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December 2022 by Jesus Cruz
Hank Solo is the most unprofessional individual. Poor customer service. I ordered a door in November. When it arrived I found out it was the wrong one. I tried calling the number on file and no answer. After a few attempts he finally answered and I explained the scenario. He was helpful at first until I said I needed to return the door… I initially asked for an exchange. And he hesitated. Then he hung up. I tried calling, and calling, no answer. I thought I legit got ripped off. I called my bank to report it. They refunded me the payment. And I sent the old door back. Come to find out he sent another door. A really small door! I asked him why he sent another door is I asked for a refund? He stated there was a confusion. I called my bank and to dispute and come to find he charged another $38.50 with out approval or authorization! The representative said some smaller companies do this to keep the payment and they can show they sent the product via confirmation of delivery. I contacted the state for them to further investigate this business. I highly not recommend this place. Very unethical practices. Definitely will never give my business to this individual or this company.
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October 2022 by Kimberly Weeks
The absolutely best dog door on the market. Our first door is 15 years old and still works perfectly, we bought another door last year for a second home and again, it works perfectly. I highly recommend their doors!
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September 2022 by Matt Jouannet
No response to inquiry email for over two weeks… If they can’t provide even decent service for someone looking to buy one… what can you expect after you do receive it. Hard pass.
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May 2022 by Kim
I have had solo pet doors for ~17 years and love the ability of my dogs to go outside as needed to relieve themselves. I recently moved to my retirement home and my son put in a solo pet door first thing for my dogs! I recently adopted a rescue dog and she was not house trained and within a few days she was completely trained and no accidents inside whatsoever. My son also purchased one for his home.
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May 2022 by Laura Brewer
I have had my solo door since 2009. I had to replace the motor once since it was install, but it continues to work for my animal without fail, and it keeps out other animals like raccoons. I love it.
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March 2022 by Julie Chantry
I purchased a Solo pet door and loved it, so I am ordering one for our new home. I ordered 4 extra magnets this time, so when my daughters come I can tag their pets. Last time I didn’t do that, but I was able to find some inexpensive collar magnets through Amazon that worked just as well, and the shipping fee was very small.Our first home was in Colorado, it worked great even in below 0 degree temps.
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February 2022 by Judith Haga
Door works for the most part. No real issue with the door. However, I have an issue with the shipping practices of this company. The last time I ordered replacement tags, I was charged $26.10 for shipping two tiny magnetic tags that don't even weigh an ounce. The guy there told me they are no longer able to ship via U.S. mail due to the pandemic. I don't see how the pandemic would affect shipping magnets. They were shipped via UPS. At that time the tags were $12.50 each, so I paid more for shipping than I did for the tags. Unfortunately, when the order is placed, they don't give you the total price including shipping, so you don't really know what you are paying for shipping until after it has been shipped. I see on their website now, that they have raised the price of the tags in the past 2 weeks, so now it will cost even more plus their obscene shipping price.
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December 2021 by k gd
Since 2007. Buying third additional one for 6 dogsBEST EVER
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December 2021 by Andrew Eagle
We bought our pet door years ago love the fact that we don't have to rush home to let the dogs out or get up late at night to let them out.
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July 2021 by Araceli D
I had the almost 60"H x 20"W door installed by a handy man when I was adding a sunroom to my home summer of 2015. Believe me when I say that I designed the sunroom and 9 large windows placement around this door. Needless to say, I wanted this product to WORK!I have 6 personal dogs from 3.5 lbs to 70 lbs. and have fostered close to 200 dogs thus why I got such a large door. I had the door hard wired to an outlet and have had NOTHING BUT SUCCESS with this door. I don't necessarily buy replacement magnets from Solo because any magnetic collar tag will work (or the ones I have purchased have worked just fine). I gave it a 4 for two reasons; I feel their magnetic tags can be better wrapped and also because it doesn't offer a wi-fi/app feature to turn the door on and off.I am about to break ground on a custom home and have a designed a dog room with dog suites for my babies and have purchased two more Solo doors for that house. I've been told by my GC that they can hard wire it to one of my "smart" outlet and I should be able to control it via my smart panel app. I have integrating a "smart" panel into my home so my devices work seamlessly AND my designated outlets will be "smart".Hopefully this review helps some people decide whether this door is for them or not.
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April 2021 by Michelle Pettycord
Quality product! Quiet, controlled, well made
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November 2020 by Dino4Thabiti Dino4Thabiti
This product spoiled our entire family! Not ONE problem in 6 years. I had a handyman install & he did a fantastic job.Now we moved, unfortunately closer to mountains, so for us electronic door essential. We don't worry about her going out when something may get her. She sniffs very carefully before jumping through.We need another door installed in new housd, but old installer gone. The area we picked may be too small for a solo, so we need guidance on smaller product.Will miss our solo...
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January 2020 by Michael Freedland
1-The directions are almost non-existent. Installation requires an electrician that knows far more than what is explained in the directions.
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October 2019 by m U
This door is amazing and perfect. I spent a lot of time looking at other doors but this one is the safest for my pet. The others have bulky collars that emit ultrasonic noise. It’s not ultrasonic for my dog!
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September 2019 by John Guthrie Jr
This is a long, overdue review of a product that we absolutely love!! We purchased our Solo Pet Door back in 2005 and except for replacing a spring, we have not had one problem with this well made, quality product! Not only does it keep critters out of our house, our Solo Pet Door changed our lives by giving our pets the freedom to come and go as they please and us a peace of mind about their safety. The pet tags are also well made! 14 years of service is a true testimony to the quality of the product and we would buy another in a heartbeat! Highly, highly recommended!!
