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August 2023 by Jason Meairs
One of the worst customer experiences of my life. Would give negative stars if possible.Lied to my face and refused to accept an assigned Uhaul drop off and tried to grt me to drop it off at a differemt location, where I was informed that (1) I was lied to and (2) that I would be assessed a "defamation fee" as an additonal chatge if I'd made the mistake of leaving it there.0 integrity business - avoid at all costs.
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July 2023 by Jason M.
One of the worst, if not THE worst customer experiences of my life. Would give negative stars if possible.Lied to my face and refused to accept an assigned Uhaul drop off and tried to get me to drop it off at a different location, where I was informed that (1) I was lied to and (2) that I would be assessed a "defamation fees" as an additonal charge if I'd made the mistake of leaving it there.I'd also explicitly requested TWICE after being initially refused to contact Uhaul or the alternate location, which they also refused. So on top of lying to me they made their job my problem.0 integrity business - avoid at all costs.
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July 2023 by Madison L.
This place is under new managment and its really great. The woman that helped me was so nice and patient. She was working with everyone so efficiently and calmly and getting everyone everything they needed. I'll be going back it I ever need anything again.
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May 2023 by Sabrina S.
Great communication and service with very friendly staff. Overall quick and easy without any issues. I would recommend to anyone looking to rent equipment.
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February 2023 by J V.
This is the only place I go to for all my equipment and trailer rentals. This is a honest, family owned business! I'm always treated with respect. I highly recommend this place for all your equipment, trailer and van needs! Support a great local "mom and pop shops"!!!
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January 2023 by Peter H.
This is a place of fraud , the owner Manny is a con artist . Avoid this business at all costs , I have only had to dealWith Manny twice . On both cases he yelled profanity at me and was so rude I had to write this review . Terrible business , terrible person , strong Recommendation to avoid !
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January 2023 by Betel N.
If I could give this place 0 stars or negative stars I would. This place is awful. If you can avoid going here, do yourself a favor and AVOID IT. The guy, Manny, running the store is incredibly rude, insulting, and unprofessional. He lost the key to the uhaul that we returned and blamed us for it and took no accountability for his actions. He began cursing at me and said there was nothing he was going to do about it. The worst service I have ever received in my life. This place should be out of business. DO NOT GO HERE.
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August 2022 by james Mead
They don't even deserve 1 star. One of the worst customer service experiences in my life. I rented a 10ft uhaul truck over the weekend to move some furniture into storage. I returned the truck a day later on time with the fuel at the correct level and only drove the uhaul 45 miles. I never received a formal receipt or charge on my card so I went back to them to figure out what happened. Turns out the accidentally linked me up with a different customer's account and charged me for double the amount of miles I actually drove. They would not accommodate me so I ended up contacting uhaul customer service directly. What a mess and shame on this Rent One for not taking responsibility for their mistake and making it right for the customer. DO NOT USE THIS RENTAL COMPANY UNLESS YOU WANT TO GET RIPPED Off!
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July 2022 by Jennica C.
like the other reviews - if you see this before booking AVOID THIS LOCATION. we did not choose this location, our reservation was moved there for some reason. uhaul corporate has never seen an issue like what we have experienced. charged our card under someone else's accounts for an additional 50 miles + blankets that were not missing. Trying to rip people off! super unfriendly and unwilling to accommodate or help/provide a refund corporate is taking care of it Avoid the hassle!!
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June 2022 by Steve J.
Avoid this place! I returned my U-Haul truck here. I got a very rude call from Manny 20 minutes after drop-off, telling me I had only returned five moving blankets, and where were the rest? I told him I couldn't find them, and he told me he was going to charge me for the missing blankets. Got a charge on my credit card the next week for $340! Called to complain, and Manny called me back specifically to tell me it was my own damn fault! I'm dealing with the U-Haul district manager to get some of my money back, but will never, ever, do business with these guys again. Read the other Yelp reviews about Rent One - there's a pattern. Go elsewhere.
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June 2022 by cathy jenkins
Excellent service, beyond what I could expect. I really needed to rent a piece of equipment quickly, and I needed it delivered and picked up. Rent 1, with Manny at the helm, went beyond their regular scope of required service to help me out on short notice and with complete professionalism.I am very grateful to Manny and the Rent1 Co. for being there when I really needed assistance. Fair price. Highly recommended.
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June 2022 by W A
Showed up for my reservation. Guess what wasn't ready, with no one at the counter to help! That's right, any of the employees here.Then they cancelled my reservation.When I asked the lady about it when I got in, she was super combative.Save yourself the hassle and go elsewhere
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June 2021 by Anna B.
Would rate zero if we could! We rented a 20 foot truck a month ago. We got confirmation a day prior with our pick up address. We took an Uber over to this location to pick up our truck at our reserved pick up time. When we showed up, the guy in the office told us that he had no trucks we could use. He said the person was supposed to drop off the truck the day prior and didn't. They didn't even bother to call us to tell us! We had to call U-Haul ourselves and find another truck which was very difficult-we found one in San Juan Capistrano, 30 miles away from our original pick up location! He didn't even offer to help us in any way, he was very dismissive and just wanted us to leave his office. A frustrating situation during an already stressful time. Avoid this place and go to another U-Haul location!!
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March 2021 by April H.
The guy who works there is weird, definitely be careful with the dude. He's unprofessional and really odd, try and ask for the woman who works, she's great. I apologize in advance if the man has any mental health issues.
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January 2021 by Christopher S.
The rudest person i've ever encountered before. Manny (at least that what he said his name was) was beyond insulting and had no clue what he was talking about. He kept trying to charge me for things that i did not need to be charged for and his superior already said i wasn't going to be charged for. How a person with this personality stays in business is confusing to me. If it wasn't for U-haul having great customer service im sure this person would be out of business.
