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December 2023 by Vanessa P.
After speaking with the team at summerset they have promised us a new spa coming the new year. We appreciate them fixing the on going issue.
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November 2023 by Lori K.
First of all, this review is way overdue. We bought a barbecue here many years ago and we were impressed with the selection and customer service then. After just finishing our major remodel it was time to get the yard together and for my husband first on the list was a barbecue. So we went right back to Summerset and they put together a barbecue area that had everything he wanted in a limited area. Once again, great customer service, fair prices with fast and reliable delivery. Next we needed some furniture- our neighbor recommended another patio store much closer to our house and we found some stuff that was okay but I was not overly impressed. The next day I went back to Summerset, saw Sharron and found everything in these photos. She recommended the brand telescope for the seating areas and the quality is excellent and very comfortable. Also bought the fire pit and a table/chairs that extends easily for larger groups. I paid on Thursday and it was all delivered Friday morning- which Sharron was smart to reserve as soon as the items were picked out. Very reasonable delivery fee and the same professionals that delivered and put together barbecue. They were having a close out sale and the prices were amazing! She totally put together our whole backyard just in time for a large family gathering. Again, could not be more impressed with how helpful and knowledgeable Sharron is. Completely spot on with her recommendations and could not be nicer or easier to work with! No need to go anywhere else!
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November 2023 by Shannon D.
It pains me to give only 2 stars because up until now, we really enjoyed our experience with Summerset. We purchased appeox $40,000 worth of furniture, bbq and stainless materials from this store. When our furniture was delivered, we recieved the incorrect table. When we called we were told that the correct table was backorder and would take months, so we settled for another table. Disappointing, but ok. Now our very expensive bbq that we have used less than a handful of times is leaking gas from the actual unit, not install. We are being sent parts only and will have to pay out of pocket to have someone come and do the repair, again on a very expensive bbq. We were told that wind can cause this issue. Wind? We do not live where we have experienced anything other than normal breezes, but I guess that Summerset's high quality, expensive bbq's can not stand up to any breeze. Save your money or you will just end up spending more on expensive repair men after only using your grill a few times because Summerset does not stand behind their products.
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September 2023 by J L.
Just picked up our lounge chairs from Summerset, they are beautiful. Had our outdoor sectional cushions redone by them as well and they look great!
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April 2023 by Richard C.
This store has a great selection! It's always fun to browse the store to see all the new items they have in stock. The sales associates there are very friendly and are patient in answering questions and helping you get exactly what you want. They can custom make items for you too! Sharon designed the wine bar shown in the photos. I also purchased the hot tub, firepit, and fire column show in the pictures from them as well!
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April 2023 by Amanda M.
Service is key and unfortunately many places do not provide good service anymore. The team at this store is phenomenal. Great communication, high quality products, and customer service is really good. I had to add to my order last minute and change a delivery time. They were great to work with and I plan on buying more from them.
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November 2022 by Brady G.
We can't recommend Summerset enough. Leeann and Kevin went above and beyond to design, build and install the most amazing outdoor kitchen we ever could have imagined. It's exactly what we wanted and more. Everything was on schedule, the workmanship is impeccable and all of the staff was so helpful and friendly. We give Summerset our highest recommendation.
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October 2022 by Pat D.
We were in the market for a BBQ island towards the end of summer. After not being able to find a contractor who could build one sooner than 6 to 8 months, we switched to find a pre-made or custom built island. I went to several different companies in the area and got the same response, "sorry it will be at least 6 months." We finally found Summerset in Costa Mesa. After checking out several of their floor models, we decided to go with custom island. We met with their sales rep, Sharon, who was fantastic to work with, especially when she told us they could deliver it in 6 to 8 weeks! Sharon was a true professional, who guided us through the design process. We received the island in the time promised, even though there was a slight supply-chain issue with 2 large tiles on counter top. We are very happy with the finished product as well as their delivery and set up!
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September 2022 by Mike Summers
Great people affordable prices
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July 2022 by stephanie c.
I want to personally thank sharon at the Costa Mesa location! She was such a pleasure to work with. Thank you sharon and Summerset for making our backyard bbq dreams come true! And a shoutout to the amazing installation team A++
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May 2022 by Taylor G.
Great Customer Service. Lee Ann took great care of us and our hotel! Amazing quality too.
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April 2022 by 92_Andre3k Ram
Anyone looking into applying here for work i would reconsider if you value yourself. Lack of management & over work for little pay. Many get hired & quit the next day cause of it.
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April 2022 by Light R.
I purchased some stainless from Sunmerset a few years ago for our HOA and we was satisfied. Last week I returned for some patio-lounge furniture for our country club. I was optimistic as I heard they were having a sale. Upon arrival I was greeted by the sales people who were nice and knowledgeable. The inventory on the floor was of great quality although it seemed a bit depleted. The sales mentioned there was a remodeling sale going for 25% off. I was a bit disappointed with the extremely long lead time for delivery. I told them I would think about it and get back in a couple of days. As I left there was a sign out side saying 50% off, not bad! I made a note to ask on my return. A few blocks away I saw a sign saving there was a big moving sale. That night in IG their site said a 70% off sale. I am confused now as what is the sale 25%, 50%, 70% ! And is it remodeling or moving? I am suspicious now as the long lead time for delivery, and with the big deposit, I am not feeling so secure. One really has to wonder are they going out of business ? When the product finally arrives, will they be in business? Really not feeling so well about a purchase.
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March 2022 by Scott M.
On a positive note, they have a large selection of high quality outdoor furnishings. We found a great patio set and outdoor dining set which we really liked. However, the positive experience ended there. 7 months after making our purchase, we still do not have what we ordered. We were told we would have it in 8 to 12 weeks. Yes, we all know about the supply chain issues, but this is beyond that. We went into the store about two weeks ago and were given a bunch of nonsense stories which were clearly lies. We were told the holdup was the fabric we chose has been on back order for the last 7 months. Nobody ever called us to ask if we could pick a different fabric which was in stock. The people in the store then told us that even if we did pick a different fabric, that would push our order to the back of the line and it would delay things for months more. Obviously no manufacturer would work like this and it was a bunch of nonsense spouted to try and get us to go away. We were told there's no way to contact the manufacturer to get specific updates, which we all know is also nonsense. The icing on the cake came when we received an email shortly after our visit to the store stating we would receive our order today, 3/24. On 3/23, the night before our delivery, we received an email stating there was a freight delay and they didn't receive our cushions for our order. We were told the vendor let them know they would have it next Tuesday. When I called them out on the fact that I didn't trust or believe them, I received another email stating they received the shipment and our order wasn't in there, so they don't know if it's still at the manufacturer or if the trucking company missed the pick-up, they had no idea what the issue was. They didn't know anything and were again promising a delivery date! I have other emails showing the depths of lies and misinformation they will give. I've asked for contact information for the ownership of Summerset to let them know and provide written evidence of the lies communicated by their Customer Service representatives and supervisor, but they refuse to provide me the contact information for their ownership and management. Do yourself a favor and buy from ANYONE else. I've never experienced a company like this that actually PROMOTES lying to their customers and giving misinformation.
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February 2022 by Nathan C.
My Wife and I had visited a number of BBQ Island stores but we kept coming back here based on price and option selections. We worked with Rob McConnell, Design Consultant to layout our Island. We selected our tile and finishes from their examples, but for our accent tiles they allowed us to furnish them from another source. Once constructed, delivery and installation was scheduled. A team of 3 employees were able to wheel in the Island and all the components were installed on site. Because of Summerset's competitive prices, the money we saved by not going with another manufacture, we were able to apply to the purchase of a beautiful outdoor table and chairs from their showroom. The addition of these 2 items really completed the outdoor entertaining area we had wanted for many years. Fire-up the Barbie, It's time to Eat!
