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September 2023 by Jason Piazza
Best bank I’ve ever used and this branch has always been amazing with customer service. I’ll never bank anywhere else
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August 2023 by Joseph A.
I purchased a car, they were the finance co. I called cuatomer service many times with payment questions, and no person, no email, or no mail stated they were charging me over $200 for insurance, when i provided insurance before i left the ford dealership. So the secret untold charge hit me credit. I will say this is the absolute worst company i have ever delt with, and i am a patient understanding person. They are just like the reviews say. Trust the reviews and go somewhere else.
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December 2022 by Darius Nore
Extremly unprofessional staff. Questionable bank full of questionable people.
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November 2022 by Lexy M.
I worked with Mina to refinance my car and she was amazing to work with. All of the staff was very friendly and helpful. Highly recommend
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October 2022 by Rocinante01
To be fair, I’ve had less problems with NVCU than any other bank or CU, but trying to reach a customer service rep is nearly impossible! I just experienced a problem making a deposit at their ATM and there seems to be no one manning the phone lines. This is an entirely unacceptable thing for any establishment that holds my money.
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September 2022 by Jamal H.
I came in today to set up an account, through the whole process Mina was amazing. She explained the different accounts they had, she was very informative and professional. Two thumbs up go and see Mina . Thank you Mina!
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July 2022 by Tricia P.
Ran into some ridiculous interest rates and wanted to consolidate. Maritza F. worked with me to get rates that made sense. She was awesome and I'm grateful.
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March 2022 by Tiffany N.
I had pre-ordered my car from the car dealership down the street from the Nuvision Costa Mesa and was ready to finance through Nuvision the day I picked up my car. I made the mistake of reaching out to a rep at the Nuvision Call Center instead of a real branch, and on the day I picked up my car, they were no where to be found. It was already tough getting a car during COVID times, so I was just very stressed that I could not reach my loan rep to get a loan that day as promised. I left the dealership in the middle of negotiations and ran over to the Costa Mesa branch hoping they could help me. Kelly Hernandez was there and SHE SAVED ME. She sat and listened to my story and was able to quickly and calmly take over and initiate my loan on the spot. She advised me on how to look over the tricky dealership contracts and I returned back to the dealership with confidence. In a few short days, the check was cut and I was able to drive off the dealership lot with my car. Also, because I was a Nuvision member and went through the branch, I got a very very low interest rate, almost 2.0% lower than what they offered at the dealership. If Kelly was not there, I would have been tempted to just take the dealership offer. But I was able to quickly get approval for the loan, locked in at the rate that I wanted, and drive my car off the lot knowing that I got the best deal. Considering how it started, I ended up being very happy with the end result thanks to Kelly H. and the team over at Costa Mesa Nuvision!
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December 2021 by O' C.
Came in here with my dad to take care of our banking needs, everything was going smooth, banker number 1362 was really rude, and disrespectful. While in the process of opening a third account with them, the banker got up went to do something when he came back he had me get up from my seat and said "I need to help the member out" which is weird because I am a member too and the money that goes thru the accounts aren't little, the guy has some nerves because I have not said anything, but you know what doesn't sound like you appreciate my, and my families business, I'm gonna close my accounts with you and find another credit union. Unreal.
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October 2021 by MADBEETS
Not a member of Nu Vision. I'm a member of partner's and BEEN using this ATM for a couple years no fee no problems. But for the last month or so it wants to charge me 4 dollars. My bank refunded the additional 2 dollars on thier end because They been having lots of people with various ATMs having the same issue. Fix the fee issue or remove the co-op sticker. 6 dollars to get cash is absolutely insane.
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July 2021 by Rusty M.
Oki folks, Just one moment to tell you how much I really grateful for Nuvision Credit Union as banking and finance.. They will doing great job for your business doesn't matter if it's big like mortgage or small like credit card.. Thank You so much Kelly Hernandez for great jobs done for me.. Radhwan Jubory
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June 2021 by Andy N.
Got multiple loans here over the years. Always very friendly and helpful. Highly recommended. Ask for Kelly, she's awesome!
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September 2020 by Gary K.
Karina was outstanding! She was very knowledgeable and professional. She took the time to answer all my questions and got my loan approved for exactly the rate and amount I was looking for. I even got a $100 incentive bonus. Thank you, Kaina!!! PS: She listened to my investment plans and has already sent me an email with possible solutions and opportunities
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September 2020 by Angelo B.
Ana was really helpful refinancing my 2020 Toyota TRD . Best rates and awesome customer service
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July 2020 by DMac 1.
I've been doing business with NuVision for years because they're small, knowledgeable and go above and beyond in service. Today I had a problem I needed help with plus a huge deadline that, if I didn't meet it, would throw off a transaction involving several people, some in different time zones. Ana was so cool -- listened to the situation, which had many moving parts, took each part in the order it needed to be done and explained what she was doing as we went. Within a few minutes everything was solved and flowing -- plus I was ahead of schedule. Score! Thanks, you guys, for being so client-oriented, and a big thanks to Ana for all the help.
