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February 2024 by paca
The team here has always been lovely and helpful. The selection is good and the team is very attentive.
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January 2024 by Roxanne C.
I recently had a disappointing experience at Prada. Despite being a loyal customer who has spent thousands here, the customer service during a recent exchange was disheartening. I purchased boots for Christmas, but unfortunately, the size was a bit too small. When I tried to exchange them, the staff was rude and insisted on a petty reason - a hair strand in the box. Instead of accommodating a loyal customer within the 30-day return period, they prioritized avoiding a minimal loss. They would rather the customer lose $2,500 not being able to wear the boots. It's disheartening when other designer stores are more accommodating in similar situations. Think twice before investing your money here. #PradaExperience
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January 2024 by Maria Badounas
Gorgeous display always a great experience! :)
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January 2024 by Ria Jb
Always amazing highly recommend !!
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January 2024 by lolicat
The manager of this store is the worst unprofessional sales person I’ve ever seen! I’ll never ever come back!
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November 2023 by Cortne
Loved this mall. Very beautiful.
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October 2023 by J C
Didn’t get pictures but love this store location. I have been here plenty times and service is an A for sure! Great, friendly staff.
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October 2023 by Jei Liu
I got the wrong hat size in Europe as a gift and even though it was outside the return/exchange policy, Brandon was super helpful in helping me get it exchanged so the hat wasn’t wasted!! Thank you, Brandon!
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October 2023 by Steve O.
Staff: Really happy with the service here. Initially we were helped by Phoebe who was so nice. Unfortunately when we returned after other shopping she was at lunch. Her manager helped us and she was really nice as well. Quality/Quantity: This store is quite large and very nicely stocked. Tons of beautiful inventory to choose from. All of the staff was friendly, helpful, and welcoming. Value: This brand is well known as a luxury brand so you don't come here looking for value. Overall: Super impressed by this store in all ways. Don't be intimidated by shopping in a high end store like this. We just came back from a softball game so we were dressed very causal including lugging a softball bag on our shoulder and we're still treated no differently. This store does not judge or value you any less. Ended up getting the Mrs a beautiful new purse that she loved.
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August 2023 by Ariel L.
2 stars for the good customer service but the store needs some updating . Did not feel like a luxury store but more like a store at an outlet . The lights seemed dingy and there needs to be someone there constantly putting the bags back on display in a neat and more appealing way .. the bags seemed just thrown back to where they were supposed to go and it lost my interest.. I was interested in possibly buying a Prada bag but for some reason when walking into the store , the store did not compliment the bags at all.. The bags online seem more to look more expensive rather than in person..
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June 2023 by Nevine Kamel
I want to buy new shoes ? I went to Prada I find what I want I was very happy the people were very nice I meet the Manager her name Money she help me with everything and very nice lady.Prada, an epitome of luxury fashion, continues to set the bar high. With their iconic designs, meticulous craftsmanship, and impeccable attention to detail, Prada exudes sophistication and elegance. From exquisite handbags to stunning apparel, Prada remains a symbol of timeless style and exquisite taste, captivating fashion enthusiasts worldwide.
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April 2023 by Gina M.
I came here to purchase a backpack I wanted to take with me on a business trip. I came in knowing exactly what I wanted. It's 2023 and they're still not allowing more than like 4 people into their big ass store. I waited for about 30 minutes as only the 2nd person in line before they let me in. This store needs major updating. I did not at all feel like I was shopping at a high end store. The lighting is dim and the carpet is dirty and disgusting. It looks like this would have been a luxury store in 1992. I straight walked up to the item I wanted and told the SA I wanted to purchase it. The staff was very kind but extremely SLOW. This whole ordeal should have taken me 5 minutes but ended up taking me close to an hour to with the waiting in line and the excruciatingly checkout process. They never check you out in front of you but keep going in the back to bag up your stuff and to print your receipt and all that. I was so frustrated. Anyway, I wait it out, get my things and leave, only to receive a text message about 30 minutes later telling me that I don't have the correct receipt. I checked what receipt they gave me and it was for something less than half of what I paid. For a luxury store, the experience was a hell of a lot less than luxurious. I love my bag though.
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March 2023 by K L
Made us stand in line for 25 minutes, the store was not busy at all. We couldn’t even go inside to quickly look at the shoes. The door man let us sit down inside cuz we were standing waiting for so long. Still wouldn’t allow us to even take a quick peak around. Ended up leaving after sitting for 15 minutes. Horrible shopping experience.
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March 2023 by Jonathan Kohan
Go to a different store. I bought a pair of shoes going there from Los Angeles. They had given me a totally wrong size shoes. They did not make any attempt to help me get the correct size. Unbelievable!
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September 2022 by Soobin Cho
Amazing, clean mall. Down side is they don’t have many good food places