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September 2023 by Executive Shogun
I had an amazing shopping experience with Yabin.I already know the product is top notch, but the service, experience and buying process was absolutely amazing.Will be back for another soon to add to my art collection.
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April 2023 by D G
I had an amazing shopping experience with Yabin.I already know the product is top notch, but the service, experience and buying process was absolutely amazing.Will be back for another soon to add to my art collection.
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December 2022 by J C
I have always had great customer service at this location. I love the classic Panerai watches and this location always has nice selections of those items. The staff has always gone out of their way to assist me with questions and to make sure I get the exact level of service I need.
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December 2022 by Peter N.
Great service with strap purchase and swap out. The staff were very friendly and helpful with no high pressure sales environment
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November 2022 by Debussy Chopin
The sales staff is great in there. Very friendly and very accomodating. I visit every once in awhile just to browse and perhaps one day to buy one. The rental space is a unique one..they have a very narrow, hallway-style boutique, but their layout design really helps in a visually comfortable store space.
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September 2022 by Khoa D
I’ve always been a Panerai fan buying from my local AD, but when I met Adam at this SCP boutique beginning of this year he took customer service to a whole new level! He helped me with purchasing a PAM01314 and I just recently came back for the PAM01288 Submersible. He gave me some great advice on different straps for the watch and when it was placed on I couldn’t take my eyes off it! He’s not just an ordinary salesman, he treats you like a friend even if you’re not in the market for a watch. I highly recommend Adam if you’re in search for a Panerai!
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September 2022 by Khoa D.
I've always been a fan of Panerai since the mid 2000's and bought a few through the years at the local AD. Some reason I decided to step in this boutique earlier this year and that's when I met Adam. I hate to say it, because there's a lot of great customer service/ sales people out there, but Adam takes it to the next level. I came in looking for the Luminor E Steel in which they didn't have at the time, but he surprised me with a PAM01314. I was pretty stunned by the white dial and ended up purchasing it. Few months later I decided to stop by to say hi and well that's when I saw the new Submersible E Steel. I originally wanted the blue dial, but my wife talked me into getting the grey ( PAM01288 ) in which Adam agreed and gave me some great ideas for extra rubber straps that would match it. The end result was amazing. I just can't stop staring at it! Lol Adam is just great to work with. Doesn't pressure you to buy and will carry a great conversation with you. Thank you Adam for your hospitality and great service! Appreciate your help!
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September 2022 by Mike Lastrina
I had an issue with a watch I purchased. After speaking with their customer service they are taking care of me. I highly respect that type of business integrity.
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August 2022 by Melvin H.
Thank you so much ally for helping me and Armando. We really do appreciate you. I love my solid rose gold Pam 1112 I always wear it all the time. Hope to see you again on our next purchase thanks again ur the best.
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January 2022 by Richard N.
I want to give Ally a 5 star THANK YOU! I always wanted a Panerai, but was not sure which model or size to get. I went over all the different ones online, but being in store and working with someone who is very knowledgeable as Ally made watching buying really special. She went over all the models, sizes, features and really educated me about Panerais. This is exactly how you want to be treated when making any kind of purchase. Thank you again for the awesome experience!
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January 2022 by Bob Krinsky
I have been enjoying & collecting high end watches for more than 20 years but I always stuck to the same manufactures which made for a boring collection. I discovered Panerai in 2018 and have been wearing their Submersible since. Recently I picked up a 44mm Luminor in a trade, a PAM01316, what a beautiful watch. I noticed that Panerai manufactures a similar watch, a PAM01123 in a smaller size (38mm)and wanted to find this for my wife. I had been waiting for bracelet links to arrive from Panerai, I ordered these from Adam. Adam advised me to have two links ordered and if only one got us up to a comfortable fit he would carry the additional link as stock and not charge me for it. This ended up being a life-saver, I did need two links and thanks to Adam I didn't need to wait another two weeks to wear my new watch. I called a few times over the next 10 days or so after ordering the links, Adam was always available and patient. The day the links arrived Adam called me and I came in the following day for the purchase. Adam installed the links himself, noticing my bracelet was not arranged properly, he took a good 20 minutes to disassemble and reconfigure my bracelet, adding the new links and handing me back a watch that now was perfect. While Adam was working on my bracelet I noticed he had a PAM01123 in stock that I bought for my wife, these are not always so easy to find and was a great find. Adam suggested having the watch gift wrapped and to extend the factory warranty by using the Panerai website. Adam couldn't have been more helpful and made the visit fun and interesting, I never felt pressured to complete a purchase, I also ended up finding a red rubber OEM strap for my Luminor in an XL length and walked out of the store completely satisfied. I highly recommend the Panerai Boutique at South Coast Plaza, the entire staff was wonderful, thank you!!
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July 2021 by mehran jalaie
This review is way overdue... We have bout 3 watches from this Boutique in Costa Mesa, and Adam was amazing. He has been helping us a month in advance leading to the purchasing date. Adam identified the products and secured them locally for us. The process was absolutely smooth and pleasant.Thank you Adam for guiding us through our first Panerai watches.We will come back for the next timepieces and we are looking forward to working with Adam again.Thank youMehran Jalaie
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October 2020 by Victor B.
My beautiful wife surprised me with two beautiful Panerai watches, I know two!! For our 24 anniversary . I went back to tell the Adam he did a great job in customer service he provide to my wife son Sebastian . He was very excited how they wanted to go all out to surprise me with the two watches, he even took them to Jostmar to buy me a watch winder for my watches now that is a gent who goes the extra mile for his clients! Sad to say it's rare in this time ! So if you in the market of purchasing a Panerai go see team there , there all awesome Thank you Adam and Panerai team at the south Coast Plaza !!
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October 2020 by Deborah Chaput
The service I received from Adam was exceptional! He is knowledgeable, professional and fun to work with. Adam genuinely cared that I was pleased with my Panerai purchase and went out of his way to help me select a gift for my husband. Having worked in sales for 30 years, first-rate customer service is recognized and appreciated!
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September 2020 by David B.
Walked in this past Thursday around 11AM and was blown away at how welcoming and friendly the sales associate was. He was showing us watch after watch and was nice enough to explain the history behind the brand. I appreciated this as I had no prior history with the brand and wanted to understand the heritage. I appreciated the graciousness and will definitely be giving consideration to this brand in the future.
