March 2022 by Matt Schlegel
terrible place, rude employees working there, not professional and very inefficient. I got into the store and they asked if I had an appointment I didn’t and he refused to serve me so I left the store made an appointment for the soonest available time (in about 10 minutes) and the guy with glasses and beard still refused to serve me, I ended up going to the shop in front of it. Save your time and money and go straight to Midas literally right across street, it’s a little bit more expensive but is worth it for the service and professional service
February 2022 by Eric Hanson
Had a nail in tire. They were busy. Manger called other store. They got me right in an back on the road
January 2022 by Ellie Burnett
I had such a great experience at this Pep Boys location. Kelly was my mechanic who helped me with my car and he was amazing. He was helpful, patient and communicated what my car needed and the prices. He also gave me the best price for my tire and rotors I needed. Best experience I’ve had at a mechanic shop. I actually had an appointment on Saturday at the Bristol pep boys location and it was absolutely horrible. I had a appointment at 9:30, they said they would call after a few hours to let me know what breaks I needed, they never called. I had to call the store probably 10 times before they answered and it was 4pm and they still didn’t get to my car. Total waste of my time ubering there and back on my day off. So after that experience I went to this location and it was AMAZING. All thanks to Kelly!!! He’s the best and someone you can count on? So glad I found my home mechanic- I’ll be going to Kelly every time! Truly a relief because car problems can be the absolute worst. 10 out of 10.
December 2021 by Carlos Munoz
We had a great experince at that location of pep boys. An excellent customer service from the workers kelly, Nacho and Manuel. The recommendations they gave about my car are so very true. I truly recommend coming here. Good price on change of tired and on inlightment.
November 2021 by Mary Fitzpatrick
Kelly was so helpful! He was on top of my car’s maintence needs and explained the process with such professionalism. My car was in and out quickly which I was surprised because the shop looks relative small, but it was well managed and I will defineitly be back because of the great service I received!
August 2021 by Joel Carlson
This is my GO TO tire place. If they don't have it, they can get it. Gilbert and Kelly are both knowledgeable and friendly.
May 2021 by Josh Fisher
These guys know theirs stuff. I would call them the tire experts. Their tire selection is very good, and their knowledge is even better. I was looking for performance tires and the staff here knew their stuff. Will go to this store again for sure.
January 2021 by Leonardo Romagnoli Ferreira
Very good service, fast and very nice store.. I really like car store.
December 2020 by Hashim A
This may be the third time at this location, it is unfortunate I visit only when there is a disaster happening to my car, didn't happen to visit for schedule maintenance.They have wi fii, small but nice waiting area with a soda despenser, coffee maker ( out due to COVID19, clean bathroom, large screen cable T.V., if you are a fan of contactless payment they have it.They are strategically located on the 55 entrance, they are usually fast, and I hope they become always fast.
November 2020 by Parker Macy
Took my vehicle in for an oil change, now it won’t start. They basically told me I was out of luck and to tow it away. Worst mechanics ever.
November 2020 by K P
Jeep dealership wanted to charge me $480 for one tire. I went to Pepboys and got it installed for $235. Kelly was great. I recommend them.
November 2020 by Michael Bellah
October 2020 by Olivia Koss
They didn’t inspect my tires before taking them for alignment service. After waiting and driving there twice, they told me they cannot do alignment. Christopher was unprofessional when I asked him why they didn’t tell me in advance they cannot do alignment and rotation. I do not recommend this service to anyone.
September 2020 by Jeff Yin
Always have my 6000 mile routine maintenance done here. The stuffs were friendly and technician Juan always follows your request to check out additional problems may have on my car.
September 2020 by encore944
Long wait times, hardly anyone picks up the phone and even with an appointment someone could walk in ahead of you and get serviced first.