-
July 2023 by Debbie Davis
We recently purchased a new King mattress. We are repeat customers and thoroughly enjoyed our customer experience with Ortho sleep Specialist Michelle.
-
May 2023 by Kase
By far the best mattress store of the numerous stores I've visited in OC. Michelle is super friendly and helpful and would highly recommend her and this store to anyone. She is the best!
-
February 2023 by Josie L
Thank you Michelle for my new Tempur-pedic! She made it a super easy and quick process, and was super friendly on top of that!
-
February 2023 by Josie Li
Thank you Michelle for my new Tempur-pedic! She made it a super easy and quick process, and was super friendly on top of that!
-
February 2023 by Robert N.
Do not shop at this store!!! I put a deposit on a mattress and cancelled my order within one week. I requested a refund and they refused to refund it even though their store policy states that they would if it's cancelled within 30 days. I contacted the store manager, Michelle R, who took the deposit six times and another employee twice regarding this matter. It's been four months and they still haven't refunded my money. Michelle R is a terrible store manager and she doesn't follow through on anything, except to close a deal. I left her numerous voice messages and she doesn't care to call me back to address the situation. I never had such a terrible experience at a mattress store. I will never set foot inside another Ortho Mattress and will never recommend Ortho Mattress to any friends or family members.
-
January 2023 by Deb H.
I looked at the major mattress stores around Costa Mesa (4 of them) and Ortho Mattress was my favorite (and the one I ended up buying a new mattress from) because 1) they have a great selection of high quality mattresses at various price points and 2) because of the incredible salespeople: Michelle and Derek!I didn't really like any of the salespeople at the 3 other mattress stores I visited because they were pushy and didn't seem knowledgeable nor seem interested in the process of choosing a mattress that was best for me. I'm actually a horrible sleeper so finding the right mattress was really important to me and both Michelle and Derek took TONS of time with me and explained all about the mattresses and I didn't feel rushed nor pressured at all. They are both the opposite of pushy! They also just let me take my time to try out the mattresses and look around on my own just coming back to check in with me and offer their expertise. I liked how they knew a lot about mattresses and were able to offer recommendations at different price points because I was buying a King mattress to sleep in and then a Queen for my guest room and so the Queen I wanted to be comfortable but I wanted a lower price point since I wouldn't be sleeping on it all the time.Michelle ended up giving us a great deal on a King size Airloom brand mattress (high end!) and then a Queen size Ortho Dr Preferred Reserve brand which was still super comfortable but that didn't break the bank since it was just for our guest room and not like I'd be sleeping on it. The entire process was great! Not cringeworthy like the sales tactics at some of the other mattress stores I visited - you can tell that Michelle and Derek truly care about their customers!I highly recommend Ortho Mattress (on the corner of Newport Blvd where the 55 turns into Newport Blvd and 17th St)! They have parking lots both in the front of the store and in the back of the store so parking is super easy!Just make sure you read the sign and go in the Ortho Mattress store (on the end closer to 17th St/Miguel Jrs) because another mattress store is also directly next door to their left and I didn't like that store as much.
-
January 2023 by Lauren Sherman
I’ve been to numerous mattress stores looking for the perfect mattress to fit my crazy sleeping patterns. I found my perfect fit at Ortho Mattress in Newport where Michelle helped me find the mattress that fit my needs. Michelle is very warm and welcoming, and made sure I looked at several different styles and types before I settled on the one I loved. That is terrific customer service. I highly recommend dropping by and saying hi to Michelle and let her help you find your perfect mattress.
-
January 2023 by Naomi Phillips
We purchased mattresses from Michelle over the years for our new homes. We could not be more satisfied!! She is always helpful, knowledgeable, and listens to our needs. She has helped us sleep better and has taken away our back pain. We have traveled to just buy from Michelle. We trust her!! Always refreshing to have someone who knows her stuff and is very pleasant!
-
December 2022 by Mandie N
We ordered a bed with Michelle during their Black Friday sale. She is very helpful, informative and friendly! Excellent customer service. We got our mattress delivered today. The delivery guys were quick and came when we were told. Very happy with our mattress!!
-
November 2022 by Adrienne J.
one year later the mattress had a big lump in the middle and valleys on the sides where we sleep. What a waste of money. We wasted more money buying the cover to keep the warranty good... so they will pro rate me a new piece of junk??? no thanks... lesson learned
-
October 2022 by Cathy B.
I wish I never went to this company for a mattress. The quality of the product is terrible. Go to another company!Christian, your comments are not correct! I have the report too. This also does not change that I think your product is not good.
-
September 2022 by Christine H.
I needed a new mattress and had been to another place but didn't find what I needed. Today we checked out this place and although it seemed unassuming and small the salesman Derek was so attentive and he listened to what I needed in a bed. He presented me with the top options, answering all my questions with great knowledge and he encouraged me to take my time. I have 3rd stage ankylosing spondylitis so sleep is vital but it's also hard to get comfortable. Lately my mattress has been like torture. I usually leave mattress stores confused about what I want and need. Not today. Derek helped me to pick the right bed. We bought the one he showed me right from the start. A quality salesman like Derek really made the difference today and I'm excited to get my new mattress from ortho.
-
August 2022 by D Armijo
Sure, you can buy a mattress anywhere; but why would you deny yourself a beautiful memory and customer service beyond your imagination?! This is what I found at Ortho Mattress on Newport Blvd in Cost Mesa, CA. Michelle was an absolute dream. I let her know exactly what I was looking for and how much I hoped to pay. . . . . She found my perfect match in less than 20 minutes! I am so happy. Don’t waste your time. Go see Michelle! So much knowledge. . . . You will not be sorry ❤️
-
May 2022 by Arwen Zen
Sure, you can buy a mattress anywhere; but why would you deny yourself a beautiful memory and customer service beyond your imagination?! This is what I found at Ortho Mattress on Newport Blvd in Cost Mesa, CA. Michelle was an absolute dream. I let her know exactly what I was looking for and how much I hoped to pay. . . . . She found my perfect match in less than 20 minutes! I am so happy. Don’t waste your time. Go see Michelle! So much knowledge. . . . You will not be sorry ❤️
-
February 2022 by Joanne S.
Michelle was very helpful & informative about all the types of mattresses. I highly recommend this location. I'm looking forward to my new mattress & pillows.
