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February 2024 by Kevin Weston
By far a 5 star And above bicycle shop- this place has a solid team and time management is perfect-Thank you
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February 2024 by Johnny Vanderlinden
It's a Specialized store so everything is their brand. Expensive but if you want Specialized this is your store.
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February 2024 by Eddie Lichstein
Always nice to ride an S7
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February 2024 by Tasja Hwong
I love this store!! I always come in here with lots of questions and they are so patient and will help you and educate you so you can make an informed decision on your purchase. Bought an E-mountain bike from them and now I'm looking at a regular mountain bike and road bike. The customer service from everybody is out of this world. Keep it up.
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February 2024 by Brian Gallogly
Even pumped up my tires for my weight before I left to provide me with maximum usage in my first ride after the tuneup and new tires. Pretty cool.
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January 2024 by Mr. W.
Came in to ask a question, was told it was too complicated to explain. Brought in the part was told they would take care of it, came back and charged me $10 without notifying me there would be a fee. Would have been nice to know that I was going to be charged before agreeing to have them do anything. Customer service here leaves a lot to be desired.
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December 2023 by Randall S
The shop was great. Everyone was friendly, dogs included. They had a great selection. Being from TN, I don't have the opportunity to be hands-on with high-end bikes and components. I've been on the fence about buying a high-end bike for years. After being able to get hands-on with the equipment and talking to the employees it was pretty easy to take the plunge.Side note: excuse the "inside the hotel room" photo. I didn't think to take a photo in the sun. So this is all I have to work with.
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December 2023 by J
Great bicycle company and corporate store. I got my new e-road bike a lot faster than I expected. It’s the new Creo 2 Expert Carbon gravel/road bike. Everything was easy, but the prices are insanely high and difficult to understand with so many different models. The bike itself is amazing. I’m getting older and slowing down, but now I can easily keep up with younger riders. It really will enable me to enjoy and extend my bike riding for years.
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December 2023 by Toby J. Koby
Frustrating Experience with Specialized Store in Costa Mesa - Unresolved Brake Issues on $9000 Road BikeReview:I recently purchased my dream road bike, a high-end model from Specialized, at the Specialized store in Costa Mesa, California. Little did I know that what should have been a thrilling experience turned into a nightmare due to persistent and unresolved issues with the front disc brake.Right from the beginning, the front disc brake exhibited a vibration-induced noise that not only was loud and disturbing but eventually led to brake failure, destroying both the rotor and brake pads. Despite my attempts to address the problem, including changing the brake pads and rotor myself, the issue persisted. When I sought assistance from the Specialized Store, I was met with blame for contamination, even though they agreed to change the brake pads initially.The problem persisted, and after changing the rotor, the noise still haunted my rides. The store's customer service initially displayed willingness to help but later outright refused, claiming the noise would eventually disappear. The frustration peaked when the rotor and brake pads were completely destroyed due to continued riding with the unresolved issue.I turned to Specialized rider care support, hoping for a resolution. With their assistance, a claim was filed with the store to replace the destroyed components and even the fork, considering potential facing issues. Upon picking up the bike, the noise was still present, and the mechanic admitted hearing it too.Weeks went by with the bike still in the store's possession, and multiple components were replaced, including a claim with Shimano for the caliper. However, the noise persisted, and communication from the store ceased. No one was willing to discuss the matter, and every attempt to reach out was met with silence.My frustration reached its peak when Specialized rider care, after promising to investigate the matter with the mechanic directly, also stopped responding to my emails. I find it utterly disappointing that after spending $9000 on a high-end road bike, I am left alone with a malfunctioning brake and no resolution in sight.The attitude of the Specialized Store in Costa Mesa was consistently dismissive and blamed me for the persistent issue, which is not the customer service one expects when making such a significant investment. If I were buying a new car and encountered a malfunctioning brake, I would undoubtedly expect a prompt and effective resolution. Unfortunately, in the case of my Specialized road bike, the problem remains unresolved, and I am left wondering what to do next. My advice to potential buyers: beware of the after-sales service and customer support from the Specialized Store in Costa Mesa.
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December 2023 by Toby J. K.
Frustrating Experience with Specialized Store in Costa Mesa - Unresolved Brake Issues on $9000 Road Bike I recently purchased my dream road bike, a high-end model from Specialized, at the Specialized store in Costa Mesa, California. Little did I know that what should have been a thrilling experience turned into a nightmare due to persistent and unresolved issues with the front disc brake. Right from the beginning, the front disc brake exhibited a vibration-induced noise that not only was loud and disturbing but eventually led to brake failure, destroying both the rotor and brake pads. Despite my attempts to address the problem, including changing the brake pads and rotor myself, the issue persisted. When I sought assistance from the Specialized Store, I was met with blame for contamination, even though they agreed to change the brake pads initially. The problem persisted, and after changing the rotor, the noise still haunted my rides. The store's customer service initially displayed willingness to help but later outright refused, claiming the noise would eventually disappear. The frustration peaked when the rotor and brake pads were completely destroyed due to continued riding with the unresolved issue. I turned to Specialized rider care support, hoping for a resolution. With their assistance, a claim was filed with the store to replace the destroyed components and even the fork, considering potential facing issues. Upon picking up the bike, the noise was still present, and the mechanic admitted hearing it too. Weeks went by with the bike still in the store's possession, and multiple components were replaced, including a claim with Shimano for the caliper. However, the noise persisted, and communication from the store ceased. No one was willing to discuss the matter, and every attempt to reach out was met with silence. My frustration reached its peak when Specialized rider care, after promising to investigate the matter with the mechanic directly, also stopped responding to my emails. I find it utterly disappointing that after spending $9000 on a high-end road bike, I am left alone with a malfunctioning brake and no resolution in sight. The attitude of the Specialized Store in Costa Mesa was consistently dismissive and blamed me for the persistent issue, which is not the customer service one expects when making such a significant investment. If I were buying a new car and encountered a malfunctioning brake, I would undoubtedly expect a prompt and effective resolution. Unfortunately, in the case of my Specialized road bike, the problem remains unresolved, and I am left wondering what to do next. My advice to potential buyers: beware of the after-sales service and customer support from the Specialized Store in Costa Mesa. ----------------- Update: As a last and final arrangement, the shop wanted to swap the wheel. This unfortunately also didn't fix the issue and then finally, the Store Manager agreed on helping me and getting me a new bike under warranty from Specialized. This situation cost me so much time, energy and also gas for driving there all the time and I'm happy with this solution now. The new bike's front brake is behaving different and there is no abnormal vibration noise there. One downside again though was that the rear derailleur was completely loose. Even though they did not want me to get the bike directly and wanted to build it up by themselves. Those bikes come pre-assembled to an extend, all the shop had to do in this chain of actions is to make sure the bike is save and sound. With the second bike this still did not happen to a 100% satisfaction for me as a customer. I do expect more here and to all riders out there that read this: please double check your bikes for safety.
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November 2023 by Meggy Madera
They have beautiful clothing and they are very helpful. They giving me good advice how to take care of my bike..
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November 2023 by Chuck Kessler
Great shop. Perfect balance of beautiful high-end bikes to admire, and a service department willing to roll up their sleeves and tackle a relatively inexpensive repair to get me back out on the trails. What’s not to like?
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November 2023 by David D.
It's a really nice bike store in a nice area with nice parking and nice employees. I have been here a number of times over the years. I have a Roubaix Expert. Depending on when you stop in--how busy it is--that will determine how much help you receive if you need help. If you stop in on the weekend like I have sometimes--not much attention or you will have to wait and still they won't have a lot of time for you. I usually on come on the weekends when I know what I need and don't need help. It's kind of like the car dealer--weekends are crazy busy and they need to concentrate on customers who seem like they are going to buy. It's the bike sales and service that keeps the lights on--you understand that. If you stop in during the week like I did last week on a Thursday at 2 PM--I received a ton of attention and good advice on saddles. There were few customers in the store. While I did not end up purchasing a saddle that day, the information I received from the salesman that knew a lot about saddles was helpful in me finding a solution to my problem. I am very appreciative that he took the time to educate me on saddle technology and the differences in all the Specialized saddles and how to set them up. If you are shopping for a quality bicycle at any price level over $500--definitely put this store on your shopping list. But try to come Monday to Thursday to get the most attention.
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November 2023 by Dorothy Lee
Wonderful selection, helpful & friendly associates. Store is clean & well-merchandised. Prices were easy to find on all the bikes. Awesome selection of high quality water bottles too!
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November 2023 by Bruce Zieper
Cam, the service manager at Specialized Costa Mesa, CA, deserves a 10-star review for his exceptional customer service. Despite my Turbo Levo being a few days out of warranty, Cam went above and beyond to help me and even went to bat for me with the factory. Thanks to his efforts, Specialized did right by me, and I couldn't be happier with the outcome. The shop and the factory both provided great customer service, and I'm grateful for their help.If you're looking for a bike shop with knowledgeable and helpful staff, I highly recommend Specialized Costa Mesa, CA. The team there is dedicated to providing excellent customer service and ensuring that their customers are satisfied. They were extremely helpful to me and solved my problem and got me back on the trails very quickly.
