says the special material we picked out was discontinued and he doesn’t know why it was still on display. He asked if we could come back to the store and pick out another fabric. We went back the next day and there was about three fabric layout which one included the showroom floor. We picked out the showroom floor. My mother asked for a discount for the inconvenience. He gave her a 10 percent discount. He said he would take care of everything and she would be expecting a refund for the 10 percent.
  Steve then called again a week later asking for our debit card information. I said for what? He said I canceled out your other order and now trying to repurchase your order. I told him ummm sir that will be over $10,000 Macys will have. No you’re not. I also asked where was the refund? He stated it’s coming in a check from Cincinnati (the office in Cincinnati has been closed for about 5 years) I said sir we didn’t give you a check everything should have placed back on the debit card. After about a week waiting on a check I called Macys real corporate office and New York and they stated that we should have a refund by July 17. It is now July 21st and we have yet to receive any kind of refund. Tomorrow we are headed to South Coast to demand our refund back.
• July 2025 by Food View
  Furniture Department in Vegas service
• May 2025 by Omar Salahieh
  I’m writing to share my disappointment with both the delivery process and the lack of follow-up on a recent furniture order.
  
  The delivery was rescheduled more than five times, often with little or no notice. The third-party delivery company was unprofessional, and every time I tried to get answers, Macy’s pointed the blame at them — and vice versa. No one took responsibility.
  
  Out of disappointment, I drove to the store multiple times — a 40-minute trip each way — just to speak with someone in person. I finally met with a manager who assured me they would escalate my concerns to leadership and took down my contact details. That was weeks ago, and no one ever called me back.
  
  It’s disappointing to feel like once the purchase was made, the level of service dropped off completely. This experience has made me seriously reconsider shopping at Macy’s again.
• April 2025 by Thomas H
  Marjan was super helpful in the Furniture section. Recommend asking for her
• March 2025 by Dimitri Ramirez
  Great customer service today when exchanging some items purchased for our home
• February 2025 by Nabeela Amiri
  I'm giving 4 stars because I genuinely like Macy's. However, I'm deducting one star due to a disappointing experience during my first visit to the Macy's Home Store. Patricia, the sales associate at South Coast Plaza, was very helpful when I was purchasing a dining table. However, after finding different dining chairs at another store that didn’t match the dining table I ordered, I returned to her for assistance with exchanging or returning the dining table. I had been aware that I could cancel my order before delivery, as that was part of her sales pitch that initially convinced me to buy. She didn’t help me and told me to contact customer service. I contacted customer service. They told me that if I wanted to change my delivery date or change my product, it would have to be at the physical store that I purchased. I Was just as confused as they were. I ended up calling customer service again. A lady help me out. She was the best. My situation was resolved. It was just a very bad experience for the first time ever at Macy’s.
• December 2024 by Eduardo Solis
  Things started off fine, but then it all went downhill. I got the wrong recliner delivered, and after three more failed delivery attempts, I still ended up with the wrong one. No one at the store or in customer service has been able to fix this.
  
  My sales rep showed me his order, and it looks like he ordered the right recliner. But customer service says the SKU number in their system is for a completely different one.Somewhere in Macy's system, things are a mess, and I’m the one stuck dealing with it. Now I’m out over $700 and still don’t have the recliner I bought—plus, I missed giving it as a gift for my mom.
  
  I even tried to just return it, but customer service said their system couldn’t process a return at that time. This has been the worst experience, and I wouldn’t recommend buying furniture from Macy’s to anyone.
• December 2024 by Marie
  John is probably one of the kindest and most knowledgeable people I’ve ever met in customer service. He is truly the best when it comes to anything luggage! Thank you John for taking the time from your lunch break to help us. Greatly appreciate it!
• October 2024 by Leland Sisk
  Always a great shopping experience with a helpful staff.
• October 2024 by Shokria Rashedi
  I was in a rush, walk-in to bedding department. Aaron made my shopping so easy and helpful. Aaron greeted me with a smile carried my items to the cash register and offered me a Macy’s account. Thank you for having such a respectful, helpful employee.