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March 2024 by Angel G.
In late 2020 I bought a 328i coupe from these guys, and now thinking back on the whole interaction, I realized how shady these guys are/ were and how lucky I got. So from the start, we go to check out the car and it is beautiful just pristine and was sold to me as an "m package" while it was just the sport package no big deal just a little misleading. I am almost immediately convinced and I think Shawn was my dude that day who had me go on a "test drive" which was just a 3 minute drive to their separate office to do paperwork where he rode shotgun. No highway driving or anything over 35mph. I'm 19 at the time and didn't think much of it. So papers signed and I drive back to Bakersfield. Car runs great. 2 weeks later, VANOS timing bolts shear off the cams and fall into the engine, really bad noise, check engine light. I ask Shawn to help me out with the insurance claim and that's when I'm told I have to drive 1000 miles. Which is also the legal distance you'd have to drive before they can wipe their hands from any lemon law scam trouble. I know my fair share about cars at the time, I wasn't a complete idiot and I say no, I read into the contract its effective immediately. So I call insurance, they say nope not covered. (they don't cover anything, the insurance is a price hiker for dealer markup). Repair looks like about 2,700 dollars. Yikes! So this is where the dudes get to keep 2 stars. I ask for a cancellation and pro rata return on the insurance. It got transferred from the insurance company to the Bank to the dealer and via Venmo or some dumb money sharing app back to me. Which I was surprised, he did send me the money for the insurance cancellation. Now I got lucky because this car was the California SULEV model which had a 15 year 150,000 mile warranty on the cam shafts and all related sensors. pretty much everything on the car because its a super low emissions vehicle. So Bakersfield BMW hooked me up, Jim Linedecker got everything approved under warranty and I didn't pay a dime except for some extra work I requested. I mean that's also not something you can just know about and try to cover up until it screws over the buyer so I'm giving them the benefit of the doubt here, cant really saw dust and egg yolk broken variable valve timing cams. So now its 2024, and its been the best car I've owned of 5 at 165k miles now (bought at like 95k (I know, I know). No thanks to these dudes. But yeah, if it weren't for good hearted people who know their stuff (bako bmw), I'd have been severely screwed financially super early into my adult life. So if you read this novel, the take away is its probably not smart to buy used european cars from small dealerships like this. But gambling is fun and you cant win if you don't play lmao.
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November 2023 by Daniel Jacobo
The OC Auto Guys team took great care of us and ultimately got us a great deal on the Tesla we were wishing for! I inquired about the Tesla they had through CarGurus and the following morning was contacted by Ben, very splendid fellow, who got us scheduled for an appointment to view the car. Our salesperson, Aria, was great and straight to the point when answering all of our questions. This dealership is not a bait and switch place, I'll clarify that straight up. The price listed for their cars is competitive and below market value. At the time of our Tesla purchase, they had it listed at $1500 under the market value, a great deal according to CarGurus. They don't do shady dealer practices like surprise add-ons or secret additions to the car's purchase price. The price listed is what you'll do your paperwork with and taxes will be assessed on. I will also point out that they will make miracles happen. I didn't have the best of credit scores when trying to finance, but Aria and Omar went late into the night to make sure we had a potential option to get us into the car we wanted. After a hard-fought battle with banks and credit unions, they managed to get me good deal with a lender despite my economic standing. After all was said and done, they got my new car washed and detailed by a splendid professional, Johnny, who had great attention to detail. A painless car-buying experience and great deals. We are happy with our Tesla!
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November 2023 by D V.
Omar was absolutely excellent in the buy a friends car. He was so earnest and honest. A genuinely good person. Not hassled nor pressured. Bless him!
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September 2023 by Brian Mozee
Great customer and hospitality...make you feel just like family.The process of purchasing our vehicle was handle fast and professionally!0 issues...Highly recommended to anyone for your next vehicle purchase!
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September 2023 by Roark Stangl
Working with the OC Auto Guys was not only easy and painless, it was fun! Worked out the final details and fine print with Shawn and he did an excellent job walking us through the bottom line. The entire team had great attitudes and full of knowledge; experience was not lost on these guys. Thank you OC Auto Guys, you’re great!
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September 2023 by Vanessa Reyes
We had a great experience buying our car here! Shawn was super helpful and patient throughout the process. Highly recommend doing business here!
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September 2023 by Karen F.
My overall experience with Shawn, Omar, Gabriel and Aria was great! I got my own financing, so I would be unable to speak to using their financing. They gave me a fair price for my trade-in. They were very easy to work with. I love my 2010 IS250C! These cars are rare and with my car being under 100k miles, the price I paid beat all other cars that were for sale in southern California. They took care of replacing what needed to be replaced before selling it to me. Shawn is very responsive to calls and texts. Omar, call him, only (LOL). Gabe, is very responsive either way, so if you can't get a hold of Omar or Shawn, Gabe will help connect you with them. I would by another car from this dealership. As a side note, remember, it's up to you as a prospective buyer to do your due diligence and get the car you are considering to purchase inspected before you buy it and just in case, buy the warranty.
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September 2023 by H K.
Horrible business ethics, Omar is a scammer and the people working with him know it too they played us about how they didn't have the keys and it's with Omar, then Omar tells us it's with them. Had a very bad gut feeling from the start and we were right, he called us over to the other office to do the paperwork and telling us how it's going to take 2 hours for the paperwork so they are going to detail the car for us, we said no but he insisted, kept talking to us trying to drag out time and not printing out paperwork for us to sign saying Westlake is an old bank and we can't do it electronically, printing papers doesn't take 2 hours. We went to get food but decided to go to their second address to check on the detail and how it's going. Good thing we did, caught them swapping out parts and he can't legally give us the car like that with a bad transmission or whatever he said, I asked when he was going to tell us he's having something switched out before or after signing all the papers. He freaked out and told us he's doing us a favor, I don't think so. I called him and told him all the reviews were right about him. Believe everything bad you are reading don't believe anything else, save yourself the stress and save your money and shop somewhere else don't even buy a toothpick from these PRICKS. I haven't used the words that have been in my head but you get where I am going with this. SAVE YOURSELF THE TROUBLE OF DEALING WITH THEM BECAUSE YOU WILL GET SCAMMED!!!
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August 2023 by Michelle
this company is horrible. i have bought a 2016 bmw label price at 19999 on 7/11, since its ceiling curtain is damaged, the manager Omar agreed to drop the price to 18999, however, the final price including tax and other fees goes to nearly 25000. Omar insisted this price is reasonable, and he knew i like this trim very much, especially i drove 6 hours from bay area to buy this car. However, i paid 3500 as deposit and agreed to write a cashier check the next day then i can drive the car away, however, when i put a 1-star review on google complaining about the final price is too high, Omar threatened that he would not sell this car to me unless i changed the review from 1 to 5 stars. However, when i found they charged me 3000 for the products they didn’t provide like tint and rims, i asked Omar for explanation and he instited to talk on the phone instead of words. However, i have filed a complaint to BBB and BBB replied that this complaint didn’t reply so far. Not to mention it’s been 2 weeks that they still haven’t transferred the car’s title to me.I dont know why previous review couldnt display, i have just posted all previous review and the complaint with BBB so far, this company-oc auto guys never responded about the fee and respond.
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July 2023 by Livia S.
Shawn sold me my dream car and was awesome even after I gave him a hard time about all these crazy reviews... These cars ARE NOT PERFECT, but they are priced accordingly and if you don't do your research and know the risks of buying a used car, that's ON YOU, not the dealer. I am happy and would definitely buy a car from Shawn again!
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July 2023 by Tyree M.
The manager Omar gave me great help in finding a car I would love and appreciate Thanks so much for your assistance
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June 2023 by Fernando Chavez
went to purchase a vehicle and made the deal.. I went and got them a cashier's check.. I was buying a 2016 Honda civic cash.. and when I brought the cashier's check to them they told me that someone put a deposit on the car and couldn't sell it.. they just wanted me to finance the car and buy the guarantee.. bad to do business with this people.
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April 2023 by joseph o.
This place is full of scammers . Don't fall for their lies they sold me a defective car and the warranty that I spent around 5k on isn't paying for it and Shawn doesn't answer my phone calls. I think he pocketed the "warranty " money. I'm taking them to court
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March 2023 by Raul Bauzan
I needed a vehicle bad. On the fly. Ben got me booked and Shawn gave me great deal on a gorgeous Audi! I’m very well pleased with the effort on getting me approved and back on the road! Thank you for your service!
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March 2023 by Adrianna Christine (Adrianna Christine)
Omar was the absolute best. He made my boyfriend's first time buyer experience better than we could ever ask for.
