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February 2024 by Mel Lara
Visited this Costa Mesa store, for the first time.Service was good but the worker seemed to be not very knowledgeable about services.
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February 2024 by Shaun C.
You've tried the rest, now try the best!!! Disclaimer, at times, this store can be busy, so, call ahead to ensure wait times meet your standards? 3rd time upgrading the families phones(3 lines), and asking for a more affordable plan option? Come to find out, an ownership change to my spouse was the most affordable option....(thank you for your service). I was first approached by a triage person to take my information and my reason for my visit which was quick as always. As soon as Joe(sorry, didn't catch his name) finished up, he let me know that there were a few people ahead of me and it would be a bit. A bit ended up being 10 minutes when he came back and started taking more information. As soon as he did, Christian O. was available and began assisting my family. It was approx. 11 AM. We broke down to Christian that we wanted to see our options to upgrade, however before that, wanted to see our plan options as I was on an old Sprint plan, that was not affordable. In the end, as I said before, we needed to do an ownership change, which he patiently mediated. His friendly demeanor made the experience seem a lot shorter than the 3 hours we were there. As other customers became impatient, the team in the store began assisting more than one person at a time. We've noticed this before, Michael, the store manager(who has helped us before) had the store clear of wait times by 2 PM, around the time we left. All in all, if you expect to be treated with respect and kindness, come here. If you like rude customer service, go elsewhere.... If we were allowed to tip, we would have.... Love the new tech, thanks Harbor team!!!
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December 2023 by Jaclyn S.
I understand why this location has 5 stars. I went to two Verizon and two other T-Mobile locations in the last week to switch over to a new business account and get Internet and phone for my office and my home and honestly the first few stores I went to didn't seem very interested in helping me. When I walked into this location, I met Phil. Not only did he take great care of me from start to finish, but he made the set up so easy and save me a ton of money from what I was paying before. He makes the process so smooth because he's been doing it for a long time and pays attention to the critical details. I highly recommend this location and in particular, working Phil. Honestly, by far my best experience at any Internet or phone provider I've had in my life.
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October 2023 by Kitty
Horrible Customer Service walked in today at 4:25pm. Walked in and was not attended by the man who was working there . A middle eastern man. Waited there for a little while just to see him attend new clients that walked in the door. Will not do service with this sale driven store again!
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September 2023 by Denise Langner
The people here actually know what they’re talking about. Super helpful. I have had a nightmare account for a long time. I have never had another person on my account, but had 10 lines on my account from other employees at other stores adding on “free” lines. Rico, I think was his name, helped me out, and gave me a lot of information and I finally have it all settled.
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September 2023 by Nicholas Graham
Great store, Great Staff. Thank you Karisa for helping me get a new phone within minutes after my 11 Pro Max broke unexpectedly. They were very helpful. The best!!
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August 2023 by Theresa R.
What a great location! Connie R helped us so much. I brought my mom in to get a new phone and add her to my plan. Connie was professional, so nice and very patient with us.I really recommend coming to this location and asking for her to help you!
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March 2023 by giovanna saraiva
Really good service and great environment. Michael (I believe it was his name, the manager) and Rigoberto were super attentive and patient. Really great team! Amazing service. Will definitely be back!! :)
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March 2023 by LEXANNIE “MENY” MENDOZA
Thank you Connie for the new Apple Watch ! There was a couple of rude people before I was helped but Connie kept it cool with the customers . I appreciate all her help she’s 10-10 !
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March 2023 by Chaasss
Omg ! Best ever service ever ! I walked in was greeted immediately. I was helped my Connie, rigo & liz. Will always come here for my needs. They are the best !!!
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March 2023 by Marnie Lux
Freddy was wonderful. He kept the store open to finish my phone transfer.
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February 2023 by woody h.
I agree with the many other Yelpers that gave THIS T Mobile store 5 stars. I have been in THIS T-store many times for service and each and every one of their reps gave me good service with a very helpful attitude. The latest rep I had was Mansa who at first could not believe my story but once she wrapped her head around my problem she got some guidance from the store manager and went to work on solving my unusual problem. YAY...Thank you Mansa!PS. When I went to look them up to write a review I saw many other T stores with low reviews and bad remarks on attitude toward customer service.I recommend THIS T Mobile store based on my several experiences with them.
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February 2023 by AYB715
Excellent customer service by RIGO. He helped me switch my 2 lines. Walked me through all the on going promos. Great store and people
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January 2023 by Viviana Saucedo
Went in to purchase a phone and Marisa was a great help! Very good customer service, helpful, answered all our questions!
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November 2022 by Camille T.
Absolutely love this target costumer svc was great all very friendly and helpful love the people working the dressing rooms they make trying on clothes a great experience thank you .
