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March 2024 by Bernadette Y.
Came here to get the large Mario balloon for my brother-in-laws birthday. The person behind the counter was helpful, and got me out of there pretty quickly. But, if you can, I'd recommend a pickup order of balloons instead of walking in.
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February 2024 by Maria A.
HUGE shoutout to Francisco and Jasmine at Party City in Costa Mesa! I picked up a balloon bouquet for my son's 9th birthday on a Tuesday night (30 minutes prior to closing). When I arrived home, I noticed the #9 balloon was starting to deflate and I was missing a few balloons. I called the store and spoke to Francisco, who offered to stay a few minutes late so that I could go back for the missing balloons and a new #9 balloon. Unfortunately I was unable to return to the store that night so we agreed that I could return the following day for a refund. To my surprise, he called me back within 2 minutes and said he spoke to Jasmine (manager) who offered to Uber me the balloons. The balloons arrived to my home around 9pm and my son woke up to an awesome arrangement on his birthday. This review is to commend the act of above and beyond customer service to both Jasmine and Francisco! Thank you both for your kindness and outstanding service!
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February 2024 by Barry M.
I had a bad experience with them last year at the Super Bowl trying to pre-order. It wouldn't let me do it. I came in the day before everything was gone. They were rude so this year I came in almost 2 weeks before the game they were not willing to help me at all, we have inventory wouldn't know when it'll be in for the Super Bowl specifically party items balloons I finally went online and ordered them but I want to tell the manager is rude. Her employee with a redhead is rude and incompetent. The store will shortly go out of business for sure don't go there.
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January 2024 by Jonathan Steers
Really bad service
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January 2024 by N P
Huge shoutout to Jasmine, Brisny and Jaina! They are so professional, helpful and go above and beyond. I had such a fun experience shopping here and they were helpful in getting my balloons ready for my party and helping me find the best deals for old Christmas decorations!
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January 2024 by alicia areli jaramillo
They did not deliver my order, the cashiers did not help and sent the driver to another address. They canceled my order. They should hire more qualified personnel to give a correct address. I repeated it like 3 times to the girl.
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December 2023 by Jenifer Bond
Party city has lots of variety of all the party supplies needed to throw a birthday party. My kids ran to the candy first off. Their prices were fair for party size packs. Also they carry Mario and hot wheels decorations and piñatas.
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November 2023 by Rasela Hernandez
DO NOT BUY SPIDER WEB AT PARTY CITYJust got out of store after trying to get my money back on Halloween spider web. I just got it yesterday. The web didnt stretch, just broke off in pieces. They saw what it was doing and said they still couldnt refund or exchange because the bag was open. So i just left them with my "trash" and left. Very upset that they can clearly see and displayed how it was faulty and still said sorry too bad for you. HOW IS IT THAT THE SPIDER WEB IS BETTER AT A DOLLAR STORE!? It was such a small cost too, im more mad about the experience. NOT USING PARTY CITY AGAIN.
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November 2023 by MISS ANDRY
waited 25-30 min for one singular balloon to be inflated with helium. came back wasn’t done, gave poor excuse why they weren’t able to inflate it. balloon guy didn’t even TRY apparently after asking another worker if they could and she reassured me they would. POOR communication between employees. Wasted my damn time.
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November 2023 by Joyce F.
great selection of halloween items! i bought two gravestones, table clothes, plates, napkins, spiders and spider webs. staff friendly.
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October 2023 by Bill Reitz
Everything needed for parties and holiday decorating. Friendly crew also.
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August 2023 by Isabel S.
This is the 2nd time that I have purchased expensive balloons and they deflate mid party. Not sure if it's the employees not sealing properly or what but for $20 balloons it's buyer beware.
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July 2023 by James A.
Was able to buy all the stuff I needed for my daughters birthday. Didn't mind spending a little more for the convenience of finding everything in one spot. Glad there was a lot of selections especially for girls birthday party t
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December 2022 by Don Featherstone
I found everything I needed for Thanksgiving. One stop and done.
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November 2022 by Anthony Vincent Cruz
More organized, clean, and fass service than the branch near we live.