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August 2025 by Sylvia Stewart
Extraordinary customer service from Mariana. I found the perfect handbag and wallet with her guidance. She demonstrates Tory Burch’s company core values explicitly. Gold star service!🌟
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June 2025 by Kim Osegueda
Very friendly and helpful staff
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June 2025 by Denise Arias
These are the photos I sent to the sale rep requesting a size exchange never was I told once worn you cannot exchange my purchase for 320 dollar. 😡 You would think they could have a bit more of sympathy and understanding for the clients that drive 1 hr to shop at the store! For a high end store they do not really professional. Why not tell me no they’re worn we cannot exchange the purchase however you have me drive to the store to be turned away! Very misleading and unethical!
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May 2025 by 10isitch
Very helpful staff assisted us for over 30min showing us every bag.
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April 2025 by Nguyen Le
Came here yesterday to look for a pair of shoes and I was greeted by Sherry. She was very professional and helpful. I showed her what I needed and she got them ordered for me since my size was not available in their store. Strongly recommend this store. Customer service is amazing.
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March 2025 by Laisa Johana Orendain Larios
Thank you Blanca.
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October 2024 by Corinne Votaw
Somebody needs to tell the people that work there that Tory Burch is barely a step up from Banana Republic. Limiting access… asked to wait outside for 1 of the 4 customers inside to leave. Comical. I went down to Saint Laurent (an actual luxury brand) and dropped 12K there instead. Didn’t have to wait outside. Seriously, to the people that work there, you’re fooling yourself. It’s a mid market American brand that uses the same factories as Nike and Aeropostale.
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September 2024 by Shereen Hamed
Staff unhelpful with return of a gift.
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July 2024 by Christine Balderas-Vasquez
Although I am sad the TB store at the Americana was closed I received excellent customer service from TB at South Coast Plaza while making a return and purchase. I will be back!
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June 2024 by Anna Nikitina
Beautiful perfume, thank you!
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March 2024 by Andrea Thomas
I am a Black woman and I was treated terribly by the staff at Tory Burch in the south coast plaza mall in California. I am very sad that these are the people that are representing this company. I went in on 3/14/2024 and the people who worked there that day/Morning were very rude, this will be my last time purchasing from Tory Burch.
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February 2024 by Gugu Tian
I went in hoping to purchase a new pair of shoes but was asked to wait outside, despite there only being 2-3 people inside. No explanation was provided. If it was a private event, a sign indicating as much would have been appreciated. Otherwise, the request came off as quite obnoxious. Moreover, this isn't even a luxury brand, so I'm puzzled about the need for such exclusivity. It was clear they weren't interested in my business. I left and have no intention of returning.
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February 2024 by Guzi Tian
I went in hoping to purchase a new pair of shoes but was asked to wait outside, despite there only being 2-3 people inside. No explanation was provided. If it was a private event, a sign indicating as much would have been appreciated. Otherwise, the request came off as quite obnoxious. Moreover, this isn't even a luxury brand, so I'm puzzled about the need for such exclusivity. It was clear they weren't interested in my business. I left and have no intention of returning.
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February 2024 by Bill Hadd
Stylish/Classy store. FYI TB purses and accessories are cheaper at TB store than Nordstrom Rack at the same plaza. How cool.
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January 2024 by NOUF
Worse place ever !!!! The asian girl there treated us like we’re buying by her own money !! ? when we ask her that we want something she’s taking deep breath in front of us like she doesn’t want to bring anything ? that’s so rude !!!
