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February 2024 by Savannah H.
This is specifically about pet smart but more of the adoption event they had going on outside on 1/27/23 I went by because I saw the event going on. I've worked with multiple adoption agencies have adopted out dogs, fostered, rescued, etc. I parked to see if any dogs could need a foster or I could post pictures of the event going on only was gonna be there for a few minutes and leave. I went to park and they where blocking one parking spot so I had to awkwardly park in the spot next to it (I drive a large truck) so I accidentally took up 2 spots (even tho they where blocking the one I was crooked in) and the lady yelled at me to move who worked the adoption event. I told her I'd only be there for 2 minutes to take some pictures and leave and she continued to yell at me to move like I get I was kinda blocking the second parking spot BUT SO WHERE THEY. I told her I just wanna take some pictures to help these dogs find a home and leave and told her I've helped a lot of pets get homes she said she didn't care and that I needed to fix my parking. For someone trying to save dogs she doesn't seem to interested at that point I got a little snappy and just left. I felt really disrespected for only SLIGHTLY parking crooked in a parking spot.
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January 2024 by Carol W.
This was the worst grooming experience my dog received from PetSmart! Completely uneven, long in some areas and down to skin in others. They couldn't follow directions. It took a 6 weeks for her to have enough growth to even it out. I talked to the manager. She was rude and defended her groomer. Again worst experience my 6 year old dog ever had. Never go back!!!
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January 2024 by Michelle C.
The grooming services are fantastic and also always have the best service . We have brought in our golden several times for a puppy cut, nail trim and teeth brushing - she always comes back dog show ready!
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December 2023 by Destiny H.
Bought a five dollar tube of pet toothpaste for our dogs and it was spoiled, absolutely unusable. I went to take it back and they said, unless you have the box that it came in we cannot take it back and refund your money. What kind of business is this that rips off people like this? The customer is always right. When Brad Kriser on this particular facility, it was a classy place, but now it is as low a grade as they come.
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December 2023 by Joan G.
When I complained to the older female cashier with a limp for taking so long to refund a pet gate, she said, 'It's because I don't like you'. I will never purchase anything from the Costa Mesa PetSmart again!
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December 2023 by Brittany F.
I took my little dog for their Christmas pictures and everyone was nice and everything. I had an appointment I wrote my email down and they said I'd get the photos the same day around 7. I waited and nothing so I gave it a couple days and called. The girl I spoke to was rude didn't really care and hung up as I asked a question. I called again yesterday on Wednesday and the man was much nicer asked for information and dog description. He said their photo person would be in at 1:30 they'll take a look at this for me and still nothing. My dog is pretty distinct and I described him in detail. I don't think I'm getting my photo. I wish I brought my own camera but I was too busy trying to get him to look at their camera. Pretty upset because I was excited about my little guys first Santa picture. I don't know how much more descriptive I could have been. A chihuahua terrier in a red outfit with reindeer antlers and his name written next to my name, email and phone number.
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December 2023 by Rod Jeheber
My "Go To" for my pet supplies!
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December 2023 by Michele D.
I shop here multiple times a week and mostly at night. This store is crazy hot. I cannot stay long because I am sweating when I leave and now the nights are cold outside so It is just a good way of getting sick. Hey Petsmart Corp. do you not care about your customers? Because I would think that you want your customers to feel comfortable while shopping or do you not care. IT IS WAY TOO HOT IN THIS STORE AND HAS BEEN FOR A LONG TIME, DO SOMETHING ABOUT IT OR I WILL SHOP SOMEWHERE ELSE. CHEWY IS ALWAYS A GOOD ONE TO SHOP ONLINE!!!
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November 2023 by Tiffany N.
This petsmart for cat adoptions it the best. There's A LOT of cats to choose from and they're not all the same gray tabby's (no hate, just some people like different cats). The adoption process was so quick and easy if you're a qualified potential owner. You even get a petsmart coupon book for all the cat supplies you need. The same thing goes for dogs you adopt at PetSmart. They're very active at this location for adoptions (check on Sundays). You get to see dogs here that you can potentially adopt. Highly recommend this location as they have cat and dog groomers as well. Pro-Tip: You can walk-in for cat nail trimming services (just call ahead if you're unsure) and it only costs $15. You don't need to do the whole bath and nail trimming package because you rarely will ever need to bathe your cat.
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November 2023 by John Schiesser
They do a good job at reasonable price.
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November 2023 by Stacy G.
Unfortunately, I do not recommend this location. It's the smelliest pet store I've been into, which makes me think they don't clean up enough after the animals who have accidents. I also don't recommend this location because of the parking lot/area surrounding the store. It's near a messy intersection and the parking lot is cramped. Overall, it was stressful just getting into this store and then you walk into the smell of urine and feces. No thanks. I will say, the customer service was good. Everyone who helped me was nice.
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September 2023 by Carly S.
Movie is the BEST groomer! My Baby lovesss him and he's soooo sweet. He trims and combs her perfectly!
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July 2023 by Kaleigh H.
Whatever you do do NOT take your dog here. We brought our small pug chihuahua and also bought one of the deluxe package add ons which includes teeth brushing/mouthwash thing and a bandana. When I went to pick up my dog he looked scared and his breath somehow smelled even worse and his nails were sharp as hell as he also didn't have a bandana. It seems like they just washed him. You're better off washing your dog yourself then coming here.
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July 2023 by Melanie G.
My first time ever going to this place to get my dog groomed was a little scary, obviously, a Male Groomer (not sure what his name was did my dogs appointment and at the end of the appointment my dog looked very bad...but I understood that my dog was matted due to his SUPER curly hair but I still found it odd that he proceeded to say that my dog wouldn't let him cut the face but in my head I was thinking, I know that's not true because it WASENT just his face looking weird it was EVERYTHING. The reason I am giving 5 stars is because I went for a second time (today) and Quantasia groomed my dog and OH MY GOODNESS when I tell you my dog had matts again and instead of my dog (Oreo) looking terrible like last time he looks like a whole new MODEL DOG she is TRULY AMAZING! Thank you so much Quantasia I came home and Oreo is so so happy.
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July 2023 by Lexi G.
What a great experience! When I called to schedule the person I spoke with was so knowledgeable, thorough and nice. They even accommodated me for a Saturday morning appt the night before. It's nearly impossible to get a grooming appt next day. When I dropped my two dogs off the check in was easy but thorough and all staff were very friendly. I was worried about one of my dogs because she hates kennels so they suggested a suite and said she did great, was calm, just chilled. When I picked them up just WOW they looked amazing! They were calm and in great spirits not scared or trying to get outta there. The price is VERY reasonable very affordable and the quality was top notch. Even just looking at the pics of their work on the wall you can tell these stylist are very skilled! One of my dogs was a rescue and her coat was funky but they made her look cuter than I ever thought she could look tbh (sounds mean but I loved her anyway ha!) Valerie groomed both of them and they look fab! When I was checking out at the register my daughter and I were talking about how cute they looked and another customer asked who groomed them and we said it was Valerie. Their response was "oh yes she's the best" overall a great experience. All staff were super nice and very customer service oriented, and a younger crowd. I wish I had the cashiers name and the person who checked us in and out to shout them out . Will definitely be coming here for now on