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July 2023 by Josh Hahne
Did a great job fixing my Tesla model 3 by replacing/repainting my driver’s door! Would absolutely use again.Service: Body & Trim
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June 2023 by Bradley B.
They helped with a dent, but when I had another issue they really dropped the ball. I had side mirror damage to my Model 3 and was quoted over $700 from them with over $200 going to mechanical work they said was needed. I called another shop and they told me that it's not and finally I got the best advice to book service through the app and got the best rate at $485 and they are doing mobile service at my house for it. They also confirmed that the mechanical work they are charging for is most likely not needed and done on a case by case basis, but even if it is their price was lower. After questioning the mechanical work I got the run around and they stopped responding to me, very unprofessional and the best advice I got through this experience is use the service function in the app and only use a body shop when explicitly told and referred. Glad it saved me from overpaying for work that most likely isn't needed.
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April 2023 by Mike Echan
Great job with customer service. Tesla ended up being totaled but receptionist was great with communication. Will definitely be giving them future business.
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April 2023 by Attila Kovacs
Reliable and the work is very high quality
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April 2023 by Travis White Realtor & Co
Best service ever!
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February 2023 by Sabrina W.
I rarely leave reviews but have to say I had the best experience at ROEM. I had a simple repair need on my Tesla Model S as the front license plate was falling off. I arrived with my two month old son and was impressed with the nice waiting room and courtesy of the front service attendant. The manager came out and was able to attach the license plate within 10min. I highly recommend this repair service shop and will be bringing my Tesla here going forward.
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January 2023 by Joon Lee
This place is state of the art with amazing customer service. They mainly repair Teslas and I crashed mine 2 weeks ago. I met up with Raul and he was so calm and reassuring during a very stressful time for me. The staff especially Sierra that works the front desk was so friendly and accommodating. They fixed my car in 2 weeks to replace the front bumper. My car looks good as new and I strongly recommend this place. Great work ROEM!!Service: Body & Trim
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January 2023 by Heidi Endert
My Mother was involved in a hit and run accident. She had not had an accident in over 20 years, so was "new" to the process and how to handle the claim with her insurance. Jeff and his staff were amazing and walked her through the process making it less stressful. The workmanship was fantastic and she is completely satisfied! Her car looks amazing, and they completed the work in the timeline they provided, even when more damage was found during the repair process. We are grateful to Roem Collision for making this process go smoothly and providing high quality service and repair.Services: Steering & suspension repair
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January 2023 by Chris P
They fixed my Tesla after someone drove into me. The car has never looked better. It looks better than when it was delivered! They were a pleasure to deal with.Services: Painting
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January 2023 by Eric Lenarz
Great experience. Nice work, friendly and timely. Will bring my Tesla back if ever need to again.
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December 2022 by Mazar X S.
My Tesla model 3 was damaged around the charging port, the left back panel and left side of the back bumper. It was a huge upset because not only was there cosmetic damage the electrical part around the charging port was also effected. I wanted to find a collision center near by me that was highly experienced with Tesla electrical and body repair so after doing tons of research I found ROEM. On my first visit to start the damage evaluation, Sarah, the receptionist, was always so kind, helpful and professional and that continued on until the day I picked up my car. Gary, the Repair Process Manager, has over 20 decades of experience and has made my experience so easy and smooth. He is very knowledgeable in guiding you through the process of getting your car repaired and he has been highly reliable from the first visit to the very end. He explained that because I was hit around a very sensitive area of the car his specialists will be very thorough in making sure all the wiring will be tested to make sure everything was working great. I also noticed they had immense amount of Tesla vehicles of every model in their garage being worked on. There were more in their outdoor parking area so other Tesla owners truly seem to believe that ROEM is the Tesla repair king around the area. I did see a lot of before and after photos on ROEM's yelp page but seeing the amount of Teslas in their care proved to me that this team means business. After meeting the team members I felt at ease and very confident that they were the right choice. Honestly, every time I went there all the team members were super pleasant ,nice and dedicated in their work. Initially, I had to wait about a month for my parts to come in but when I was doing my research I called around a bunch of other collision centers and they all also said it would take about a month to get in all the pieces before they could start working on the car so expect that it's going to be a wait everywhere. It was well worth the wait because ROEM is a well oiled machine and they did an amazing job! My car looks and works like the day I picked it up from the tesla dealers. The body repair work is flawless. They had to remove the whole entire side paneling and weld a new piece on. The ROEM crew are masters at what they do. My car was cleaned, waxed to perfection and my tires were dressed. I really appreciated that extra touch. I waited a few weeks before posting this review because I feel like electrical repair is tricky to review right off the bat. I have charged many times and I have had no problems at all :) Overall I have had a great experience with ROEM and I highly recommend them.
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November 2022 by Clyde R.
Following a very, very minor accident where only a piece of molding was displaced I took my Tesla Model Y to Roem in Costa Mesa for a cost estimate for repair. When the estimater saw the problem he reacted very quickly saying let me pull the car into a service bay and have a tech look at it. The tech put the existing dispaced moulding back in place around the left front wheel well. I and my wife thanked Gary and he sent us on our way.He could have easily insisted that they order a new moulding and we would have to return when it came in and thne charged us for installation and disposal.Thank you Gary and the Staff of Roem Certified Collision Center.
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August 2022 by Kimberly N.
Great Tesla Approved Auto Shop! I waited around 3 weeks until I was able to bring the car in. Amazing customer service and repair.
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July 2022 by Chris P.
They fixed my Tesla after someone drove into it. Love these guys, the car looks better than when it was delivered.
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May 2021 by Catalin B.
I had some road debris damage from the 405 on my brand new Tesla Model S and after checking multiple shops in OC I selected ROEM which also happens to be the only Tesla certified shop around here.Raul and his team went above and beyond to make sure that everything looked better than when it was new. They fixed and repainted the front bumper, fixed the dents and repainted both doors on the driver side and made sure that all systems are properly functioning.While the car was in shop I got text updates with pictures of my vehicle and knew exactly what to expect.I highly recommend this place for any Tesla work. They are very well priced and you have the peace of mind that you're not losing your Tesla warranty.
