April 2023 by Tommy Choe
The clothes and service here are top notch. Matt went above and beyond to accommodate all of my needs. It’s as if I had my own personal stylist.
February 2023 by LoLinda G.
Nice store, but very small selection. They don't even carry the classic v-neck cable knit sweater, or Rugby shirts! Employees quietly follow you around...
January 2023 by Jess Xu
December 2022 by Patricia C.
Never order online Ralph Lauren. Purchased a gift online not the outlet Ralph Lauren online and they said they will GIFT WRAP the item . This is what GIFT wrap looks like in REAL LIFE vs what is shown on their website. What a JOKE! I paid extra for the gift wrap! Apparently either they're too lazy to wrap it in a box w a bow on top or this is their version of GIFT wrap - CARDBOARD BOX Lol Never again!!
November 2022 by Jason Koh
There could only be the one
August 2022 by Femi B.
Two staff members were extremely helpful as I placed my online order. They were able to inform me of the location that I could purchase a few of my items without having to waiting for shipping. I know they were busy, but they didn't rush me when I was on the phone with them. Thank you!
June 2022 by Tamara Beasley
Staff were very friendly.
February 2022 by Oscar Sundholm
Helpful staff. Mostly Purple Label.
November 2021 by Cindy Larez
High quality store. Good customer service.
August 2021 by Barbara Amato
I dream of wearing Ralph Lauren's A-list designs and quality that is very much appreciated by discriminating shoppers.
June 2021 by reza khamsei
I bought a linen polo shirt after 1 week find out the quality is so bad! I went there to return by receipt in my hand but they didn’t behave me in a polite way and didn’t accept to return.I am totally not satisfied about the quality of the shirt also the manner they behaved me at all!
May 2021 by Enrique Dean Ingles
Ralph Lauren in South Coast Plaza store is an amazing store with great selection of clothing what’s the new styles coming in and the Ralph Lauren consultants at the store are amazing, friendly and courteous
March 2021 by John K.
If you are looking for people who judge you based on what you are wearing, this is your store. Personally, I own a lot of Ralph Lauren clothing ranging from polos to suits. I just decided to stop by after shopping for some items because I love RL and their clothing. I have never felt more uncomfortable in a place and never imagined it to be from RL. This place was empty (I can understand why). So much for working sales. Anyways, spend your money in places that give you better customer service. Honestly, it's just Ralph Lauren too LOL.
March 2021 by Marta Chesnova
Good place, and I got good things. Great quality. I give al 5 stars for the quality, but customer service needs improvement.I had pretty bad customer experience today. This is from three times being at the store... First time I came a bought shoes and a jumpsuit. I decided I need some alteration on my jumpsuit, and the salesperson Cici (Inhae) helped me to get the alteration set up. Well I paid for everything, and she invited me back for the alteration person to measure and see how I want it to fit.Alternation is done very well and I am happy with it. When I came pick it up, I was ready to pay the alteration fee and go back to work. Cici (Inhae) didn’t want to take the money, she said I was already charged for it... I left, and was about exit the mall... Cici was running trough the whole mall after me to catch me before I left... she told me I have to return to the store and pay the alteration fee. Oh this was such an embarrassment, she ran after me like a stole something...and when we entered the store back so I pay the fee, every associate there looked at me like I stole something also... This is such a small amount to pay in comparison with what the clothes costs at Ralph Lauren, and I wasn’t running away from paying it... However, this experience of a salesperson running through the whole mall to catch me before I leave when it wasn’t my fault, it screwed my day and took a very long time...as I had to go back to the office!!! It took her 20min to figure out how to charge alteration fee, because it was coming out taxed... I think she grabbed a store manager to help her zero out the tax, but my time was valuable, and it was lost and made me feel embarrassed.It is very bad to chase your customers, especially when they’re willing to pay!
December 2020 by Andre G
This store used to be a more comprehensive representation of the brand’s offerings (all high end) but now specializes in the rarest, which is the Purple Label line (think highly exclusive materials and very limited production volumes, sweaters and such could be around $2,000 and made-to-measure suits past Tesla-prices).The staff are the best, the store is brightly lit and arranged with multiple rooms adding dimensions to the space, the variety of options are impressive and these products have lasted me well over a decade so the investment is worth it!Buy it nice or buy it twice