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May 2023 by Richard Romero
I received great service and quality new cushions for my patio furniture with a very reasonable price. Grace at the Costa Mesa store was efficient, knowledgeable and friendly. I highly recommend the Patio Place if you need any patio cushions or furniture.
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October 2022 by Neal S.
Iris and Grace at the Costa Mesa location are fantastic. They spent quite a bit of time with my wife and I helping us select the right patio furniture for our place in Huntington. Both Iris and Grace have a great eye for fabrics and the right colors. They listened to us to understand exactly what we were looking for and then pointed us in the right direction so we could quickly narrow down our options and come away with something that was just perfect. The price was fair and they took all the hassle out of the whole experience. We had been to four other retailers but quickly realized that this is where we should buy. Very pleased with the service.
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July 2022 by Diane C.
Don't do it! We have been waiting for OVER A YEAR for certain pieces to our patio set. They won't even do us the courtesy of returning our communications, even after they asked us for the invoice number in order to assist us. Originally they told us that we could receive loaner pieces, but even that took 5 months to occur, and arrived last year AFTER summer was over. Save yourself the headache and purchase elsewhere. P.S. Iris was great. This is not a reflection of her.
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February 2022 by Karen L.
Ordered new replacement patio cushions from Iris at Patio Plus. In just four weeks we received a call telling us the cushions were ready for pick up. Iris greeted us with respect and our new cushions are perfect. The business is tight on quality control and has a wonderful selection of patio furniture and Sunbrella fabrics. The professional way Iris dealt with our business was excellent. We highly recommend. Patio Place and do ask for Iris. You will be very glad you did.
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January 2022 by Beverley C.
We purchased a couple of chaise lounge cushions from this store as replacements for furniture we had purchased elsewhere some years ago. The price was fairly reasonable and the quality of work was great. About a year later, a bird or animal decided to attack one of the pillows and made a terrible mess of it. The Patio Place was able to redo the work on the pillow in less than a week and we are extremely happy with the product. This firm really stood behind their product.
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July 2021 by M Z
Do not trust this business - they do not honor their word. We had a terrible experience. We met with the owner Bob and placed an order in February for some custom awnings. He told us our work would be completed in one week. Each time we tried to contact him to find out when they would be ready, he lied or did not return our call. Ultimately we showed up at his business the first week of July - only to find out he had not even started our job, and said he regretted ever agreeing to do it.
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July 2021 by Michele Z.
Bob the owner is a very dishonest person!!! He lied to us for approx. 5 months telling us that we would have our patio upholstery completed at the end of the week each time we called and it never happened. Terrible customer service!
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July 2021 by D M.
***WARNING*** Be very careful when doing business with this company. I ordered awnings on Feb 16th (middle of winter) from Bob the owner and he promised to have them done within a week. It has been nothing but lies from him telling me every week that they will be done next week, then the next week after that and so on. It is now July 1st and guess what? After 4 1/2 months, he still hasn't started them and now tells me that he should never have accepted the job... Great customer service, Bob!
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June 2021 by Scott T.
I don't write reviews often but The Patio Place deserves a highlight. Initially, I was reluctant to have them refurbish our old patio furniture because of a handful of bad reviews. However, I read the good ones and decided to call on June 18th and see what they had to say. Bob (one of the owners) picked up the phone. I explained that we needed to repair our old patio furniture, we were looking the change the color scheme, and that we wanted to have everything powder coated to match. That's all standard stuff for patio furniture refurbishing companies however, what wasn't standard was our desire to have it done before the 4th of July. Every other company I called had a 6-8 week lead time. Before Bob could commit to our goal, I was able to text him pictures of our furniture to see what they could do. While on the phone, he was able to receive my pictures, assess the scope of the project, confirm that our furniture was of good quality worth the expense and provide detailed explanations for all my questions. Moreover, he provided a quote before the end of the workday and arranged for our furniture to be picked-up the very next day. Bob was confident they could get it all done before the 4th; 2 sling swivel chairs, 4 sling stationary chairs, 4 non-sling stationary chairs, one large glass table (approx 72"x36"), another small circular glass table 24" in diameter, and two custom cushions to match with the replacement sling material. On the scheduled day, the pick-up truck arrived at our house in San Clemente very close to the estimated time. They had all the sample powder coating colors and sling material samples so we could choose our new look without having to go to the shop in Costa Mesa. We were excited to finally have beautiful patio furniture again but were still concerned we may not get it back by our 4th of July deadline. This was a hefty task to pull off and I'm excited to write this review because they nailed it! Our furniture arrived today 6/29, well before the 4th and boy are we happy!! The best part of the whole thing...the price. The Patio Place was significantly cheaper than all other companies we called. It was a win-win for us. Thank you to Bob and your Team : )
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January 2021 by JUDY Ren
Terrible company, good at collecting deposit, dishonest business. I should Have checked yelp reviews before I made decision.I’ve purchased a set of patio furniture includes a nice fire fit on 10/17/2020, me and my friend were there together, we were told the furniture will be delivered in 4-5 weeks, cashier name is Grace, then we wait and wait, they never deliver the product, now it’s 2021, I still never get my furnitures. What’s worse is, no follow through service from them, they never call you or contact you to confirm the delivery date.I’ve made effort contacted the owner, he told me it’s normal to wait that long for that type of customized furniture, I DON NOT think it’s customized one, I only changed the color, I didn’t design the style, change the materials. Back and forth, he agreed on give me two pillows as delay apology gift. I drove there to pick the pillows, the shop is closed for family emergency, gosh, waste my time again.Paying almost $8000 patio furniture, have to wait three months???? It’s ridiculous! I was expecting 14-30 days delivery. Don’t be rip off by this company. Please be alert
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January 2021 by Jeff Geron65
These guys have very high-quality furniture and are professionals. My last patio set lasted seven years and held up great. Additionally, they are just super nice people. Highly recommend!
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December 2020 by Jessica C.
I bought a fire table off Craigslist some time ago and it was hooked up for natural gas. I needed it to hook up to propane, but what I thought would be an easy conversion turned out to be the quest from hell. I went to and called every hardware store, bbq retailer, fireplace retailer, and any other place that might be able to help me with no luck. I randomly called up Patio Place and was connect with Bob who patiently listened to my situation and suggested I send pictures to help him get a better sense of my issue. Bob then connected me with Bob the owner who knew exactly the part I needed and told me to swing by. I went expecting to be charged for service/parts but was instead handed a doohickey, given instructions and told "Merry Christmas!" I can't thank the Bobs enough for helping me out. I now have a functional fire table instead of a useless metal monstrosity in my back yard. They went above and beyond to help me out for a product I never purchased from them and didn't charge me for the doohickey that hadn't been able to find for over a year. 2020 hasn't been a great year for businesses and I would have happily paid whatever they charged, but their commitment to top notch service and customer relations just blew me away. I recommend Patio Place for all outdoor furniture and accessories and will definitely be buying from them in the future.
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September 2020 by Lisa S.
The worst customer service! I showed a male employee a picture of what I was looking for and he made fun of what I liked. He said it so loud it was embarrassing. My husband and I just walked out. Couldn't believe! If you want better customer service and nice product, go to Terra Outdoor Living.
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September 2020 by Scott B.
This place is outstanding! Showroom in Costa Mesa, warehouse in Orange. Great selection, knowledgeable people, fast service, fair prices, high quality! We could not be happier with our choice to work with these people!
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May 2020 by Brian D.
Our patio chairs recently started tearing. We have had the set for 15 years and still like it. We came to The Patio Place for refinishing. They had a wide variety of fabrics to choose from. They did a fantastic job! We are very happy with their work. But even better is their customer service. They were polite and respectful. We had a little mishap when we brought one of chairs and they were able to repair the damage so that we could not even tell. I highly recommend The Patio Place!