-
February 2024 by Susan B.
I purchased a mattress here last week from Jessy. He was extremely helpful, courteous, answered all of my questions and gave great service afterwards about delivery, etc. I feel that I have a mattress with great value and I would recommend purchasing your next mattress from Jessy at OC Mattress!
-
November 2023 by LegendaryXak
My experience with OC Mattress in Costa Mesa was beyond disappointing; it was a debacle that left me questioning the integrity of customer-focused businesses. The company's promise of a premium, restful sleep experience turned out to be a hollow sales pitch. Delivery of the mattress was egregiously delayed, arriving a full month past the promised date. When the mattress finally arrived, it was as if it had been swapped with an inferior prototype. The texture was stiff and unyielding, as though upholstered with the same material as a park bench. To add insult to injury, the mattress emitted a pungent chemical smell that permeated my bedroom, transforming my sanctuary into a noxious chamber.Reaching out to their customer service only compounded my frustration. The staff seemed to operate on a script designed to deflect and defer, never directly addressing my concerns. Requests for a straightforward return and refund process turned into a Kafkaesque ordeal, with each representative passing me on to the next like a hot potato. Their demeanor oscillated between thinly-veiled annoyance and outright dismissiveness. As the days turned into weeks, my resolve waned, and it became increasingly evident that OC Mattress was more interested in preserving their bottom line than ensuring customer satisfaction.The final blow in this saga was the realization that a refund was a mere fantasy. Despite assurances to the contrary, the money I had spent seemed to have vanished into the ether of OC Mattress’s coffers. The lack of accountability and transparency was astounding. In conclusion, OC Mattress in Costa Mesa not only failed to deliver a quality product but also displayed a flagrant disregard for ethical business practices. This experience has been an exhausting lesson in buyer beware, and I can only hope that this review prevents others from enduring a similar ordeal.
-
May 2023 by Dena G.
I had to exchange my mattress because it was too hard, Mario helped me really quickly and efficiently, he's super nice and good at his job
-
March 2023 by Kim M.
Selection and pricing are great. They have everything you need. See Jason. He really knows his stuff and takes the time to help select the appropriate mattress for your specific needs and preferences. He made our selections quick and easy!
-
February 2023 by Dan Francis
Great selection and Mario our sales person was friendly, informative and low pressure. He was focused on getting us the right bed, not just closing a sale.This is our 3rd purchase from OC Mattress and they are as always great to work with and don't have cheesy gimmicks, like so many other Mattress and furniture stores.
-
September 2022 by Jonathan Harstad
My wife and I bought a mattress 3-4 years ago. It wasn't cheap...for the last 6 months I've had the worst back pain. I called, told them I have visible sinking areas in my mattress (weight is 170lbs) and asked about the ten year warranty I was told about when we bought it. They send somebody out, all a gimmick, two days later warranty claim is denied. Unfortunately this company lost my trust and consequently my business.
-
August 2022 by Adam L.
Wife and I are so happy with OC Matress. Jesse immediately understood our needs and was super knowledgable about what would work for us. We're thrilled with our choice and super appreciative of the support we got.
-
July 2022 by Peter Czarnecki
Never been but giving 5 stars for this sign I pass by every now and then.
-
June 2022 by Tonya M.
We were in a panic...needed two beds immediately. Jesse went above and beyond to help us. Made our experience so nice
-
June 2022 by Chris F.
Fantastic customer service. Great prices. Easy pick up. Knowledgeable sales people and excellent help. I will be going back
-
June 2022 by Dustin G.
Jessys the man!!!! Super nice guy. We got the best mattress ever (oc mattress in house brand). My girlfriend and I have gotten the best sleep ever since purchase
-
June 2022 by Laurie K.
Jesse is great !! Professional and on top of things highly recommend to anyone that's looking for a easy experience
-
May 2022 by Halestorm
Needed a new mattress, but the guy must've had somewhere else to be and closed the doors 9 minutes early. Of course, he was nice enough to wait until we got out of the car and walk up to the door, before he quickly said, "we're CLOSED" and closes the doors. Ended up going to Mattress Firm down the street. We were taken care of there.
-
January 2022 by Sharon Patch
Mattresses are a little more pricey than Ortho but worth the money
-
November 2021 by Karen I.
I went in to try out an Aireloom and ended up liking a different plush mattress. Jason showed me a variety of mattresses in different price ranges so I could choose what I wanted and get a feel for how different priced mattresses would feel. I ended up choosing the Diamond Pearl Lux Plush mattress. The whole visit was pleasant, easy, and quick...I went on my lunch break and was out of there within 15-20 minutes. Jason was really nice, knowledgeable, and best of all...not pushy! He didn't try to convince me to buy a mattress with answers to questions I didn't ask or give me a long 30 min sales pitch, like I experienced at a different mattress store. I got my mattress delivered the next day. Delivery was easy, the delivery guys were really nice, professional, careful, and polite. Love my new mattress! Great experience! Would definitely come back to this store when I need a new mattress. Thank you Jason and Orange County Mattress!! Made the mistake of buying a different mattress online (DreamCloud Premier) before my visit here. You really need to go into the store and try the mattress out no matter how great the reviews online are. I'm a side sleeper and the mattress I bought online was way too firm for me. Luckily I was able to return my online purchase easily but will never buy a mattress online again.
