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March 2024 by Jessica Williams
Owner is a big help. Made me feel right at home.
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February 2024 by bella rags
I love this shop! Sam and the other guy I usually see in there are always extremely nice and helpful:) ( I bought a pipe from there and it works great, doesn’t break easily. )
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January 2024 by Dylan Gonzalez
Great prices
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January 2024 by SuckMySmile
Went in here to buy a nectar collector. I've had really bad experiences with some of the other smoke shops in the area due to their lack of caring or making me feel uncomfortable that I'm even in their store. So anyways, I found Sam's smoke shop online and decided to give it a try. I went in their recently during the early evening and was pleasantly surprised by their customer service and knowledge. They helped me find exactly what I needed and were very friendly. I even mentioned and complained how other stores treat me (and other customers) like we're idiots and make you feel like they just wish you would leave already. The employee at Sam's responded by saying, "I don't like to bad mouth our competition, but I will say that you shouldn't go to them ever again and come to us from now on because we will take care of you and make sure you are never dissatisfied." That made me feel good inside knowing that I might have found a shop I could make my "home shop" because of the the bad experiences I've had with others previously.Then I get home.....I did exactly what the employee told me to do with the product I bought (put it in the fridge for a certain amount of minutes) and then take it out. I took it out and before I was even able to use it the glass cracked. I did not drop it, I did not change the tip, I did *NOT* USE it in any way, shape or form..... a small chunk of glass cracked where the tip (in this case it was a ceramic tip) slides into the glass slot at the bottom. I didn't even remove or mess with the tip or the plastic clip that holds them together. I literally bought the piece from Sam's Shop, followed the directions I was given by putting it in the fridge for 10 minutes, took it out, laid on my bed excited to try out my new rig, and as I was holding it I heard a crack. I immediately looked at it a noticed the glass cracked where the tip inserts into the bottom glass section. It was really frustrating but I wasn't too upset considering the fact the people at Sam's were really nice to me the night before and it was obviouly a product defect and not caused by me, the customer. Boy was I wrong. I went back in the next day and confident they would see it wasn't caused by my hands I really thought I could get a replacement, a refund, or even just a partial credit towards a new one. They acknowledged it hadn't been used because there was no heat marks, resin, etc... but still said "tough luck" (i'm paraphrasing, but that was the jist of it). "All sales are final so we cannot and will not do anything for you." Now again, this is a day after they told me that I should go to them from now on and they would take care of me and never let me feel like I was cheated after I left their store. So as I was leaving, I turned around one more time and said, "Really? I bought this last night, have never used it, followed the instructions your employees gave me and now that it broke you won't do anything for me?" The owner said, "Fine, you're right... I'll give you a 5$ credit to the store." Talk about a slap in the face. I was able to keep the rig (obviously because they wouldn't acknowledge it was a defect in the product) I bought so I have pictures if anyone is skeptical of my story of doesn't believe me. The break in the glass wasn't major, but unfortunately where it broke made it impossible for tips to stay locked in. (It is an organic glycerin nectar collector) So now I've got to try and find another store that actually cares about their clients. I'm 0 for 3 at this point. If anyone can please suggest a place that cares about their customers and their products, please let me know. Don't fall for Sam's Smoke Shop's bullsh*t. Again, if you don't believe me, I have pictures and will gladly share them.
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January 2024 by Kaylee Siroonian
Best smoke shop! Mado and Sam are always super helpful and have the best prices!
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January 2024 by a s
Best ever!
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January 2024 by David Rubio
Love the friendliness and fast attending
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January 2024 by Johan Rodriguez
Sams shop is great best deals and great Service
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January 2024 by Cheila Fuentes (Cheila)
Best spot in cm ✅?
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January 2024 by Drew
Trust me.... stay away. They sell faulty and defective products knowingly and refuse to give any sort of refund, discount, credit. I know store owners have the right to not offer refunds or returns, but when they won't even refund a product that I never opened? Shows they care about themselves more than their customers. I've also witnessed employees bullying and making fun of people with mental disabilities. If you're on board with this type of behavior in our town, then this is the place for you. If not, stay far away.
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December 2023 by B
Store seems to have the typical products and prices. They also have good hours. The reason I gave 1 star was because for some unknown reason, the staff member working @ 8:56am on 11/20/23 decided to ridicule my brother who is a high functioning individual on the spectrum.I for the life of me have absolutely no idea why this unprovoked "man" felt the need to physically mock my brother then make a snide comment loud enough for others to hear followed by childish laughter but there is no place for that type of attitude in our beautiful city Yes, he is on the spectrum and yes, he is slightly different from you and I but how dare you make fun of a high functioning young adult who's just trying to live as independent as possible. Do you have any idea how excited he was to just be able to go to the store and buy a lighter without me or our parents standing right next to him? What in hell is wrong with you dude? You just destroyed any confidence or pride my lil brother had you miserable jackass.If this review changes the mind of just one potential customer then it will be worth it.To the staff member who enjoyed making fun of my handicapped brother, if I ever see you around town (and I hope I do) I will gladly treat you with the same level of dignity you showed my poor brother. Please seek help and change everything wrong with yourself.Sincerely,A lost customer, good older brother, and ex cage fighter who will not tolerate people that mock others on the spectrum, are handicapped, or have a disability. See ya around town tough guy.
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November 2023 by Ben Newsome
Store seems to have the typical products and prices. They also have good hours. The reason I gave 1 star was because for some unknown reason, the staff member working @ 8:56am on 11/20/23 decided to ridicule my brother who is a high functioning individual on the spectrum.I for the life of me have absolutely no idea why this unprovoked "man" felt the need to physically mock my brother then make a snide comment loud enough for others to hear followed by childish laughter but there is no place for that type of attitude in our beautiful city Yes, he is on the spectrum and yes, he is slightly different from you and I but how dare you make fun of a high functioning young adult who's just trying to live as independent as possible. Do you have any idea how excited he was to just be able to go to the store and buy a lighter without me or our parents standing right next to him? What in hell is wrong with you dude? You just destroyed any confidence or pride my lil brother had you miserable jackass.If this review changes the mind of just one potential customer then it will be worth it.To the staff member who enjoyed making fun of my handicapped brother, if I ever see you around town (and I hope I do) I will gladly treat you with the same level of dignity you showed my poor brother. Please seek help and change everything wrong with yourself.Sincerely,A lost customer, good older brother, and ex cage fighter who will not tolerate people that mock others on the spectrum, are handicapped, or have a disability. See ya around town tough guy.
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November 2023 by Ricardo Solorio
I been coming here since I move to Costa mesa best smoke shop dude hooks up it all the time
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November 2023 by Alexa B
Lovely store, great prices, and has everything you need for ganja!!??
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October 2023 by Sean Donovan
Incredible staff, they’re really friendly people with fair prices that really do right by you. Highly recommend this spot, it is easily my favorite place
